6/10 Okay
Jason
Business traveller
2 May 2025
Liked: Cleanliness, property conditions & facilities
Employee Needs More Customer Service Training
My stay was average. There was an employee working the overnight shift (didn't get his name, Black Male wearing a toboggan and face mask) that came to my room about 1:00am banging on my door. I was talking to my family back home and didn't realize I was talking too loudly, and my voice was carrying. I talk loudly because I have poor hearing due to my service in the US Army. Apparently, he knocked once, and I didn't hear the Knock. I heard his second knock and answered the door. He basically accused me of ignoring him and proceeded to berate me for talking to loud. I told him I apologize and that I didn't realize I was doing that. I said I will make an effort to pay attention and be quieter. He continued to berate me about being too loud and was just standing at my door staring at me like he wanted to continue to have an argument. I told him again I'm sorry and I stood there. He then said if he has to come back, he will throw me out of the hotel. Again, I said I was sorry, and I would make sure to talk lower. Again, he just stood there looking at me like he wanted to keep this going. I said have a good night and closed the door. You pay a lot of money to stay in these hotels you expect their level of customer service to be better. Had I been argumentative or disrespectful to him that would be a different issue. I told him I had a hearing disability, and he didn't seem to care. I continued to apologize and say I wouldn't do it again, but he just wanted to stay at my door.
Jason
Stayed 3 nights in Apr 2025
