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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Exterior
1 bedroom, individually furnished, desk, laptop workspace
Exterior
Seasonal outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

View map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Stanley Park
    ‪3 min drive‬
  • Canada Place Cruise Ship Terminal
    ‪9 min drive‬
  • Canada Place
    ‪9 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(8 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 19 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(61 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(36 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(17 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.8 out of 10
Excellent
(41 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the area

District of North Vancouver

Located in District of North Vancouver (Pemberton Heights), SureStay Hotel by Best Western North Vancouver Capilano is within a 5-minute drive of Stanley Park and The Shipyards. .This hotel is 4.3 mi (6.9 km) from Robson Street and 4.4 mi (7.1 km) from Canada Place Cruise Ship Terminal.

What's nearby

  • Stanley Park - 3 min drive - 2.6 km
  • Vancouver Aquarium - 8 min drive - 6.1 km
  • Canada Place Cruise Ship Terminal - 9 min drive - 7.7 km
  • Canada Place - 9 min drive - 7.7 km
  • Vancouver Waterfront - 9 min drive - 7.7 km

Getting around

  • Vancouver Waterfront Station - 17 min drive
  • North Vancouver Station - 20 min walk
  • Vancouver Intl. Airport (YVR) - 38 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Park Royal South Food Court - ‬16 min walk
  • ‪Five Guys Burgers & Fries - ‬17 min walk
  • ‪Capilano Market - ‬3 min walk

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel with free parking, near Stanley Park
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 74 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
At SureStay Hotel by Best Western North Vancouver Capilano, enjoy a satisfying meal at the restaurant. Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May 21 to October 01
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 500 out of 1146 reviews
Rating 8 - Good. 380 out of 1146 reviews
Rating 6 - Okay. 144 out of 1146 reviews
Rating 4 - Poor. 67 out of 1146 reviews
Rating 2 - Terrible. 55 out of 1146 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Bonna

Travelled with partner
Liked: Cleanliness
The rooms need upgrading. Bathroom is very small.
Stayed 1 night in Jun 2025

8/10 Good

Heinz

Liked: Cleanliness, property conditions & facilities
Convenient to get to Lions Gate Bridge and the Upper Levels Highway.
Stayed 2 nights in May 2025

10/10 Excellent

Delaney

Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

If in town again,.will come back

Everything went very smoothly with check in, our stay and even extending our stay.
Stayed 1 night in Jun 2025

6/10 Okay

Robyn

Travelled with partner
Disliked: Property conditions & facilities
The hotel room needed updating. Location was good.
Stayed 3 nights in May 2025

8/10 Good

Mr Russell

Liked: Cleanliness, staff & service
Met all our requirements
Stayed 1 night in Jun 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, outstanding staff, close to restaurants
Stayed 1 night in Jun 2025

10/10 Excellent

Gene, Lake Country

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Aletta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff very friendly, efficient and helpful. Good location- close to Capilano bridge, Stanley Park. Good value for money. Reasonable restaurants within walking distance.
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came to the hotel, and nobody was there. We waited for 15 min. to someone to come. Surprisingly I got a room next to a gas station. It's really unpleasant to share a window with the station. It's not mentioned anywhere. This is not a best western level
Stayed 1 night in May 2025

6/10 Okay

Zheng Gang

Liked: Cleanliness, room comfort
My room has cooking facility but the cooktop stopped working after using a hairdryer for a few minutes. Some Lights including toilet lights were also gone. The hotel has arranged people to fix the problem the following day.
Stayed 4 nights in May 2025

8/10 Good

Michael

Stayed 1 night in May 2025

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

VALERIE

Liked: Cleanliness, property conditions & facilities
Convenient location to the port at Canada place to depart on a cruise, without the high $$$. A quick uber ride and off we went. They also have great coffee and breakfast menu.
Stayed 1 night in May 2025

8/10 Good

Debbie

Travelled with partner
Liked: Staff & service, property conditions & facilities
No dining options available for dinner.
Stayed 1 night in Jun 2025

8/10 Good

Joanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Nilay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2025

6/10 Okay

Sheila

Not what I expected for the price I paid. Will not recommend it.
Stayed 1 night in May 2025

10/10 Excellent

Brianne

Stayed 1 night in May 2025

10/10 Excellent

GEORGE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in went well, the room was clean and tidy.
Stayed 1 night in May 2025

6/10 Okay

Terry, Gray

Travelled with group
Liked: Cleanliness, staff & service
We stayed one night before our cruise. The property was an older hotel. Rooms were clean and spacious. There is a cafe/restaurant adjacent to the lobby which is convenient.
Stayed 1 night in May 2025

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Jeoffrey

Travelled with family
Liked: Amenities
Disliked: Cleanliness
I like it because it’s nearby to the ferry terminal. But the room was smelly old carpet which we couldn’t sleep soundly at all. The carpet must be changed or it needs floor renovations. Also it needs new and quiet air conditioner.
Stayed 1 night in May 2025

2/10 Terrible

Riaz, Johns Creek

Travelled with family
Toilet was clogged .
Stayed 1 night in May 2025

8/10 Good

Debra, DeCordova

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean. Breakfast at the hotel was good.. We got in at 11:30 pm, slept and got up to go to the cruise ship. It was a good price.
Stayed 1 night in May 2025