4/10 Poor
Celia
Travelled with family
19 May 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
I stayed at this hotel as it was connected to the hospital where my mother was having surgery. On arrival I asked if perhaps a room might be available that had been cleaned. I was told it's a firm 3pm. I think this practice of charging for early check-in is just one more money grab but I wasn't even offered an option to pay and not did reception offer to store my bag I had to ask. This is a conference hotel and that was absolutely obvious and I was made to feel I didn't matter to the staff.
The bar staff were helpful but once the conference started meals all attention was on them.
The lunch menue was awful so I had lunch in the hospital. I tried fish n chips in evening and it was absolutely horrible, a waste of money. I tried small dishes and they were so bad I returned all three.
I asked for a coffee and toast at the bar for breakfast, the coffee arrived but twice I asked for my toast by the time it came I'd finished my coffee. All the staff were serving the conference.
The rooms were very nice and my view of the river was lovely. Shampoo and conditioner would be nice . A bottle of water would be appreciated.
I would stay again if I was there for the hospital but I'd use a food delivery service.
Celia
Stayed 1 night in May 2025