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Four Points by Sheraton Victoria Gateway

3.5 star property

Photo gallery for Four Points by Sheraton Victoria Gateway

Exterior
Lobby
Suite, 1 Bedroom, Balcony, Corner
Lobby
2 bars/lounges

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk

Explore the area

View map
829 McCallum Road, Victoria, BC, V9B6W6
  • Goldstream Provincial Park
    ‪5 min drive‬
  • Royal Roads University
    ‪5 min drive‬
  • Hatley Castle
    ‪6 min drive‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Pool

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(80 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(38 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Corner (Balcony)

Suite, 1 King Bed, Balcony, Corner (Balcony)

Suite, 1 King Bed, Balcony, Corner (Balcony)

8.0 out of 10
Very good
(2 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room

Executive Suite, 1 Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(13 reviews)
  • 33 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony, Corner

Suite, 1 Bedroom, Balcony, Corner

Suite, 1 Bedroom, Balcony, Corner

8.0 out of 10
Very good
(6 reviews)
  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds

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About the area

Victoria

When you stay at Four Points by Sheraton Victoria Gateway in Victoria, you'll be near the beach, within a 15-minute drive of Save-On-Foods Memorial Centre and Royal BC Museum. .This hotel is 9.2 mi (14.8 km) from Victoria Harbour and 9.5 mi (15.2 km) from Victoria Clipper Ferry Terminal.

What's nearby

  • Goldstream Provincial Park - 5 min drive - 5.2 km
  • Royal Roads University - 5 min drive - 3.2 km
  • Hatley Castle - 6 min drive - 4.1 km
  • Victoria Harbour - 17 min drive - 17.1 km
  • Victoria Clipper Ferry Terminal - 18 min drive - 17.4 km

Getting around

  • Victoria Intl. Airport (YYJ) - 33 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Tim Hortons - ‬8 min walk
  • ‪Rhino Coffee House - ‬3 min drive
  • ‪Boston Pizza - ‬3 min drive

About this property

Four Points by Sheraton Victoria Gateway

Suburban hotel with bars and a 24-hour health club
Four Points by Sheraton Victoria Gateway offers 117 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature premium bedding. 55-inch LED televisions come with cable channels and pay movies.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 117 air-conditioned rooms featuring LED televisions. Your pillowtop bed comes with premium bedding. Cable television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including a 24-hour health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy a satisfying meal at Metropolitan Grill & Bar serving guests of Four Points by Sheraton Victoria Gateway. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Victoria? This hotel has 54896 square feet (5100 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Metropolitan Grill & Bar - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Patio - Overlooking the garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 15 to 30 for adults and CAD 12 to 15 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Metropolitan Grill & Bar
  • Patio

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 54,896 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of CAD 35 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 15 to 30 for adults, and CAD 12 to 15 for children
  • Pet fee: CAD 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Sheraton Victoria Gateway Hotel
Four Points Sheraton Gateway Hotel
Four Points Sheraton Gateway Hotel Victoria
Four Points Sheraton Victoria Gateway
Four Points Victoria
Sheraton Gateway Victoria
Sheraton Victoria Gateway
Victoria Four Points Sheraton
Victoria Gateway
Victoria Sheraton
Four Points Victoria Gateway
Victoria Sheraton
Victoria Four Points
Four Points By Sheraton Victoria Gateway Hotel Victoria
4 Points By Sheraton Victoria Gateway
Four Points by Sheraton Victoria Gateway Hotel
Four Points by Sheraton Victoria Gateway Victoria
Four Points by Sheraton Victoria Gateway Hotel Victoria

Four Points by Sheraton Victoria Gateway Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1011 reviews
Rating 8 - Good. 271 out of 1011 reviews
Rating 6 - Okay. 79 out of 1011 reviews
Rating 4 - Poor. 37 out of 1011 reviews
Rating 2 - Terrible. 56 out of 1011 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, staff were nice. However, it is advertised as the Four Points in Victoria. It’s not in Victoria. It’s in Langford which is over 20 minutes from downtown, 40 minutes with traffic.
Stayed 1 night in Jun 2025

10/10 Excellent

heidi

Stayed 1 night in Jun 2025

2/10 Terrible

Bryce

Disliked: Cleanliness, amenities, property conditions & facilities
I'm sure it's a wonderful property. But this has made me not want to use Expedia ever again. Due to a family emergency I needed to cancel this booking and try to get any sort of refund. The hotel was willing to refund but I was told Expedia had to give it. When they were contacted nothing. Will be fine a different platform to book stays with.
Stayed 4 nights in Jun 2025

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly close to Victoria General Hospital, next door to Costco. Quiet rooms. Coffee in room could be better..
Stayed 1 night in Jun 2025

10/10 Excellent

LAKHBIR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Jun 2025

8/10 Good

Tara

Stayed 2 nights in Jun 2025

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasn't included for the price you paid
Stayed 1 night in Jun 2025

8/10 Good

Ron

Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort

Not good but not bad

When we first arrived, the staff there were friendly, except for one, her name was Nikki, not the friendliness. Our room, the body shower gel fell off twice and almost cracked the glass door, so imagine if you were in there showering and how much that would hurt if it dropped on you while you were in there. Granted they did offer me another room but i wasn't going to pack all my things up, just to move and i had my brother and his wife next door. Than the hotel kepted saying that they didn't charge me for my stay but i was charged and had to call my credit card to get it disputed. I've already paid the full amount on hotel.com. So i was charged twice and none of the staff could figure it out.
Stayed 2 nights in May 2025

10/10 Excellent

Marie Ashley

Stayed 2 nights in Jun 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i booked in, they sent me to a room I did not book, then lied about it, hoping I wouldn't say anything. They knew the room I booked was not available, but didn't call, email or txt me. They just lied about it. I did not stay. Found accommodations elsewhere. Never going to another four seasons facility. Expedia should not be happy with the way they dealt with this either.
Stayed 1 night in May 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
Stayed 2 nights in May 2025

10/10 Excellent

Kellie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the event we were attending, nice restaurant within walking distance The bed is hard and pillows are soft, did not make for a good sleep. Harder pillows would have helped in our situation
Stayed 1 night in May 2025

10/10 Excellent

Dona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Kind staff this skis a 5 star.
Stayed 1 night in May 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for all the time that was there My only complaint is there’s no midday food there’s breakfast and then you have to wait till five I had the 15 minute walk down to the pub other than that it was a great Stay !
Stayed 2 nights in May 2025

10/10 Excellent

Wheat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice stay!
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with family
Didn’t enjoy stay . They didn’t have body wash liquid filled up . Called but no one picked up . Called next day and then some one came . Asked front desk if we can checkout late by 1 hour. But they couldn’t accommodate.
Stayed 1 night in May 2025

8/10 Good

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub and sauna were great
Stayed 2 nights in May 2025

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Daryl

Stayed 1 night in May 2025

4/10 Poor

Sonny

Travelled with partner
Liked: Staff & service, property conditions & facilities
The rooms were not great for the price. No robes, only 3 towels, 2 coffee 2 sugar and only 2 cream, and i booked a room with a tub and then realized there was only a stand up shower. Maintenance had to come 3 times to fix the heat on the wall, kept getting disturbed, the room was freezing when we got there. Tv not very good, only a few channels. All they offered for the inconvenience was a free breakfast (25$) for the price per night, i do not recommend.
Stayed 1 night in May 2025

10/10 Excellent

Chris

Stayed 1 night in May 2025