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Holiday Inn Express & Suites Wilmington West - Medical Park by IHG

2.5 star property

Photo gallery for Holiday Inn Express & Suites Wilmington West - Medical Park by IHG

Exterior
Point of interest
Free daily buffet breakfast
Exterior
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
839 Medical Center Drive, Wilmington, NC, 28401
  • Place, Legion Stadium
    ‪18 min walk‬
  • Place, Novant Health New Hanover Regional Medical Center
    ‪19 min walk‬
  • Place, Port of Wilmington
    ‪2 min drive‬
  • Airport, Wilmington, NC (ILM-Wilmington Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(59 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(54 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds

7.4 out of 10
Good
(22 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed (Extra Floor Space)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communications)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About the area

Wilmington

Located in Wilmington, Holiday Inn Express & Suites Wilmington West - Medical Park by IHG is within a 10-minute drive of Cape Fear Community College and Battleship North Carolina. .This hotel is 3.9 mi (6.4 km) from Wilmington Convention Center and 5.1 mi (8.2 km) from University of North Carolina at Wilmington.

What's nearby

  • Western Corridor Southside Park - 15 min walk - 1.3 km
  • Legion Stadium - 18 min walk - 1.5 km
  • Novant Health New Hanover Regional Medical Center - 19 min walk - 1.6 km
  • Port of Wilmington - 2 min drive - 2.6 km
  • University of North Carolina at Wilmington - 8 min drive - 7.9 km

Getting around

  • Wilmington Intl. Airport (ILM) - 19 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Circle K - ‬19 min walk
  • ‪Burger King - ‬3 min drive
  • ‪Winnie's Tavern - ‬3 min drive
  • ‪Starbucks - ‬4 min drive

About this property

Holiday Inn Express & Suites Wilmington West - Medical Park by IHG

Holiday Inn Express & Suites Wilmington West - Medical Park by IHG offers 109 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers.

This Wilmington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 109 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a communal living room.
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Wilmington? This hotel has 300 square feet (28 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:00 AM and 9:30 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 300 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2019
  • Communal living room
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Wilmington West Medical Park Hotel
Holiday Inn Express Suites Wilmington West Medical Park
Holiday Inn Express Suites Wilmington West Medical Park by IHG
Holiday Inn Express Medical Park Hotel
Holiday Inn Express Wilmington West Medical Park
Holiday Inn Express Medical Park
Holiday Inn Express Wilmington West Medical Park Hotel
Holiday Inn Express Medical Park Hotel
Holiday Inn Express Wilmington West Medical Park
Holiday Inn Express Suites Wilmington West Medical Park
Holiday Inn Express Medical Park
Holiday Express Medical Park

Holiday Inn Express & Suites Wilmington West - Medical Park by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 630 out of 1004 reviews
Rating 8 - Good. 189 out of 1004 reviews
Rating 6 - Okay. 79 out of 1004 reviews
Rating 4 - Poor. 42 out of 1004 reviews
Rating 2 - Terrible. 64 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Connie

Liked: Cleanliness, staff & service
Disliked: Amenities
The room had a few issues - I told them at checkout as i can't take time to be there to let them in. The faucet plug wouldn't open, the Keurig didn't work and the refridgerator wasn't working!!! It was very noisey one night. Tuesday was fine, but Wednesday, there was a loud guest till 11pm, then trains and whistles were blowing for 3-4 hours, then the hospital sirens, then the garbage guys - super loud. Anyway, did not sleep well the second night. I would not stay again.
Stayed 2 nights in Feb 2026

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Room was clean. Front desk staff was very friendly.
Stayed 1 night in Feb 2026

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was wonderful.
Stayed 1 night in Jan 2026

10/10 Excellent

winnie

Liked: Cleanliness, amenities, property conditions & facilities
Room was perfect for me I was safe there. Food for breakfast delicious.
Stayed 3 nights in Feb 2026

8/10 Good

Michelle A

Liked: Cleanliness, staff & service, amenities
Room was very clean.
Stayed 1 night in Feb 2026

2/10 Terrible

Ranjit, Elmhurst

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Paid extra to stay here for 365days indoor pool but the pool environment was nasty. It seems like no one cleaned it for months or at least week. I hope they will look into this thing.
Stayed 1 night in Feb 2026

10/10 Excellent

Joanne

Stayed 1 night in Feb 2026

10/10 Excellent

Patricia

Stayed 2 nights in Feb 2026

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, relaxed atmosphere. Nice breakfast. Courteous, friendly staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Adam

Liked: Cleanliness, property conditions & facilities
Room was immaculate!!
Stayed 1 night in Feb 2026

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! Always helpful and willing to accommodate even with the winter storm that blew through!! My son and I stayed and we had a big breakfast every morning enjoying the variety! Everyone was so nice and always had a smile on their face. Would definitely stay again!
Stayed 3 nights in Jan 2026

8/10 Good

Danielle

Stayed 1 night in Jan 2026

6/10 Okay

Michelle

Disliked: Amenities
Staff was rude , rooms had food crumbs around edges of stuff . Black film on bottom of shower and inside if toilet
Stayed 1 night in Nov 2025

10/10 Excellent

Ronard

Stayed 1 night in Jan 2026

2/10 Terrible

Casey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
This is the most disappointing stay. Aside from the kind woman at reception everything was awful including the management response to issues. Someone had just been smoking INSIDE the hallway - it was smelling like cigarette smoke - fresh. We got into the room and it was disgusting - totally dirty - sheets smelled like oil, etc. I was traveling with my young daughter and after seeing the other individuals outside the hotel we no longer felt safe to leave the room. Shortly into the stay the room next to us (the hotel is so poorly built you can hear everything) was doing ...something inappropriate for little ears yet we heard everything - completey inappropritely. As a young mother I spent most of the night in tears scared for my safety. We were traveling to visit an ill family member and immediately left the next morning. Tried contacting th e hotel who refuse to do a refund because we didn't notify them soon enough - notify them of the disgusting and unsafe conditions they can't do anything about? Notify them that I'm terrified to leave my room and had to pay for another hotel elsewhere to get out of there as soon as possible. DO not stay here - not only for the poor conditions but for the terrible customer service. The hotel stated there is nothing they can do - do not stay there and stay somewhere nicer/safer.
Stayed 2 nights in Jan 2026

8/10 Good

Diego

Liked: Cleanliness
Stayed 1 night in Jan 2026

6/10 Okay

Tiffany

Disliked: Cleanliness, property conditions & facilities
The staff was good. Our room was worn and old. Pretty beat up. The milk we grabbed at breakfast was sour. Could have been better will not stay again.
Stayed 1 night in Dec 2025

8/10 Good

patricia

Stayed 1 night in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
…
Stayed 1 night in Dec 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Dec 2025

10/10 Excellent

Fatima Paola

Stayed 2 nights in Dec 2025

10/10 Excellent

Vangela

Stayed 2 nights in Dec 2025

10/10 Excellent

Judy, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Judy, Concord

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, assorted fresh fruits and food. Coffee/tea 44/7. The hotel has a large parking lot, we had no problem parking. The staff is welcoming and friendly. Tosha and Melissa remembered and addressed me by name. The room was clean and housekeeping also met expectations. Overall, I will recommend this hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

susan

Stayed 1 night in Dec 2025