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Arbutus Inn

2.0 star property

Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Interior entrance
Business centre
Interior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Air-conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
2898 Douglas St, Victoria, BC, V8T4M9
  • Place, Government Street
    ‪4 min walk‬
  • Place, MayFair Shopping Centre
    ‪6 min walk‬
  • Place, Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(65 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(62 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(29 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.8 out of 10
Excellent
(62 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

9.4 out of 10
Exceptional
(19 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(17 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen

Room, Multiple Beds, Kitchen

9.0 out of 10
Wonderful
(17 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed

Basic Room, 1 Double Bed

7.6 out of 10
Good
(17 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

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Exterior
Red Lion Inn and Suites
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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 3,483 reviews
Red Lion Inn and Suites

About the area

Victoria

With a stay at Arbutus Inn in Victoria (Burnside), you'll be a 4-minute drive from Victoria Harbour and 5 minutes from Victoria Clipper Ferry Terminal. .This hotel is 3.4 mi (5.4 km) from University of Victoria and 11 mi (17.6 km) from Butchart Gardens.

What's nearby

  • Government Street - 4 min walk - 0.4 km
  • MayFair Shopping Centre - 6 min walk - 0.5 km
  • Galloping Goose Trail - 12 min walk - 1.0 km
  • Save-On-Foods Memorial Centre - 17 min walk - 1.5 km
  • Chinatown - 19 min walk - 1.6 km

Getting around

  • Victoria Intl. Airport (YYJ) - 23 min drive

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪Tim Hortons - ‬7 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Cakes Etc - ‬4 min walk
  • ‪Ramen Arashi - ‬2 min walk

About this property

Arbutus Inn

Hotel with free parking, near Victoria Harbour
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 52 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Featured amenities include a computer station, a 24-hour front desk, and a vending machine. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 836 out of 1689 reviews
Rating 8 - Good. 589 out of 1689 reviews
Rating 6 - Okay. 165 out of 1689 reviews
Rating 4 - Poor. 52 out of 1689 reviews
Rating 2 - Terrible. 47 out of 1689 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, good value for the money!
Stayed 3 nights in Oct 2025

6/10 Okay

cherie

Liked: Staff & service, amenities, property conditions & facilities
There was no kitchen don't need one I'm legally blind don't drive so I don't need to park
Stayed 3 nights in Oct 2025

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities
Staff, clean room, bathroom,
Stayed 1 night in Nov 2025

10/10 Excellent

Stephen, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to spend a night, clean and reasonably priced.
Stayed 1 night in Oct 2025

10/10 Excellent

Raquel

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2025

10/10 Excellent

Emily

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were very happy with the quality of the room for the affordable price in the city. Nice staff, too.
Stayed 2 nights in Oct 2025

8/10 Good

Daihandry

Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice room, the beds were really comfy too
Stayed 1 night in Oct 2025

10/10 Excellent

DAVE

Clean room
Stayed 2 nights in Oct 2025

8/10 Good

Cassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown.
Stayed 1 night in Oct 2025

10/10 Excellent

Esmeralda

Liked: Cleanliness
Honest establishment.
Stayed 1 night in Oct 2025

10/10 Excellent

Perlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, but no free water even upon arrival
Stayed 3 nights in Oct 2025

6/10 Okay

alan

Stayed 1 night in Sep 2025

8/10 Good

Guillaume

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My room was exceptionally clean with nice comfy bed and linens. I was on the backside of the property which was very quiet. Just an FYI - there are no views at this location. I did not have a kitchen suite but still had a mini fridge, microwave and coffee maker. Buses to downtown or north to the airport are only steps away and $6 gets you a day pass good for the whole day. I really enjoyed my stay at Arbutus.
Stayed 5 nights in Oct 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff need a better booking system or training. Around 12:20 am I was awoken to a couple trying to get into my room. I told them it was occupied. I called the front desk. They thought they had booked me in a different room and didn’t realize it was occupied. Totally disorganized and unacceptable. Needless to say I didn’t have a restful night after that happened. Also the neighbours were noisy and I could hear their voices and tv/music playing the entire night through the walls. I’d suggest bringing ear plugs.
Stayed 1 night in Oct 2025

10/10 Excellent

Ruby Lyndy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay.
Stayed 3 nights in Oct 2025

8/10 Good

Marci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
FRONT DESK STAFF WERE EXCELENT
Stayed 1 night in Oct 2025

10/10 Excellent

Chris, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Checked-in without issues. Friendly check-in. No issues. Ample parking included.
Stayed 1 night in Oct 2025

10/10 Excellent

Wasif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Parwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Stacey

Liked: Staff & service, property conditions & facilities
Convenient location, friendly staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathleen, Courtenay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff. Very adequate for quick visits to Victoria.
Stayed 1 night in Oct 2025

10/10 Excellent

Peter

Stayed 1 night in Oct 2025