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Eterna Tulum

3.5 star property

Photo gallery for Eterna Tulum

Hallway
Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers
Hallway
Deluxe Pool | Living area
Breakfast area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760
  • Place, Hospital de Tulum
    ‪13 min walk‬
  • Place, Holistika Art Walk
    ‪16 min walk‬
  • Place, Dos Aguas Park
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪42 min drive‬

Room options

View all photos for Deluxe

Deluxe

Deluxe

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Plus

Deluxe Plus

Deluxe Plus

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite

Suite

Suite

  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Plus Pool

Suite Plus Pool

Suite Plus Pool

10.0 out of 10
Exceptional
(1 review)
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool

Deluxe Pool

Deluxe Pool

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Pool

Junior Suite Pool

Junior Suite Pool

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

Located in Tulum (La Veleta), Eterna Tulum is within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. .This hotel is 3.8 mi (6.2 km) from Tulum Beach and 4.8 mi (7.8 km) from Playa Paraiso.

What's nearby

  • Hospital de Tulum - 13 min walk - 1.1 km
  • Holistika Art Walk - 16 min walk - 1.4 km
  • Dos Aguas Park - 17 min walk - 1.5 km
  • Tulum Beach - 11 min drive - 7.7 km
  • Tulum Mayan Ruins - 12 min drive - 8.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 40 min drive

Restaurants

  • ‪Vaivén - ‬6 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪El Aguajito Marisqueria - ‬6 min walk
  • ‪Italdo Pasteleria - ‬6 min walk
  • ‪mera - ‬2 min walk

About this property

Eterna Tulum

Eterna Tulum offers 25 air-conditioned accommodations with minibars and coffee/tea makers. Each accommodation is individually furnished and decorated. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.
Treat yourself to a stay in one of the 25 individually decorated guestrooms, featuring heated floors. Kitchenettes are outfitted with refrigerators, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include minibars and coffee/tea makers, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a communal living room. The shuttle (surcharge) will take you to the nearby beach or shopping center.
Satisfy your appetite with Tex-Mex cuisine at Perpetua, a poolside restaurant where you can enjoy drinks at the bar/lounge, take in the pool view, and dine alfresco. Dining is also available at the coffee shop/cafe. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.
Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Perpetua - This poolside restaurant specializes in Tex-Mex cuisine and serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free uncovered extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Perpetua

Things to do

  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Outdoor pool

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • 4 steps to reach entrance
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 400
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per stay
  • Service fee: MXN 20 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 71774021

We should mention

Clothing is optional at this property
Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Eterna Tulum Hotel
Eterna Tulum Tulum
Eterna Tulum Hotel Tulum

Eterna Tulum Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 27 out of 52 reviews
Rating 8 - Good. 13 out of 52 reviews
Rating 6 - Okay. 2 out of 52 reviews
Rating 4 - Poor. 6 out of 52 reviews
Rating 2 - Terrible. 4 out of 52 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the quietness. The room was nice (no tv) the pool was small and it wasnt as close to the beach as I thought it was. The staff was helpful and my stay was pleasant.
Stayed 4 nights in Oct 2025

8/10 Good

Michaele, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.
Stayed 5 nights in Feb 2025

10/10 Excellent

Korina

Stayed 5 nights in Feb 2025

10/10 Excellent

Rena

Stayed 2 nights in Jan 2025

4/10 Poor

Brittany

Liked: Property conditions & facilities
Disliked: Cleanliness
Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.
Stayed 6 nights in Nov 2024

10/10 Excellent

Miguel

Liked: Cleanliness
Great atmosphere. Comfy
Stayed 4 nights in Aug 2024

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, everything very good, I totally recommend it
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Shandon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible
Stayed 4 nights in Apr 2024

4/10 Poor

katelyn

Travelled with group
Disliked: Cleanliness, amenities
I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Stayed 1 night in Mar 2024

2/10 Terrible

Maria L

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.
Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!
Stayed 6 nights in Feb 2024

10/10 Excellent

Reshma

Stayed 4 nights in Jan 2024

10/10 Excellent

Ta

Stayed 11 nights in Dec 2023

8/10 Good

DANIEL, Palm Springs

Stayed 3 nights in Nov 2023

8/10 Good

Sibylle

Liked: Cleanliness, property conditions & facilities, room comfort

Cute place in Tulum

Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.
Stayed 1 night in Nov 2023

10/10 Excellent

Ayomide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

barron

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.

8/10 Good

jimmy

Stayed 2 nights in Feb 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)
Stayed 4 nights in Feb 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

8/10 Good

Belle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.