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Sutton Place Hotel Ueno

2.5 star property

Photo gallery for Sutton Place Hotel Ueno

Deluxe Double Room
Reception
Exterior
Full-sized fridge, microwave, toaster, rice cooker
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Kitchen

Explore the area

View map
7-chome-8-23 Ueno, Tokyo, Tokyo, 110-0005
  • Place, Ueno Park
    ‪3 min walk‬
  • Place, Ueno Zoo
    ‪7 min walk‬
  • Place, Ameyoko Shopping District
    ‪7 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪34 min drive‬

Room options

Standard Double Room

  • Sleeps 2

View all photos for Deluxe Double Room

Bathroom

Deluxe Double Room

  • Sleeps 2

View all photos for Junior Suite

Interior

Junior Suite

  • Sleeps 4

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.0 out of 10
Very good
(6 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.0 out of 10
Very good
(12 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

Standard Single Room

  • Sleeps 1

View all photos for Standard Twin Room

Bathroom

Standard Twin Room

  • Sleeps 2

Similar properties

Public bath
APA Hotel Ueno Ekimae
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.3 out of 5, Excellent, 1,312 reviews
The price is NZ$219
19 Apr - 20 Apr
APA Hotel Ueno Ekimae

About the area

Tokyo

With a stay at Sutton Place Hotel Ueno, you'll be centrally located in Tokyo, within a 5-minute drive of Sensoji Temple and Tokyo Skytree. .This hotel is 0.5 mi (0.7 km) from Ueno Park and 2.4 mi (3.9 km) from Tokyo Dome.

What's nearby

  • Ueno Park - 3 min walk - 0.3 km
  • Ueno Zoo - 7 min walk - 0.7 km
  • Ameyoko Shopping District - 7 min walk - 0.7 km
  • Tokyo National Museum - 8 min walk - 0.7 km
  • Sensoji Temple - 19 min walk - 1.6 km

Getting around

  • Inaricho Station - 7 min walk
  • Keisei-Ueno Station - 9 min walk
  • Narita Intl. Airport (NRT) - 79 min drive

Restaurants

  • ‪Gong cha - ‬12 min walk
  • ‪マイカリー食堂 - ‬2 min walk
  • ‪東京油そば伝承館 陣矢 上野の陣 - ‬2 min walk
  • ‪おわん - ‬2 min walk
  • ‪晴々飯店 - ‬1 min walk

About this property

Sutton Place Hotel Ueno

Sutton Place Hotel Ueno offers 50 air-conditioned accommodations with safes and rice cookers. 32-inch LCD televisions come with digital channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Tokyo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include shared/communal kitchens and hair dryers.

Make yourself at home in one of the 50 air-conditioned rooms featuring microwaves and LCD televisions. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Accessibility

  • Hardwood flooring in room
  • No lift
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Paper towels
  • Rice cooker
  • Shared kitchen access
  • Toaster

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laundry detergent
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 4:30 PM - 8:30 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Sutton Place Hotel Ueno Hotel
Sutton Place Hotel Ueno Tokyo
Sutton Place Hotel Ueno Hotel Tokyo

Sutton Place Hotel Ueno Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 97 out of 271 reviews
Rating 8 - Good. 96 out of 271 reviews
Rating 6 - Okay. 53 out of 271 reviews
Rating 4 - Poor. 20 out of 271 reviews
Rating 2 - Terrible. 5 out of 271 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Stayed 7 nights in Dec 2025

6/10 Okay

Yiting

Liked: Amenities
Disliked: Cleanliness
The room was generally clean but the bathtub looked a bit concerning so I opted for showers instead of baths during my stay. The hotel didn’t feel very secure. Anyone could easily access the rooms via the elevator and the traditional key-based locks made me feel they could be easily replicated. Furthermore, the room safe wasn’t bolted so I wasn’t comfortable leaving any valuables there.
Stayed 5 nights in Dec 2025

10/10 Excellent

MO CHANG

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff is kind and nice, room is clean
Stayed 2 nights in Dec 2025

8/10 Good

DESMOND

Liked: Staff & service, property conditions & facilities, room comfort
Room was spacious enough to open 3 large luggages and still have floor space to walk. However, the floor itself was rather dirty (my luggage had lots of dust and dirt stuck to it). Bed and pillows were just nice for me, very comfortable and warm. The blinds were a little confusing to operate.
Stayed 1 night in Dec 2025

8/10 Good

David, Teneriffe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick access to Ueno Station. Room was very clean and staff were friendly and helpful
Stayed 6 nights in Nov 2025

4/10 Poor

Andrew

Travelled with partner
Disliked: Amenities
Visit didnt start well, when the receptionist ignored us when we arrived for 10 minutes while on the phone, and also the wait was in the rather shabby reception area with for some reason the AC going full tilt in heat mode and we were sweltering. Rooms are not too bad but I am not sure if the size measurements are accurate as seem small even by Tokyo standards despite the sizes indicating larger than comparable hotels. Bathroom has a really awkward double sliding door. On the plus side the sound insulation was very good and the traffic on the very close flyover in the front was not audible at all. There are fare better hotels available for the same price.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hardeep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.
Stayed 3 nights in Sep 2025

10/10 Excellent

CHUNAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Close to Station
Stayed 3 nights in Sep 2025

6/10 Okay

Yau

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room is pretty small, if you have 2 large luggage, you will probably have a problem moving around in the room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Stacey

Travelled with partner
Liked: Amenities, property conditions & facilities
Great hotel, quiet, clean and easy overnight from Narita airport.
Stayed 1 night in Sep 2025

10/10 Excellent

s

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, good location, Great staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

JAE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Svetlana

Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2025

6/10 Okay

Christopher

Disliked: Property conditions & facilities, room comfort
This is a decent stay for a single night, or a place just to crash. Great location, but very old and basic hotel. A bit overpriced for a 2 star hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Levy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jun 2025

8/10 Good

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, a lot of dining options around area.
Stayed 5 nights in Jun 2025

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Sutton is a hotel that is casual hotel conveniently located with a friendly staff.
Stayed 3 nights in Apr 2025

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Dexter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good experience. The blinds was letting in light when the sun rises even though it's closed. There's little areas where the light goes through. No room cleaning for consecutive night stay. Also self service to get new towels and amenities and you'll have to throw away trash daily. About 5-8 mins walk to Ueno station which is convenient. There's also 7-11 and Family mart nearby. Staff are friendly and polite. Easy check-in and check-out.
Stayed 4 nights in Feb 2025

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Road noise, and curtins let alot of light through but still i nice friendly place to stay
Stayed 1 night in Mar 2025

8/10 Good

riley

Liked: Staff & service, property conditions & facilities, room comfort
Good stay, just the occasional japanese bug
Stayed 1 night in Feb 2025

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The picture on Expedia looks like a nice proper hotel. Surprise to find it hidden along the shops. Have to take an old lift to the lobby. The place is clean as per Japanese standard. Room is big for 3 of us. Looks like student accommodation. No view though. Location very convenient to UENo station. Staff are polite.
Stayed 1 night in Dec 2024

8/10 Good

Wei Jie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blinds on the window allow you to be greeted by the sunrise each morning. Hotel guest need to clear rubbish and linen on their own rach day.
Stayed 2 nights in Dec 2024