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The Old Custom House

4.0 star property

Photo gallery for The Old Custom House

Interior entrance
View from room
Property entrance
Terrace/patio
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Bar
  • Housekeeping

Explore the area

View map
South Quay, Padstow, England, PL28 8BL
  • Place, Padstow Harbour
    ‪2 min walk‬
  • Place, Padstow Museum
    ‪2 min walk‬
  • Place, Cornwall Area of Outstanding Natural Beauty
    ‪2 min walk‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪24 min drive‬

Room options

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

8.8 out of 10
Excellent
(16 reviews)
  • Sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Comfort Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Comfort Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Padstow

When you stay at The Old Custom House in Padstow, you'll be by the sea, just steps from Padstow Harbour and Padstow Museum. .This inn is 19.5 mi (31.4 km) from Fistral Beach and 0.1 mi (0.2 km) from Cornwall Area of Outstanding Natural Beauty.
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 2 min walk - 0.2 km
  • Padstow Museum - 2 min walk - 0.2 km
  • Cornwall Area of Outstanding Natural Beauty - 2 min walk - 0.2 km
  • National Lobster Hatchery - 5 min walk - 0.4 km
  • Prideaux Place - 8 min walk - 0.7 km

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Old Custom House - ‬1 min drive
  • ‪The Mariners - ‬17 min walk
  • ‪Shipwrights Inn - ‬2 min walk
  • ‪Padstow Tasting Rooms - ‬2 min walk

About this property

The Old Custom House

The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 22 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a hair salon.
For lunch or dinner, stop by The Old Custom House, a restaurant that specializes in seafood. You can also grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
The front desk is staffed during limited hours.
The Old Custom House - This restaurant specializes in seafood and serves lunch and dinner. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from October 31 2026 to April 25 2027 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)
During renovations, the inn will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 220 out of 382 reviews
Rating 8 - Good. 109 out of 382 reviews
Rating 6 - Okay. 34 out of 382 reviews
Rating 4 - Poor. 14 out of 382 reviews
Rating 2 - Terrible. 5 out of 382 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Stayed 1 night in Nov 2025

8/10 Good

joanna

Stayed 1 night in Nov 2025

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, amenities
The room was nice with a lovely view of the harbour but the bathroom is in need of a refurbishment. Although it was clean the wallpaper was coming off the wall, the plaster above the shower was flaking off and the shower tray was rusty. The staff were very friendly and always willing to help. My only gripe is when the bar staff pet peoples dog that they wash their hands before serving food and drinks. The bar area was very festive and the food was lovely. I do think the restaurant was also in need of a facelift. The hotel is in an excellent position right on the harbour and there is payable parking directly opposite. I did read that the hotel is due for refurbishment in 2026 and if this is the case I would definitely chose to stay her again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.
Stayed 1 night in Nov 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities
Staff and room very good
Stayed 2 nights in Aug 2025

10/10 Excellent

Reuben

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!
Stayed 1 night in Nov 2025

10/10 Excellent

GARY NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Location perfect, staff very friendly and efficient, breakfast excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+
Stayed 2 nights in Oct 2025

6/10 Okay

Jennifer

Travelled with partner
Disliked: Property conditions & facilities
Good location but hotel is a bit tired
Stayed 2 nights in Sep 2025

2/10 Terrible

Hugh, Ramsey

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It was tired and very dirty mold in shower and in windows bird excrement all over windows, really disappointing not at all what was advertised feel like we really over paid for what was delivered the pictures are very different from reality.
Stayed 1 night in Sep 2025

10/10 Excellent

Milly

Stayed 2 nights in Sep 2025

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived really early but were allowed to check in hours before Everything about the customer service was excellent
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Amenities
Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only
Stayed 1 night in Aug 2025

10/10 Excellent

Tony, New Ash Green

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay in the heart of Padstow
Stayed 1 night in Aug 2025

10/10 Excellent

Kerrilee, Hervey Bay

Stayed 2 nights in Aug 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.
Stayed 1 night in Aug 2025

6/10 Okay

RICHARD

Liked: Staff & service
bed was sub par
Stayed 1 night in Aug 2025

10/10 Excellent

RICHARD

ok not updated great mattress not good
Stayed 1 night in Aug 2025

4/10 Poor

Steve

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jane

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo
Stayed 2 nights in Jun 2025

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.
Stayed 2 nights in Jun 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025