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Aloft Tulum

4.5 star property

Photo gallery for Aloft Tulum

2 bars/lounges, tapas bar, sports bar
Property video
2 outdoor pools, free pool cabanas, pool umbrellas
Lobby
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet-friendly
  • Bar
  • Room service

Explore the area

View map
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Tulum National Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

View all photos for aloft, Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(32 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 2 Double Beds, City View

9.4 out of 10
Exceptional
(12 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for aloft, Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Suite, 1 Bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for aloft, Room, 1 King Bed

aloft, Room, 1 King Bed

aloft, Room, 1 King Bed

8.6 out of 10
Excellent
(7 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Terrace, View)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Terrace, View)

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Terrace)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds (Terrace)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom (Balcony)

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Tulum

Located in Tulum (Zama), Aloft Tulum is within a 5-minute drive of Tulum National Park and Gran Cenote. .This luxury hotel is 2.4 mi (3.9 km) from Playa Ruinas and 2.4 mi (3.9 km) from Tulum Mayan Ruins.

What's nearby

  • Jaguar Park - 3 min walk - 0.3 km
  • Hunab Lifestyle Center - 3 min walk - 0.3 km
  • Tulum National Park - 3 min drive - 2.9 km
  • Dos Aguas Park - 5 min drive - 2.1 km
  • Hospital de Tulum - 7 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

Restaurants

  • ‪Jasmine - ‬14 min walk
  • ‪Carl's Jr. - ‬1 min walk
  • ‪Escama - ‬5 min walk
  • ‪Panza Tulum - ‬8 min walk
  • ‪La Regia Tulum - ‬9 min walk

About this property

Aloft Tulum

Luxury hotel with 2 restaurants and 2 outdoor pools
Aloft Tulum offers 140 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 140 individually decorated guestrooms, featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a 24-hour fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at W XYZ Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Tulum? This hotel has 2170 square feet (202 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
W XYZ Restaurant - This restaurant serves breakfast only.
Ático Rooftop Bar & Loung - This tapas bar serves lunch and dinner. Open daily.
WXYZ Bar - This sports bar serves lunch and dinner. Open daily.
Re:fuel by Aloft - This coffee shop serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (USD 17 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 25 for adults and USD 20 to 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ático Rooftop Bar & Loung
  • Re:fuel by Aloft
  • W XYZ Restaurant
  • WXYZ Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,170 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar near toilet (119 centimetre high)
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25 to 25 for adults, and USD 20 to 25 for children
  • Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 1 (roundtrip), (up to 17 years old)
  • Covered self parking fee: USD 17 per day
  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Aloft Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 301 out of 453 reviews
Rating 8 - Good. 102 out of 453 reviews
Rating 6 - Okay. 21 out of 453 reviews
Rating 4 - Poor. 14 out of 453 reviews
Rating 2 - Terrible. 15 out of 453 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good dinners but lacking overall

Checkin was slow. Dinner was great quality but few lunch options and pitifully few room service options. Room service also took 60 to 90 minutes. Pools are numerous but most were a bit crowded. Cocktails were generally not good, though some mocktails were tasty. Checkin and checkout were slow. Not an abundance of amenities or activities during the day
Stayed 1 night in Aug 2025

8/10 Good

Marcel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Katrina

Stayed 3 nights in Jul 2025

6/10 Okay

Vito

Stayed 3 nights in Jul 2025

8/10 Good

Carrington

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Kim

Stayed 6 nights in Jun 2025

10/10 Excellent

Laura-Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!!

We loved staying at Aloft Tulum. Great hotel, wonderful, rooftop pool, and within walking distance to everything we wanted to do. I would not recommend setting up your airport shuttle through them though. They didn’t show up for our ride to come home and we had to call a taxi at 4 AM.
Stayed 4 nights in Jun 2025

10/10 Excellent

Mélanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

BETSY

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 4 nights in May 2025

10/10 Excellent

Sahiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean. Close to the city center and beach road. Would stay here again
Stayed 1 night in May 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff super nice and the location is great.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Antonio

Stayed 5 nights in Apr 2025

10/10 Excellent

Nisha

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Lynsi

Stayed 2 nights in Apr 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft Tulum is located in the middle of downtown. It is a well kept and clean hotel with modern design and amenities. There is a beautiful view on the rooftop that contain a swimming pool and a restaurant. Near the hotel are convenience stores and small stores. Front staff is very helpful and accommodating, especially Jorge who helped us with transportation to the airport.
Stayed 3 nights in Apr 2025

10/10 Excellent

ROSALIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy cómodo y lindo. El servicio del personal muy bueno y son muy amables
Stayed 4 nights in Apr 2025

10/10 Excellent

Rasean

Liked: Amenities
Attentive and helpful
Stayed 3 nights in Apr 2025

10/10 Excellent

Reza

Stayed 3 nights in Apr 2025

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the shower in the opening, I prefer close door with toilet in bathroom. But the the decor was fabulous.
Stayed 3 nights in Apr 2025

8/10 Good

Carl

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Giuseppina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Terry, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at Aloft Tulum, will stay again!
Stayed 2 nights in Mar 2025