8/10 Good
Lee
4 May 2025
Liked: Cleanliness, staff & service, room comfort
Whitby weekend
Lovely weekend in Whitby at the Royal Hotel. Excellent location overlooking the sea front and we had upgraded our room which offered the most amazing sea views and had recently been refurbished. However, i was disappointed to find out when we arrived that the whole hotel was under going refurbishment work which i wasnt informed of at the time of booking. It didnt really affect our stay but obviously the hotel isnt looking at its best astetically at the moment. We also had a couple of issues with our room which i was disappointed with given how much we paid for the room. I mentioned that the room had been refurbished recently and the bathroom was bramd new and beautiful. However, on both mornings of our stay there was a foul smell of drains in the bathroom which suggested an issue with the plumbing. We also had an issue with the electrics on the motning of our second day where we found none of the sockets to be working. Turns out the coffee machine had blown the fuse. Lastly, there was quite a draft blowing theough the large windows in the room but i appreciate that the building is listed and maybe this is why they are not double glazed. One thing we did enjoy was the food at breakfast however, even though we pre booked a table, there was no cutlery or mugs set out and we were told to just take them from other tables in the restaurant. No coffee / tea machine either so there was often a queue waiting for coffee as the percolator needed replensishing regularly.
Lee
Stayed 2 nights in May 2025