4/10 Poor
Rachel
14 Jun 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
While it was clean and breakfast was good, the room was not as described. We were traveling with a group of 7, and spoke with hotel prior to stay and they said that the room we booked would accommodate us. When we arrived, the pullout couch could not open as the space was too small. They offered us a cot. When we were getting ready to go to bed and use it, it was broken. At that point we ( the guests) had to move furniture around to accommodate the pullout couch. After all that, the night manager told us that they had had another room that we could have been offered but were not. When we tried to contact the general manager he didn’t not return our calls or respond. I also want to add that they repeatedly said that they could not help us or change our reservation because we booked through Expedia. I pointed out several times that we would not have been giving them our business without Expedia. While there were some employees who wanted to help us, the management at this hotel was very unconcerned with our experience. I would not recommend staying here.
Rachel
Stayed 2 nights in Jun 2025