Place was very clean like all of Japan. Staff was very friendly. Place is on the street where all the shopping takes place.
Now the bad.. I woke up sweating in the middle of the night, and spent 5 minutes just messing with the A/C controls trying to get it to turn to “cool” mode. After giving up, I called the front desk and explained the situation and their response was, oh yea, when it’s cold out then the hotel’s system only allows heating or off, when it’s hot out, the system only allows cool or off. I asked if the windows open and they responded “you can try and if it doesn’t open then you can’t open it” (it did not btw). I asked well what can I do? It’s hot in the room, I’m drenched in sweat and I can’t fall asleep like this. That’s when I was told to open the halfway for it to cool down. Now it’s very safe in the area but I still will not leave my door open as I sleep.
Again this is probably the training the staff received and the reality of the situation but not being able to control when my A/C is on (heat or cool) is a dealbreaker.
Additionally, there are 14 floors in this hotel, yet only 2 washers and 2 dryers for the whole building that are located in the lobby of the building.. needless to say, I couldn’t even get in to wash my clothes.
P.S. I’ve stayed at 2 other hotels and this was not an issue there.