4/10 Poor
Zita
Travelled with family, Travelled with group
24 Mar 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Basically everything that could go wrong does go wrong with this hotel. I booked a room with my own family as well as other friends staying in separate rooms at the annex, and we all had similar complaints. During our stay, the room was incredibly hot. When we talked about this issue to the front desk, we requested that they possibly open the window for us, which they promptly declined. Afterwords, we were told to turn the air conditioning to the max and turn on the Dyson fan that was provided with our room. We told them we already did this and the response was that they would try their best to fix it, and when we asked what exactly their best was, they did not have an answer. We later found out that the air conditioning was actually actively harming us as it turns on the heat instead. After turning off the air conditioning the room was a little more bearable with 2 fans running, but was still uncomfortable. There was also excessive noise. Combined with the 2 noisy fans that were constantly running just to keep the room at a bearable temperature, it seemed as though there was always banging on the floor above us. The rooms were also incredibly dirty with visible areas grey with dust, as well as lamps and fixtures having visible dirt, grime, and dust. There are also limited outlets, with only 5 outlets for a 3 bed room. The location is also quite poor, being far from the station. The facilities are decent but does not excuse the many other negatives of this hotel.
Zita
Stayed 8 nights in Mar 2025