Hotel Villa Fontaine Grand Haneda Airport

4.0 star property

Photo gallery for Hotel Villa Fontaine Grand Haneda Airport

Hot springs
Hot springs
Spa
Exterior
2 restaurants, breakfast served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk

Explore the area

View map
2-7-1 Hanedakuko, Oota, Tokyo, Tokyo, 144-0041
  • Place, Haneda Airport Garden Shopping Center
    ‪1 min walk‬
  • Place, Tokyo Big Sight
    ‪30 min drive‬
  • Place, Tokyo Disneyland®
    ‪45 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪4 min drive‬

Room options

Moderate Queen Room, Non Smoking

8.8 out of 10
Excellent
(80 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Superior King Room, Non Smoking

9.2 out of 10
Wonderful
(58 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Superior Triple Room, Non Smoking

9.0 out of 10
Wonderful
(23 reviews)
  • 28 sq m
  • Sleeps 3
  • 3 Twin Beds

Family Room, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 36 sq m
  • Sleeps 4
  • 4 Twin Beds

Twin Room with Tatami Area, Non Smoking

9.2 out of 10
Wonderful
(33 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Superior Queen Room, Non Smoking

8.8 out of 10
Excellent
(129 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Superior Twin Room, Non Smoking

8.6 out of 10
Excellent
(100 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room with Extra Bed, Non Smoking

8.6 out of 10
Excellent
(34 reviews)
  • Sleeps 3
  • 2 Twin Beds

Superior Queen - ReFa Room, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

Moderate Twin - ReFa Room, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Twin Beds

Deluxe Twin Room with Tatami Area, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Superior King Room, Non Smoking (Check In 18:00-)

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 3
  • 1 King Bed

Superior King Room, Non Smoking (Check In 18:00-) with Onsen ticket

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

Superior King Room, Non Smoking with Onsen ticket

9.2 out of 10
Wonderful
(20 reviews)
  • Sleeps 3
  • 1 King Bed

Superior Twin Room, Non Smoking (Check In 18:00-)

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room - Non-Smoking (Check In 18:00) with Onsen ticket

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room, Non Smoking with Onsen ticket

9.2 out of 10
Wonderful
(41 reviews)
  • Sleeps 3
  • 2 Twin Beds

Superior Queen Room, Non Smoking, with Onsen ticket

9.0 out of 10
Wonderful
(92 reviews)
  • Sleeps 2
  • 1 Queen Bed

Superior Queen Room, Non Smoking (Check In 18:00-) with Onsen ticket

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

Superior Queen Room, Non Smoking (Check In 18:00-)

9.6 out of 10
Exceptional
(38 reviews)
  • Sleeps 2
  • 1 Queen Bed

Family Room, Non Smoking with Onsen ticket

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 4
  • 4 Twin Beds

Superior Triple Room, Non Smoking with Onsen ticket

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 3
  • 3 Twin Beds

Twin Room with Tatami Area, Non Smoking with Onsen ticket

9.0 out of 10
Wonderful
(13 reviews)
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Moderate Queen Room, Non Smoking (Check In 18:00) with Onsen ticket

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

Moderate Queen Room, Non Smoking (Check In 18:00-)

9.0 out of 10
Wonderful
(37 reviews)
  • Sleeps 2
  • 1 Queen Bed

Moderate Queen Room, Non Smoking with Onsen ticket

9.0 out of 10
Wonderful
(44 reviews)
  • Sleeps 2
  • 1 Queen Bed

Deluxe Twin Room with Tatami Area, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Concept Room - Sirotan x Hotel Villa Fontaine, Non Smoking with Onsen ticket

  • Sleeps 3
  • 2 Twin Beds

Concept Room - Sirotan and Izumitenku no Yu, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room with Extra Bed, Non Smoking with Onsen ticket

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room with Extra Bed, Non Smoking with Onsen ticket (Adjoining)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 4 Twin Beds

Concept Room - JAPAN AIRLINES × Hotel Villa Fontaine, Non Smoking with Onsen ticket

8.4 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds

Concept Room - KOKUYO x "STANDARD", Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds

Concept Room - KOKUYO x "SIMPLE", Non Smoking with Onsen ticket

  • Sleeps 3
  • 2 Twin Beds

Concept Room - KOKUYO x "FANCY", Non Smoking with Onsen ticket

  • Sleeps 3
  • 2 Twin Beds

Run of House - Single Occupancy, Non Smoking with Onsen ticket

8.8 out of 10
Excellent
(33 reviews)
  • Sleeps 1
  • 1 Twin Bed

Run of House - Single Occupancy, Non Smoking

9.2 out of 10
Wonderful
(81 reviews)
  • Sleeps 1
  • 1 Twin Bed

Concept Room - Enjoy Sesame Street as a Family, Non Smoking with Onsen ticket

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Twin Beds

Concept Room - Feel Sesame Street through the Four Seasons, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

Run of House, Non Smoking (Check In 15:00-Check Out 08:00) with Free Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Twin Beds OR 1 Queen Bed

Run of House, Non Smoking (Check In 16:00-Check Out 11:00) with Free Onsen ticket

  • Sleeps 4
  • 2 Twin Beds OR 1 Queen Bed

Run of House, Non Smoking

9.2 out of 10
Wonderful
(222 reviews)
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

Run of House, Non Smoking with Onsen ticket

9.2 out of 10
Wonderful
(37 reviews)
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

Superior Twin Room with Extra Bed, Non Smoking (Check In 18:00-)

8.2 out of 10
Very good
(21 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room with Extra Bed, Non Smoking (Check In 18:00-) with Onsen ticket

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds

Concept Room - HATSUNE MIKU, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds

Concept Room - KAGAMINE RIN, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Concept Room - KAGAMINE LEN, Non Smoking with Onsen ticket

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Concept Room - MEGURINE LUKA, Non Smoking with Onsen ticket

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Concept Room - MEIKO, Non Smoking with Onsen ticket

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Concept Room - KAITO, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Concept Room - ANA B737 x Hotel Villa Fontaine, Non Smoking with Onsen ticket

  • 39 sq m
  • Sleeps 3
  • 2 Twin Beds

Concept Room - ANA B777 x Hotel Villa Fontaine, Non Smoking with Onsen ticket

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 3
  • 2 Twin Beds

[Kanosei Art Project] Superior Queen, Non Smoking with Onsen ticket

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Fourth - ReFa Room, Non Smoking

  • 39 sq m
  • Sleeps 4
  • 4 Twin Beds

Superior Queen - ReFa Room, Non Smoking with Onsen ticket

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

Moderate Twin - ReFa Room, Non Smoking with Onsen ticket

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 4
  • 2 Twin Beds

Fourth - ReFa Room, Non Smoking with Onsen ticket

  • 39 sq m
  • Sleeps 4
  • 4 Twin Beds

Moderate Twin - ReFa Room, Non Smoking (Check In 18:00-)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Twin Beds

Superior Queen - ReFa Room, Non Smoking(Check In 18:00-)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Queen Bed

Fourth - ReFa Room, Non-Smoking (Check In 18:00-)

  • Sleeps 4
  • 4 Twin Beds

Moderate Twin - ReFa Room, Non Smoking (Check In 18:00-) with Onsen ticket

  • Sleeps 4
  • 2 Twin Beds

Superior Queen - ReFa Room, Non Smoking(Check In 18:00-) with Onsen ticket

  • Sleeps 3
  • 1 Queen Bed

Fourth - ReFa Room, Non-Smoking (Check In 18:00-) with Onsen ticket

  • Sleeps 4
  • 4 Twin Beds

Similar properties

About the area

Tokyo

With a stay at Hotel Villa Fontaine Grand Haneda Airport in Tokyo (Ota), you'll be steps from Haneda Airport Garden Shopping Center and 5 minutes by foot from Tokyo Bay. .This hotel is 9.1 mi (14.7 km) from Tokyo Big Sight and 9.5 mi (15.3 km) from Toyosu Market.

What's nearby

  • Haneda Airport Garden Shopping Center - 1 min walk - 0.0 km
  • Tokyo Tower - 23 min drive - 17.0 km
  • Tokyo Big Sight - 30 min drive - 15.9 km
  • Toyosu Market - 30 min drive - 14.6 km
  • Tokyo Disneyland® - 45 min drive - 23.2 km

Getting around

  • Anamoriinari Station - 4 min drive
  • Haneda Airport Terminal 3 - 12 min walk
  • Haneda Airport (HND) - 4 min drive

Restaurants

  • ‪All Day Dining Grande Aile - ‬5 min walk
  • ‪Tully's Coffee - ‬11 min walk
  • ‪Fifth Generation Hanayama Udon - ‬5 min walk
  • ‪Tully's Coffee - ‬2 min walk
  • ‪つるとんたん - ‬12 min walk

About this property

Hotel Villa Fontaine Grand Haneda Airport

Hot springs Tokyo hotel connected to a shopping center, steps from Haneda Airport Garden Shopping Center
Hotel Villa Fontaine Grand Haneda Airport offers 1531 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 49-inch LCD televisions come with digital channels.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are 5 indoor hot springs and 3 outdoor hot springs open between 1:00 PM and 10:00 AM. The temperature in the hot springs is set to 90°F.

Stay in one of 1531 guestrooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and electric kettles.
Take advantage of recreation opportunities including hot springs and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
Satisfy your appetite at オールデイダイニング グランドエール, one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services.
A hosted evening meal is available for a surcharge daily.
オールデイダイニング グランドエール - This restaurant serves breakfast, lunch, and dinner.
イル・リストランテ トーキョー - This fine-dining restaurant serves breakfast, lunch, and dinner. Open daily.
バー&ラウンジ ザ・スローン - This bar serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,500 for adults and JPY 1,750 for children
  • 2 restaurants
  • A bar/lounge
  • Hosted evening meal available daily for a fee of JPY 5,500

Restaurants on site

  • イル・リストランテ トーキョー
  • オールデイダイニング グランドエール
  • バー&ラウンジ ザ・スローン

Things to do

  • 5 indoor hot springs
  • Gym

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Conference centre

Spa

  • 3 outdoor hot springs
  • 5 indoor hot springs
  • Hot springs open from 1:00 PM - 10:00 AM
  • Hot springs water temperature - 32 ºC
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3500 for adults and JPY 1750 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: JPY 5500

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting

We should mention

Hot springs access available from 1:00 PM to 10:00 AM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Fontaine Grand Haneda Tokyo
Hotel Villa Fontaine Grand Haneda Airport Hotel
Hotel Villa Fontaine Grand Haneda Airport Tokyo
Hotel Villa Fontaine Grand Haneda Airport Hotel Tokyo

Hotel Villa Fontaine Grand Haneda Airport Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 5631 out of 8106 reviews
Rating 8 - Good. 1707 out of 8106 reviews
Rating 6 - Okay. 503 out of 8106 reviews
Rating 4 - Poor. 158 out of 8106 reviews
Rating 2 - Terrible. 107 out of 8106 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Close proximity to the airport and the amenities are amazing!
Stayed 2 nights in Jul 2025

10/10 Excellent

David, Calgary

Liked: Amenities
Great place for overnight stay, modern new hotel and great value. Spacious rooms for Tokyo standards. Will defiantly stay here again if flying in or out of Haneda. 5 min walk to Terminal.
Stayed 1 night in Jul 2025

10/10 Excellent

Faith

Stayed 1 night in Aug 2025

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very far away from reception
Stayed 1 night in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a huge hotel adjoining Haneda airport. The convenience of getting up and walking to departures was so useful. It made trips from Tokyo completely hassle free. The staff are all amazing and really friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Rosario

Stayed 1 night in Aug 2025

10/10 Excellent

Man, Randolph

Travelled with family and small children
Liked: Cleanliness, amenities
Good
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Lai Kuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services. It is good to stay before getting flights.
Stayed 1 night in Aug 2025

4/10 Poor

Akiko

Liked: Cleanliness
Disliked: Staff & service
1. Online checking is taking too long. 2. Every time I am using the escalator to 4th floor, one of your staff is asking for check-in. 3. AC in a room is outdated and not able to change it to cooler.
Stayed 1 night in Aug 2025

10/10 Excellent

steve, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Apr 2025

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Charito

Stayed 1 night in Aug 2025

2/10 Terrible

Mitsue, Los Angeles

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
When I entered to the room, it was smelling cigarette so bad. I was so tired from long flight. But, since I have an asthma, I had to go back to the lobby. They changed a room. But no upgrades or anything!!! When I checked out, employee was ignoring me even I was on waiting line and called a person right front of me and after me. He was soo rude. I was so disgusted. Over all, I was disappointed.
Stayed 2 nights in Aug 2025

10/10 Excellent

marico

Stayed 1 night in Aug 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have rated this perfectly except for the manager who was not flexible. I booked the room erroneously for 1-person, when I checked in, I was informed they would charge me for 2000 JY for each additional person. The receptionist excused himself and came back informing that the charge is 4000 JY each instead of 2000. I negotiated with the manager who did not listen at all. I was so upset and tired that I went ahead and paid the 8000 JY anyway. They don’t care for loyalty and reviews anyway. I mentioned I checked out from the same hotel for a 4-night stay but missed my flight so I had to check in for an additional night.
Stayed 1 night in Jul 2025

10/10 Excellent

Zhuosi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Convenient to train, airport and bus transportation. Easy access
Stayed 6 nights in Jul 2025

10/10 Excellent

Wing Cheung, Jennifer Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Jul 2025

10/10 Excellent

Shanice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love them !
Stayed 7 nights in May 2025

10/10 Excellent

Federico

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The early check in was a god send. Checking in at noon was well worth the extra $20. The Onsen was AMAZING. Hot spring on the 12th floor overlooking Tokyo by night is a memory for life And then a quick 5 min walk to terminal 3 to catch my flight, tops.
Stayed 1 night in Aug 2025

2/10 Terrible

Anita

Liked: Cleanliness
Disliked: Staff & service, amenities
So I stayed at this hotel ( it was located at the Haneda airport) after my flight got canceled back to Seattle. I checked in for one night planning to fly out the following day, the next morning my flight was also canceled, I booked again for a second night. The next morning they made me check out of the hotel at 11 AM and recheck back in again at 3 PM, made me take my luggage out of the room and leave the hotel until 3pm. I asked if I could just stay in the same room and not have it cleaned, I would be flying out at 11 PM that night, they refused to let me do that, told me I had to pay $70 extra if I wanted to stay the four hours in between. Not good customer service! The front desk was very unaccommodating because I had booked my reservation through Expedia and not through the front desk.
Stayed 1 night in Jul 2025

8/10 Good

Caroline

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Chin Heng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of restaurants around the hotel. Love the Unagi specialty restaurant
Stayed 1 night in Aug 2025

8/10 Good

Denys, Coppell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. Just use your spa tickets before you check out. Everyone was nice and professional
Stayed 3 nights in Jul 2025