I booked a room with a king bed. At no point during the booking process was I informed that two beds might be assigned instead. I have a photo of my confirmation showing the room type and image provided at the time of booking.
Upon arrival, a hotel employee escorted me to the room. When I opened the door, I immediately noted that the room did not have a king bed. I stated that I had paid for a king bed, and the employee informed me that none were available that night but advised me to check with the front desk the following day to be moved.
I messaged the hotel, and the manager called me back within approximately 10 minutes. She confirmed receipt of my message but stated that there were no king beds available. I explained that a staff member had told me I could move rooms once availability opened. She then stated that there was absolutely no availability for the duration of my stay and said the employee was incorrect.
I reiterated that I had paid for a king bed and requested some form of compensation, as my partner is tall and a king bed is important for our comfort. The manager responded that the length of the bed would not matter and that my partner would not fit regardless. I explained that he is able to sleep diagonally in a king bed, which works for us.
The manager then stated, and I quote, “If you want to move rooms, you need to move hotels. Feel free to leave.” I expressed my dissatisfaction with not receiving the room I paid for and informed her that I would be le