I had seen this property during a previous stay and from the outside and looking at photos it looked like a good place to stay with location being right in the market. It's in very close proximity to subway stations too. Upon walking in, hotel check-in seemed okay. I asked if it was possible to upgrade to a larger room, already anticipating that our room would be small. At first I was told they were booked full, but upon checking they were able to offer me another room. The desk agent (Takashi san?) even allowed us to take a look at both rooms so we could decide. After we finally settled into the room, my daughter discovered body hair on the beddings and sheets. She was a bit traumatized. I took photos and went back down into the lobby. As soon as I showed Takashi san, he apologized and said he would get sheets upstairs and change them out for us. We went back to our room and waited for a bit. He eventually came back and changed the sheets and flat sheet. I did ask for a new comforter which he said he went back upstairs for, though we think he might have just brought the same comforter back to our room. At any rate, I stood there holding the pillows while he changed out the sheets. This was nearly 11PM at night and we were coming from Tokyo Disney. While I appreciate his effort, we were exhausted, and had to wait for him to change everything out. Aside from this, we felt safe during our stay, and appreciated the ability to wash clothes. Note the smoking room you will pass.