4/10 Poor
KELLY B.
28 May 2025
Disliked: Cleanliness
Unit Needs Maintenance
This was by far my worst experience with VRBO ever!My main complaint was the Unit was not clean or maintained.The living room Carpet was stained & filthy! The unit & furniture are beat up & it needs basic maintenance! Cupboard doors in kitchen fell off. Light bulbs were burnt out in kitchen & ensuite bathroom. Shower door handle was broken. Shower head leaked. Patio door wouldn’t close/couldn’t lock it. Roller blind over patio door would not roll up properly. Basic supplies were limited. There are No top sheets provided with the bedding which I find unsanitary since the quilts are not laundered each time. Only 2 small rolls of toilet paper were found under the sink for a 4 night booking for 3 adults & 2 kids. Bed in primary bedroom has broken slats so you roll down & get pinned to the sideboard. Sofa structure was broken on the L end of the sectional. Food & sunflower seeds found in between cushions. Bedding found in ottoman was dirty. Description of 2 bathrooms was misleading. It states walk thru shower when it should state SHARED shower or 1.5 bathrooms because both bathrooms are connected & use the one shower. Although Carly was prompt with responses I found her tone quite rude. Every answer was “the cleaners never told me” or no other guests complained! She just dismissed our issues & was argumentative. So in the end I stopped corresponding & on Sunday morning I had to go out & purchase my own toilet paper. This is Unacceptable customer service!




KELLY B.
Stayed 4 nights in May 2025