4/10 Poor
Gregory
3 Jun 2025
Liked: Cleanliness, amenities, property conditions & facilities
Let me preface by saying that this hotel is amazing. I love the layout, the smell, and how clean it is. Our room was excellent. Everything was clean and to our surprise, we had a pullout sofa bed in addtion to the king sized Since I only stayed one night, we didn't get to experience amenities like the pool or hot tub, but I would have liked to. The breakfast was quite good.
Here's why I'm only giving 2 stars. I checked my bank account the day following my stay and noticed that Embassy Suites charged me an extra $300 for some unknown reason. When I called them to ask what the charge was about, the woman I spoke to said it was a "smoking charge." SMOKING CHARGE?!?! Neither I nor my brother were smoking in the room at ALL. I was highly upset by this but she knew it was a mistake and immediately credited the money back to my account. Unfortunately, that took a week!
I think to myself, "What if I hadn't called back to get this corrected? And have they done this to other guests thinking they wouldn't notice?"
Either way, never staying here again just for that reason alone.
Gregory
Stayed 1 night in May 2025