6/10 Okay
Santoya
Travelled with family, Business traveller
2 May 2025
Disliked: Cleanliness
So when I first got to this property it was kind of a turn off because no one could find the front desk clerk. I even went to my car because I got tired of waiting and called a couple times so finally about 10 to 15 minutes later someone showed up at the front desk and I was able to check in. Was there a basketball tournament and since it ended late I didn’t find out until after midnight that we had clean and bedding had hair all over it so we had to switch rooms in the middle of the night which was a huge inconvenience and then I couldn’t go to sleep after that. I will say that the hotel staff was very kind and accommodating about it. They also showed great service recovery and reached out to me on their own apologizing for the issue and asked what I wanted them to do. I requested to be comped for the first night which they obliged, so I’m extremely appreciative for the great customer service, follow up, and follow through!
Santoya
Stayed 2 nights in Apr 2025