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Hotel Comfact

2.5 star property

Photo gallery for Hotel Comfact

Restaurant
Restaurant
Deluxe Twin Room, Non Smoking
Hallway
Front of property

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
  • Housekeeping

Explore the area

View map
3-11, 1 Chome, Shitaya, Taito-ku, Tokyo, Tokyo, 110-0004
  • Place, Ueno Park
    ‪9 min walk‬
  • Place, Ueno Zoo
    ‪12 min walk‬
  • Place, Sensoji Temple
    ‪18 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪35 min drive‬

Room options

View all photos for Superior Double Room, Non Smoking

Superior Double Room, Non Smoking

Superior Double Room, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Single Room, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Twin Room, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Superior Twin Room, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Double Room, Non Smoking

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior
Vessel Inn Ueno Iriya Station
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.4 out of 5, Excellent, 432 reviews
The price is NZ$152
4 Jan - 5 Jan 2026
Vessel Inn Ueno Iriya Station

About the area

Tokyo

A stay at Hotel Comfact places you in the heart of Tokyo, within a 5-minute drive of Sensoji Temple and Tokyo Skytree. .This hotel is 2.4 mi (3.9 km) from Tokyo Dome and 3.4 mi (5.4 km) from Tokyo Imperial Palace.

What's nearby

  • Kitchen Town - 9 min walk - 0.8 km
  • Ueno Park - 9 min walk - 0.8 km
  • Tokyo National Museum - 11 min walk - 0.9 km
  • Ueno Zoo - 12 min walk - 1.0 km
  • Sensoji Temple - 18 min walk - 1.5 km

Getting around

  • Iriya Station - 4 min walk
  • Uguisudani Station - 7 min walk
  • Haneda Airport (HND) - 39 min drive

Restaurants

  • ‪24会館 上野店 - ‬2 min walk
  • ‪ファイヤーチキン 上野入谷店 - ‬3 min walk
  • ‪麺処 晴 - ‬3 min walk
  • ‪北山珈琲店 - ‬1 min walk
  • ‪Craft Ramen BiT - ‬2 min walk

About this property

Hotel Comfact

Hotel with a rooftop terrace, near Sensoji Temple
Hotel Comfact offers 88 air-conditioned accommodations with laptop-compatible safes and bathrobes. Beds feature down comforters. 32-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 88 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access.
At Hotel Comfact, enjoy a satisfying meal at the restaurant. Self-serve breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.
Self-serve breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Hotel Comfact has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,000 per person
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for self-serve breakfast: approximately JPY 1000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hotel Comfact Tokyo
Comfact Tokyo
Hotel Comfact Hotel
Hotel Comfact Tokyo
Hotel Comfact Hotel Tokyo

Hotel Comfact Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 27 out of 126 reviews
Rating 8 - Good. 43 out of 126 reviews
Rating 6 - Okay. 33 out of 126 reviews
Rating 4 - Poor. 15 out of 126 reviews
Rating 2 - Terrible. 8 out of 126 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Frances

Disliked: Property conditions & facilities
Double room was very small for two people with luggages.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jacinta

Stayed 14 nights in Mar 2025

6/10 Okay

Natchanon

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
- ค่าพักค่อนข้างถูกให้ย่าน Ueno - พนักงานให้การต้อนรับดี ใส่ใจมาก - โรงแรมเชื่อมต่อกับร้านขายยา ค่อนข้างสะดวก - ที่พักห่างจากสถานีรถไฟไกลระดับหนึ่ง ประมาณ 800 ม. ถึง 1 กม. - ห้องพักค่อนข้างแคบ และฝุ่นในห้องค่อนข้างเยอะมาก คงเป็นเพราะพื้นห้องที่เป็นพรมทั้งห้องมันทำความสะอาดยาก
Stayed 3 nights in Mar 2025

8/10 Good

Itsuki, Takamatsu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ryan

Stayed 1 night in Dec 2024

2/10 Terrible

warod

Travelled with family
Liked: Amenities
Disliked: Cleanliness
My room is on 10th floor. There is a sound problem from restuarant on 11th floor. And room floor has a lot of dust.
Stayed 7 nights in Nov 2024

6/10 Okay

Eric

Disliked: Cleanliness
Stayed 7 nights in Nov 2024

10/10 Excellent

Antonio

Stayed 3 nights in Oct 2024

8/10 Good

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Patrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

For a person that is there to just sleep and get up and travel. Then come back to sleep. This is the place.
Stayed 2 nights in Oct 2024

8/10 Good

Jmyr

Liked: Staff & service, amenities
Friendly and helpful staff
Stayed 2 nights in Oct 2024

4/10 Poor

Jonathan, Kapolei

Disliked: Cleanliness, amenities
Room smelled strange. Bathroom smelled of mildew entire three days of my stay. Left the fan on to make sure it exhausted out of the room and not into the bedroom area. Took a photo where it was growing in the area behind the basin
Stayed 3 nights in Oct 2024

6/10 Okay

Zach

Liked: Staff & service
Stayed 6 nights in Sep 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean
Stayed 2 nights in May 2024

6/10 Okay

Emilie

Liked: Property conditions & facilities, room comfort
Booked too fast and didn’t notice it was a smoking room which was not nice and very bad. The room carpet was dirty in between floor and wall, but everything else was okay. Receptionist wasn’t really bilingual and not rude but not friendly either.
Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
First of all, THIS HOTEL USES FLAT SHEET UNDER THE QUILT instead of duvet cover! You can see stain, blood and lipstick on the quilt. This is really unacceptable for a hotel with this price tag. Second, THIS HOTEL LOCATES NEXT TO A FUNERAL PARLOUR, with corpse storage service inside the parlor. The society is abnormally quiet. The acoustic insulation is kinda poor with knocking and hammering sound at midnight. The air conditioning is great, however a noisy cracking sound often bursts out from false ceiling, probably from the refrigerant pipes, which makes sleeping quality poor. There is a window with translucent coating. Do not open it, because its facing to the adjacent funeral parlor. There is a blue LED feature light (cant turn off, can only dim) installed on window sill. Wonder oif the light portal is some sort of chinese "feng shui" setup. Overall, the atmosphere is really creepy, do not book this hotel if you have any worries. This hotel is run by a chinese corporation, targeting mainland customer. Dont expect the service is as polite as japanese. Therefore the service is kind of replusive for any other foreigners and domestic japanese visitors. However, apart from its creepyness, the room is nice, clean and functional. The amenities are okay but not comparable to other hotels in tokyo with same price tag.
Stayed 1 night in Sep 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property was great value, the bed was very comfortable, the room was well appointed. The location was also good although further from the main Ueno station that I expected at around a 15 minute walk. It was also very quiet, the air conditioning and the water pressure in the shower was good. I did not think the cleaning was up to standard with stains on the bed cover, marks on the mirror and TV screen. Also hairs in the bathroom floor from the previous guest. The staff were friendly and helpful although their English was not very good.
Stayed 1 night in Jun 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New favorite for Ueno

Great hotel - nicer than many I have stayed at in the area.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tidy and with 2 stations within 5min walking distance
Stayed 1 night in Mar 2019

8/10 Good

Keanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

The room was very neat and nice. Very comfortable. The door must be a little thin, though, because it is a bit easy to hear the noise from outside. The breakfast lounge is lovely and cozy.
Stayed 2 nights in Feb 2019

6/10 Okay

Kamer-Yasin

Liked: Staff & service, amenities
Disliked: Cleanliness
Das Zimmer war etwas staubig und hatte Flecken auf dem Stoffboden. Die Ausstattung des Zimmers an sich war zufrieden stellend. Die Lage ist Top. Bahnhof Ueno ist in 10 Minuten zu Fuß erreichbar.
Stayed 11 nights in May 2025

10/10 Excellent

Jhonatan isac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 2 nights in Apr 2025