While the 'Caboose' is very cool, clean, and fun, it requires you to carry everything up about 12 steps from your car to the level of the tracks. Then another moderate incline to the Caboose, then a couple more steps. I inquired beforehand about any steps, and was told there were only a couple of steps! I was told that if we required help with the bags, to let her know. When I did, there was no response.