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Mercure Nagano Matsushiro Resort & Spa

4.0 star property

Photo gallery for Mercure Nagano Matsushiro Resort & Spa

In-room safe, desk, iron/ironing board, free WiFi
Reception
Lobby
Classic Room, Japanese style, 4 Futon beds, Mountain view
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215
  • Place, Matsushiro Castle
    โ€ช11 min walkโ€ฌ
  • Place, Former Matsushiro Literary and Military School
    โ€ช15 min walkโ€ฌ
  • Place, Matsushiro Underground Imperial Headquarters
    โ€ช4 min driveโ€ฌ

Room options

View all photos for Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view

7.8 out of 10
Good
(10 reviews)
  • Sleeps 7
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view

8.4 out of 10
Very good
(52 reviews)
  • Sleeps 5
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

7.0 out of 10
Good
(7 reviews)
  • Sleeps 7
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 9
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, Multiple Beds, Mountain View

Classic Room, Multiple Beds, Mountain View

Classic Room, Multiple Beds, Mountain View

  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds, Mountain View

Classic Room, 2 Single Beds, Mountain View

Classic Room, 2 Single Beds, Mountain View

  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Nagano

With a stay at Mercure Nagano Matsushiro Resort & Spa in Nagano (Matsushiro), you'll be within a 5-minute drive of Matsushiro Castle and Former Matsushiro Literary and Military School. .This spa hotel is 3 mi (4.8 km) from Nagano Olympic Stadium and 5.6 mi (9.1 km) from Nagano Prefectural Museum of History.

What's nearby

  • Matsushiro Castle - 11 min walk - 0.9 km
  • Sanada House - 14 min walk - 1.2 km
  • Former Matsushiro Literary and Military School - 15 min walk - 1.3 km
  • Yokota Family Residence - 17 min walk - 1.4 km
  • Matsushiro Underground Imperial Headquarters - 4 min drive - 2.1 km

Getting around

  • Shinonoi Station - 18 min drive
  • Yudanaka Station - 27 min drive

Restaurants

  • โ€ชใƒžใ‚ฏใƒ‰ใƒŠใƒซใƒ‰ - โ€ฌ4 min drive
  • โ€ชใƒ‰ใƒณใ‚ญใƒ›ใƒผใƒ† ็ฏ ใƒŽไบ•ใƒใ‚คใƒ‘ใ‚นๅบ— - โ€ฌ5 min drive
  • โ€ชใฏใพๅฏฟๅธ้•ท้‡Ž็ฏ ใƒŽไบ•ๅบ— - โ€ฌ4 min drive
  • โ€ชOYAKI FARM๏ผˆใŠใ‚„ใใƒ•ใ‚กใƒผใƒ ๏ผ‰BY ใ„ใ‚ใฏๅ ‚ - โ€ฌ2 min drive
  • โ€ชใ‚†ใงๅคช้ƒŽใƒปใ‚‚ใคๆฌก้ƒŽ ็ฏ ใƒŽไบ•ใƒใ‚คใƒ‘ใ‚นๅบ— - โ€ฌ6 min drive

About this property

Mercure Nagano Matsushiro Resort & Spa

Mercure Nagano Matsushiro Resort & Spa offers 345 air-conditioned accommodations with safes and slippers. Televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Make yourself at home in one of the 345 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as hot springs and a sauna. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
At Mercure Nagano Matsushiro Resort & Spa, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Mercure Nagano Matsushiro Resort & Spa has a restaurant on site.
ๅ››ๅญฃ - This buffet restaurant serves breakfast and dinner. Open daily.

All-inclusive details

All-inclusive room rates at Mercure Nagano Matsushiro Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children
  • A restaurant

Restaurants on site

  • ๅ››ๅญฃ

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service

Full-service spa

  • Hot tub
  • Hot/mineral springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 1996
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100โ€“10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults, and JPY 1815 to 2178 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Shinshu-matsushiro Royal
Shinshu-matsushiro Royal Hotel
Shinshu-matsushiro Royal Hotel Nagano
Shinshu-matsushiro Royal Nagano
Shinshu Matsushiro Royal Hotel
Royal NAGANO
Royal Hotel NAGANO
Mercure Nagano Matsushiro &
Mercure Nagano Matsushiro Resort Spa
Mercure Nagano Matsushiro Resort & Spa Hotel
Mercure Nagano Matsushiro Resort & Spa Nagano
Mercure Nagano Matsushiro Resort & Spa Hotel Nagano

Mercure Nagano Matsushiro Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 291 out of 721 reviews
Rating 8 - Good. 238 out of 721 reviews
Rating 6 - Okay. 116 out of 721 reviews
Rating 4 - Poor. 44 out of 721 reviews
Rating 2 - Terrible. 32 out of 721 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dan

Stayed 4 nights in Feb 2026

10/10 Excellent

Carlos Raรบl

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was great, all clean, the service was great all the time and we really enjoyed the Onsen and the hotel itself. Great experience, weโ€™ll return soon, no doubt.
Stayed 2 nights in Feb 2026

2/10 Terrible

Jeffrey

Disliked: Amenities
First: the description of location was totally incorrect! It is no where near the train or town! It's a 30-40 minute shuttle ride each way! Second: Once they've lied about their location and you get there you find out that there's basically no where to get food except at the hotel. Where they will charge a whopping $50 for the dinner buffet (even if you just want a salad) and $35 for the breakfast buffet. 3. The Onsen was loud, the waterfall wasn't soothing at all. I would have NEVER booked this hotel if I had known it was this far out and nothing to do around it AND it was going to cost an arm and a leg to eat. Very Very disappointed, don't waste your time or money. Ended up leaving and booking a room for the last night in town at the Dormy Inn: fabulous place!
Stayed 4 nights in Jan 2026

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean however the location is not convenient if you donโ€™t have a car as itโ€™s around 20mins from Nagano station. The hotel runs a free shuttle bus to the station which is good but the bus only runs about every 1.5h.
Stayed 2 nights in Jan 2026

8/10 Good

Joo Heng Melvyn

10/10 Excellent

Ho Lei Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Room a little dated. Onsen was great. The lounge time was a great bonus. The buffet breakfast spread was good but lacked good quality.
Stayed 1 night in Jan 2026

10/10 Excellent

Zhi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The buffet, room , staffs and amenities were all awesome
Stayed 3 nights in Jan 2026

8/10 Good

Daniel Berge

Stayed 1 night in Jan 2026

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the bath was clean and wonderful . The buffet was amazing ! Only reason for one less star than perfect was that it was super crowded and the elevators could not handle the needs of all of the guests . We took the stairs several times
Stayed 1 night in Jan 2026

10/10 Excellent

tracy

Stayed 3 nights in Jan 2026

6/10 Okay

SACHIE

Stayed 1 night in Dec 2025

2/10 Terrible

Tsz Yan

Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel , the heater makes the room is way too hot, unable to sleep, dinner buffet is overpriced compare to its quality, do not recommend
Stayed 3 nights in Dec 2025

4/10 Poor

MOTOI

Stayed 2 nights in Dec 2025

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!
Stayed 4 nights in Dec 2025

10/10 Excellent

Theresa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The outdoor onsen is small
Stayed 2 nights in Dec 2025

2/10 Terrible

Arturo

Stayed 3 nights in Dec 2025

10/10 Excellent

WEILI, SINGAPORE

Check in Staff- Ms Hiro.. She made the check in experience very wonderful.. she was really detailed with the breakfast & dinner booking. Definitely must go for the half board option! Dinner menu is the same in all our 4 nights stay.. Careful of the lady on 3/F guarding the Onsen, she is a little angry Grandma style.. but very necessary to ensure safety and order.
Stayed 4 nights in Dec 2025

4/10 Poor

Jacquie

Disliked: Cleanliness, amenities, property conditions & facilities
A disappointing experience. Some positives. The rooms are spacious but tired. Some of the staff are hospitable but others treat you like a child on a school camp. The hotel is tired- stained furniture and vet hard beds. Breakfast was nice once you got through the school camp like military set up - I appreciate they have a lot of guests but this is unnecessary. I did not eat dinner as Theo nul choice is an extremely expensive buffet. The supermarket across the road has good bento boxes. Top marks for the lovely shuttle drivers - itโ€™s a 30 minute run into the city and the shuttle is great and such nice staff there.
Stayed 3 nights in Dec 2025

10/10 Excellent

August

Stayed 2 nights in Nov 2025

4/10 Poor

Shlomi Shlomo

Business traveller, Travelled with group
They get a low review from me, mostly because of the messy breakfast service. Rooms need urgent up-grade, sofa was filthy.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sirinyapon, Sandy

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very good. Breakfast is excellent.
Stayed 3 nights in Nov 2025

10/10 Excellent

Alex

Liked: Staff & service, property conditions & facilities
Onsen was nice
Stayed 2 nights in Nov 2025

10/10 Excellent

Nipa

Stayed 1 night in Nov 2025

8/10 Good

Wai Kheong Mercury

Stayed 1 night in Nov 2025

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Did not speak much English but made efforts to understand us and cominicate with us. Rooms are clean and big, small bathroom but very clean. Breakfast included (huge buffet). Free drinks from 9:00 to 11:00 pm. Much appreciated
Stayed 3 nights in Nov 2025