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Hotel Innes by HappyCulture

4.0 star property

Photo gallery for Hotel Innes by HappyCulture

Front of property
Reception
Lobby sitting area
Reception
In-room safe, desk, blackout curtains, soundproofing

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Pet-friendly
  • Housekeeping

Explore the area

View map
13 Rue Matabiau, Toulouse, Haute-Garonne, 31000
  • Basilica of Saint-Sernin
    ‪6 min walk‬
  • Place du Capitole
    ‪9 min walk‬
  • Capitole de Toulouse
    ‪9 min walk‬
  • Toulouse (TLS-Blagnac)
    ‪12 min drive‬

Room options

View all photos for Classic Twin Room

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

In-room safe, desk, blackout curtains, soundproofing

Comfort Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

In-room safe, desk, blackout curtains, soundproofing

Classic Double Room

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the area

Toulouse

With a stay at Hotel Innes by HappyCulture, you'll be centrally located in Toulouse, within a 15-minute drive of Cité de l'Espace and Airbus. .This hotel is 0.2 mi (0.3 km) from Rue d'Alsace-Lorraine and 0.3 mi (0.4 km) from Garonne.

What's nearby

  • Basilica of Saint-Sernin - 6 min walk - 0.6 km
  • Place Wilson - 8 min walk - 0.7 km
  • Place du Capitole - 9 min walk - 0.8 km
  • Capitole de Toulouse - 9 min walk - 0.8 km
  • Purpan Hospital - 8 min drive - 4.8 km

Getting around

  • Jeanne d'Arc Metro Station - 3 min walk
  • Toulouse Matabiau Station - 8 min walk
  • Blagnac Airport (TLS) - 21 min drive

Restaurants

  • ‪O Chicken Cheese - ‬4 min walk
  • ‪L'Os à Moëlle - ‬3 min walk
  • ‪Les Frères Chapelier - ‬4 min walk
  • ‪Pizza Hut - ‬4 min walk
  • ‪Regis Burger - ‬2 min walk

About this property

Hotel Innes by HappyCulture

Baroque hotel with a 24-hour front desk and a bar
Hotel Innes by HappyCulture offers 43 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 43 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a communal living room.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
A complimentary manager's reception is offered each day.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured parking on site (EUR 10 per night)
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Baroque architecture
  • Built in 1986
  • Communal living room
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
Up to 22 lbs per pet

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Secured self parking fee: EUR 10 per night
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

BEST WESTERN Athenee
BEST WESTERN Athenee Toulouse
Best Western Athénée Happyculture Hotel Toulouse
BEST WESTERN Hotel Athenee Toulouse
Best Western Athénée Happyculture Hotel
Toulouse Best Western
Best Western Athénée Happyculture Toulouse
Best Western Athénée Happyculture
Hotel Innes
Best Western Hotel Innes
Innes By Happyculture Toulouse
Hotel Innes by HappyCulture Hotel
Hotel Innes by HappyCulture Toulouse
Hotel Innes by HappyCulture Hotel Toulouse

Hotel Innes by HappyCulture Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 260 out of 458 reviews
Rating 8 - Good. 154 out of 458 reviews
Rating 6 - Okay. 36 out of 458 reviews
Rating 4 - Poor. 7 out of 458 reviews
Rating 2 - Terrible. 1 out of 458 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vikas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Stayed 1 night in Jun 2025

8/10 Good

Andi

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Beautiful design. Good location. Parking. Room is too small. Had to climb a flight of stairs to get to it.
Stayed 2 nights in May 2025

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at this hotel. The staff, they are excellent. They took nice care of me. I will stay there again!
Stayed 1 night in May 2025

6/10 Okay

Tatiana

Business traveller
Liked: Cleanliness, staff & service
I was surprised to see a 4 star rating on the door of this hotel after I saw the property. The rooms are small, design is primitive, the space in a desperate need of repair, the bathroom had some dirt on the bottom of bathtub, the room was cold through the night ( no extra blanket-I slept in m’y doudoune) , and I was harassed by the cleaners 40 minutes before the check out. However, the reception staff was kind and friendly, and the reception area offered coffee and tea, water, which was quite nice. It was my first experience with the HappyCulture chain, and probably the last one
Stayed 1 night in Apr 2025

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. My room was small but. Comfortable and there was a bathtub which I was thrilled to enjoy!
Stayed 1 night in Apr 2025

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

ANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs were nice and friendly. Room was clean but too small.
Stayed 1 night in Mar 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing hotel in the heart of Toulouse

This hotel is a gem centrally and conveniently situated a short stroll away from the heart of Toulouse and the beautiful Victor Hugo Market with all the best restaurants. The hotel was very clean and comfortable. The room was very good. And the parking provided was very helpful. We had the most amazing reception from two extremely helpful and friendly receptionists. Can not praise them enough.
Stayed 2 nights in Feb 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay in Toulouse

Excellent stay, customer service was excellent!! Brilliant location to the city centre & had the best nights sleep. Will definitely be visiting again, thank you Hotel Innes!
Stayed 1 night in Jan 2025

6/10 Okay

Hugo

Liked: Cleanliness, staff & service
Nice hotel, friendly staff. Breakfast buffet rather basic. Not the nicest neighbourhood in town, but walking distance to train station.
Stayed 1 night in Dec 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and convenient

A very convenient location for accessing the amazing La Citè and also the city centre areas like la Bastide. Lovely view of the castle easy access to local restaurants of a mixed quality. Very compact room but well laid out for functionality. Spotlessly clean and very comfortable beds. The spiral staircase may be an issue for some travelers however.
Stayed 4 nights in Oct 2024

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great wee hotel

Friendly hotel, lovely helpful staff. Very central and close to all amenities
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Laurenço (not sure of spelling) was at the front desk on arrival and was very accommodating. He was able to hold our luggage until check in and check out in order to allow us to sightsee. The breakfast provided was nice and adequate. The nicely appointed room met our needs. The location was within walking distance to stores and restaurants.
Stayed 1 night in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A nice local hotel within in reach of the centre and transport links. Friendly and helpful staff
Stayed 4 nights in Oct 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Richard

Stayed 1 night in Sep 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 nights in Tolouse - great staff - breakfast uninspirig but fairly typical for a french hotel. walkable and in good condition - would choose again
Stayed 3 nights in Sep 2024

10/10 Excellent

Sofia I R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel 5 minute walk from main shopping area. Well presented small hotel with good breakfast and quiet rooms at night. Parking available on site but very tight for a large car.
Stayed 4 nights in Aug 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great except for the uncomfortable pillows.
Stayed 1 night in Aug 2024

8/10 Good

Debby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rugby away days

Toulouse is an annual trip for us to watch the rugby. Have stayed at many hotels over the years and this is one of the good ones. On a quiet street but very close to the centre & only a 5 min walk to shops bars and restaurants. It's clean and comfortable and good value for money. We booked room only so can't comment on food options
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay in the heart of the city with parking. The only issue we had was that we were assigned to a room on the 7th floor but the elevator only went up to the 6th. We had to carry our bags up a narrow, steep staircase.
Stayed 1 night in Jun 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small, clean and conveniently located hotel. Nothing fancy, but had all that was needed for a short stay. Staff were helpful and friendly.
Stayed 3 nights in Jun 2024