The location was nice. However, our Expedia reservation stated that the check in time was 2:00 pm. We were taken to the stool, which was not ready. It was a rainy and cold day, and we waited in a hotel library. It took 1 hour and 40 minutes to get our room ready. We asked for a swarm drink, perhaps, as a courtesy for the inconvenience and were given hot chocolate. There was no apology, the receptionist left and on top of that, they charged us for our “courtesy “ drink!
It was lack of concern and lack of customer service that was very disappointing.