6/10 Okay
Keely
Travelled with family, Travelled with family and small children, Travelled with group
18 Jun 2025
Disliked: Cleanliness
I don't think I've ever left a bad review for anything before but I think there are some things that people should be warned about.
First, the good: the location is beautiful and the restaurant was excellent. An argument could be made that that's enough to warrant a stay here.
Next, the OK: the state of our room was pretty shabby. The loveseat was broken, a toilet was consistently running, the refrigerator and kitchenware was kind of gross. The roofs are literally just palm leaves so you can hear everything happening around you - I could clearly hear a couple's argument in the casita next door and their phone's alarm going off repeated the next morning. We aren't too picky so we would have been happy to look past all of this. However....
There were some truly bad things about this stay: First, the door to our casita (#32) didn't lock. Or rather, the lock engaged but didn't stay engaged when you tried to open it. I don't know if this is the case for all the doors or just ours. As a result, some drunk people broke into our casita at night while we were in bed thinking it was there's. It could have been much worse that confused drunk people breaking in. And second, the pool was dirty/cloudy. I hoped it was just from sandy people coming in from the beach. But the kids spent hours in the our pool both days of our stay and all 3 kids in our group came away with horrible ear infections. Our daughter is three days into antibiotics and no improvement yet. Same with the others.
Keely
Stayed 2 nights in Jun 2025
