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Arbutus Inn

2.0 star property

Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Business centre
Front of property
Interior
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Air-conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
2898 Douglas St, Victoria, BC, V8T4M9
  • Place, Government Street
    ‪4 min walk‬
  • Place, MayFair Shopping Centre
    ‪6 min walk‬
  • Place, Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(63 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(62 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(29 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.6 out of 10
Excellent
(61 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

9.6 out of 10
Exceptional
(18 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen

Room, Multiple Beds, Kitchen

9.0 out of 10
Wonderful
(17 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed

Basic Room, 1 Double Bed

7.6 out of 10
Good
(17 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

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Standard Room, 2 Double Beds
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About the area

Victoria

With a stay at Arbutus Inn in Victoria (Burnside), you'll be a 4-minute drive from Victoria Harbour and 5 minutes from Victoria Clipper Ferry Terminal. .This hotel is 11 mi (17.6 km) from Butchart Gardens and 0.2 mi (0.4 km) from Government Street.

What's nearby

  • Government Street - 4 min walk - 0.4 km
  • MayFair Shopping Centre - 6 min walk - 0.5 km
  • Galloping Goose Trail - 12 min walk - 1.0 km
  • Save-On-Foods Memorial Centre - 17 min walk - 1.5 km
  • Chinatown - 19 min walk - 1.6 km

Getting around

  • Victoria Intl. Airport (YYJ) - 23 min drive

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Tim Hortons - ‬7 min walk
  • ‪Cakes Etc - ‬4 min walk
  • ‪2% Jazz Coffee - ‬7 min walk

About this property

Arbutus Inn

Hotel with free parking, near Victoria Harbour
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 52 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Featured amenities include a computer station, a 24-hour front desk, and a vending machine. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 809 out of 1651 reviews
Rating 8 - Good. 579 out of 1651 reviews
Rating 6 - Okay. 163 out of 1651 reviews
Rating 4 - Poor. 52 out of 1651 reviews
Rating 2 - Terrible. 48 out of 1651 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Vicky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Misconduct and horrible exeprience dealing with both Expedia and the hotel.
Stayed 1 night in Sep 2025

6/10 Okay

Dionne

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Be forewarned there is no elevator, there's an awkward door to get through for the stairs. Stairwell and hallways were extremly warm so doing 3 trips to get up suitcases isnt for those with mobility or medical issues. The suite was dirty. No way to sugar coat it. The cubbies where the fridge is and beside the bed have a thick layer of dust. The sheet on the one bed had stains, pink and black. The bathroom thick dust on chrome trim, back of door has what looks like blood spatter and more dust on beveled edges. All around the stainless steel toilet paper roller has dirty drip marks and dirt along the top. Tiny shower, really poor water pressure or crappy showerhead...either way unless you're over six feet tall the water will spray around you. And expect to be surprised that hot water comes on first then you have to keep turning to make it cooler. That being said the water never really got hot. No bath mat so opening the shower door makes the floor wet. Ive never been in a hotel without a mat. And short black hairs on the bathroom wall and in the shower. This wasn't a cleaner missing a spot this was definitely about quality control and cleaners not working off an effective checklist. As for staff they're behind a plastic partition and sitting low so other than check in there was no interactions. All in all we wont be choosing the arbutus inn again which is really too bad because it has great potential.
Stayed 2 nights in Sep 2025

8/10 Good

Julia

Business traveller
Liked: Cleanliness, staff & service, room comfort

Nice affordable stay in a decent location

Front desk were extremely patient and lovely when I showed up all flustered and wound up making their job way harder than it needed to be by forgetting my credit card and then leaving my ID at the front desk. It was pretty clean, though there were some things on the walls that I opted not to investigate. Beds were comfy. Walls a bit thin. You'd never guess you're that close to the main road, it really wasn't noisy. The fridge was extremely loud and my neighbours were a bit noisy (thin interior walls but solid outside I guess?)
Stayed 2 nights in Sep 2025

8/10 Good

Satyabrata

Good and convenient place to stay
Stayed 2 nights in Sep 2025

8/10 Good

Niles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For an older inn it was well appointed modern fixtures. Comfortable bed. Had abit of old smoking odor was the only downside. Otherwise grest place to stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in desk employee was very friendly and helpful.
Stayed 1 night in Sep 2025

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We noticed ants around the TV counter, bedside tables, and in the bathroom. Furthermore, on the day of our check-in, the attendant was unhelpful. When we inquired about the nearest restaurant, he provided us with incorrect information and did not offer adequate assistance.
Stayed 2 nights in Sep 2025

8/10 Good

Kim

Stayed 1 night in Sep 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a number of times over the past decade. It is clean, quiet, the beds are comfortable and it's close to downtown. It's reasonably priced and we'll be staying here again...
Stayed 1 night in Sep 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has good old fashioned charm! The rooms are clean, well appointed, with nicely updated bathrooms and comfortable beds. The location is not in the thick of things, but it opens up opportunities beyond downtown Victoria.
Stayed 1 night in Sep 2025

2/10 Terrible

Denis, Cornwall

Stayed 1 night in Aug 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The front staff were helpful and welcoming. I would recommend this charming hotel to all and I will definitely return the next time I am in Victoria.
Stayed 1 night in Sep 2025

8/10 Good

Violet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to find and central to where we needed to go. Clean, quiet, basic and reasonable priced. Friendly service
Stayed 1 night in Sep 2025

10/10 Excellent

Dan

Stayed 1 night in Sep 2025

8/10 Good

Randy, Halfmoon. Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable
Stayed 1 night in Sep 2025

8/10 Good

Paula

Coffee sucks.

I like to wake up to a good cup of coffee. The motel to far to walk for a quick up of coffee. Please consider better coffee makers OR at least a good coffee machine in lobby to go get one.
Stayed 1 night in Sep 2025

4/10 Poor

David, Battleground

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ok, but it had a bad smell. Also the walls were thin so the neighbors talking until 4AM kept us awake. They also do not provide service to the room and do not leave adequate supplies for your stay so you have to go request additional coffee, soap, etc. I would not recommend this place. It could be better with some effort on thier part.
Stayed 3 nights in Sep 2025

8/10 Good

brad

Stayed 1 night in Sep 2025

6/10 Okay

Marguerite

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No stairs.Shopping close by.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gail

Stayed 1 night in Sep 2025

6/10 Okay

Arshdeep kaur

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The kitchen wasn’t clean but next day staff sent housekeeping to clean the kitchen ( which was just okay). Staff wasn’t friendly at all ( like no greetings at all) and most of the time no one was on the front desk. There was a strong bad smell in the room when we first entered. Location was fine, near Tim horotns and small grocery store. We really liked the location. Thank you
Stayed 3 nights in Sep 2025

8/10 Good

Danny Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fair pricing, clean room.
Stayed 1 night in Sep 2025

10/10 Excellent

Sukhdeep

Liked: Amenities, property conditions & facilities
Perfecto
Stayed 1 night in Sep 2025

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Sep 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
well maintained
Stayed 2 nights in Sep 2025