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The Garden Residences by Casago

4.0 star property

Photo gallery for The Garden Residences by Casago

Rooftop terrace
Superior Apartment | Living room
Superior Apartment
Rooftop terrace
Exterior

Reviews

2.0 out of 10

Entire apartment

1 bedroom1 bathroomSleeps 35 sq m

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space

Explore the area

View map
C. Iximche,, Lote 002 Mz 007, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪13 min walk‬
  • Place, Hunab Lifestyle Center
    ‪13 min walk‬
  • Place, Hospital de Tulum
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

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About the area

Tulum

With a stay at this apartment in Tulum (Zama), you'll be within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach. .This apartment is 3.3 mi (5.3 km) from Playa Paraiso and 11.6 mi (18.6 km) from Xel-Há Park.
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What's nearby

  • Jaguar Park - 13 min walk - 1.1 km
  • Hunab Lifestyle Center - 13 min walk - 1.1 km
  • Dos Aguas Park - 17 min walk - 1.5 km
  • Hospital de Tulum - 4 min drive - 1.8 km
  • Tulum Mayan Ruins - 11 min drive - 5.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Coco Cafe - ‬9 min walk
  • ‪Nimeño Bakery - ‬11 min walk
  • ‪Jasmine - ‬8 min walk
  • ‪Panza Tulum - ‬13 min walk
  • ‪Rossina - ‬8 min walk

About this property

The Garden Residences by Casago

Air-conditioned accommodations at this apartment offer safes and complimentary toiletries. Accommodations are furnished with single sofa beds and dining tables. Pillowtop beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with separate dining areas.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Smart televisions come with premium digital channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the apartment include an outdoor pool.
Make yourself comfortable in this air-conditioned apartment, which has a kitchen. The apartment has a pillowtop bed and a single sofa bed. A Smart television with digital programming provides entertainment, while complimentary wireless internet access keeps you connected. Conveniences include a safe, and housekeeping is provided on request.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. This apartment also features complimentary wireless internet access, concierge services, and a communal living room.
Featured amenities include luggage storage and an elevator.

Property amenities

Beach

  • Beach loungers
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres

Kitchen

  • Blender
  • Freezer
  • Griddle
  • Ice maker
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Dining table
  • Separate dining area

Entertainment

  • Smart TV with premium digital channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Luggage storage
  • Safe
  • Virtual front desk

Location highlights

  • In an entertainment district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Bed sheets changed on request
  • Garden
  • Housekeeping (on request)
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are required to download the property's WhatsApp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Phimai Tulum By Casago Tulum
Phimai Garden Tulum by Casago Tulum
Phimai Garden Tulum by Casago Apartment
Phimai Garden Tulum by Casago Apartment Tulum

The Garden Residences by Casago Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 1 out of 1 reviews

2.0/10

Cleanliness

Reviews

2/10 Terrible

Baldemar

Business traveller
Disliked: Cleanliness, room comfort

Corrupt property

I didn’t see anything “stained lines” could have been from a previous guest. But on another note my bank did confirm that the charge of $69.48 did in fact link to a company that you do business with. I had to file a dispute. I know for a fact that the only time I used that card was on 11/7 with your agent. The unauthorized charges was also on 11/7. I’m quite upset about that. Also I’m upset that my glasses (worth over $300.00 US)were stolen at your property. I don’t believe an other guest stole’s them. If you attempt to charge me extra, I will peruse legal action against your company. And you should look into your employees for mishandling my credit card and not turning in guest property.
Stayed 13 nights in Jul 2025