A good quality hotel, could be elevated if a few things were improved upon.
Staff were all generally very good, especially the breakfast team.
I had an issue with the curtains in my room, they simply weren’t wide enough, even the maintenance guy said they were badly made. They let way too much light in from 5am. I spoke to the reception staff several times about it and while it was clearly not going to be possible to address it properly during the course of my stay, they didn’t apologise, were generally indifferent to it and offered no solutions, not even a complimentary drink by way of apology. The fridge in the room was totally useless, it was basically a storage area. We received a bottle of water in the room on the first day and that was it, pretty poor that a 4 star hotel in a warm country doesn’t offer a complimentary bottle of water.
The breakfasts were good but again, little details like the orange juice not being proper orange juice and food left open to all the flies and wasps, were lacking.