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Nice little hotel, great breakfast, cozy atmosphere, clean, bed a little hard for me but the other 5 family members did not share this concer. Good location. Would definitely come back.

Town - lovely, hotel - lovely, room - lovely. General communication - poor. On arrival, there was confusion as to whether we had booked breakfast (even though "free breakfast" is shown on Expedia website.) I deferred to the hotel and agreed that maybe we hadn't since no specific mention on my booking. Well, we had a welcome drink confirmed anyway. No, apparently they don't do this anymore. Nothing offered in return, just hard luck. Later that evening my husband went to turn on the kettle that the hotel had provided in our room and immediately all the electricity went off. He went to inform the hotel and was made to feel that it had to be his fault that this had happened. Three times he told them that he had merely turned on their kettle, nothing else, but each time was questioned further - could it have been something else he did? The next morning we went out for breakfast in a nearby cafe. On checking out we were asked if we had eaten breakfast at the hotel. I confirmed that we had gone elsewhere because we understood that it wasn't included. I was told that the hotel had realised the night before that it was indeed included - it would have been helpful if we had been told at that time. We were offered the chance to have it, but by then it was too late. We were also offered the chance to take some food away with us, but, again, we had to rush and were only able to take 2 croissants. This was, at least, appreciated. Lovely place, but poor customer service.

The staff was very friendly and accommodating. The room was quiet with lovely windows. The location was great in Banska Bistrica in walking distance to the town square and quick access to the highway. The breakfast was also very good with many options.

Location is usually a priority in choosing a hotel: Close to transportation, attractions, restaurants and shops. Glacia Neuva isn’t located close to anything. Two hours from Bratislava or from Kosice, this hotel is a destination. (if you have more money than time, the hotel has a helipad.) The blue edifice with a commanding views in all directions, retains the majesty of its origins as a 600 year old castle, Elegant and rich in history, this hotel is more than worth the journey.

Good breakfast with champagne

Bathroom was a bit oudated and you could not buy basic toilleteries from reception.