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Best Western Plus Hanes Mall Hotel

2.5 star property

Photo gallery for Best Western Plus Hanes Mall Hotel

Exterior
Business centre
Standard Room, 1 King Bed, Non Smoking, Jetted Tub
Outdoor pool
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

View map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪3 min walk‬
  • Place, Novant Health Forsyth Medical Center
    ‪9 min walk‬
  • Place, Wake Forest University Baptist Medical Center
    ‪4 min drive‬
  • Airport, Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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Lobby

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
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The price is NZ$147
includes taxes & fees
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Best Western Plus University Inn

About the area

Winston-Salem

With a stay at Best Western Plus Hanes Mall Hotel in Winston-Salem, you'll be a 1-minute drive from Hanes Mall and 10 minutes from Wake Forest University. .This hotel is 0.6 mi (1 km) from Novant Health Medical Park Hospital and 0.7 mi (1.1 km) from Novant Health Forsyth Medical Center.

What's nearby

  • Hanes Mall - 3 min walk - 0.3 km
  • Novant Health Forsyth Medical Center - 9 min walk - 0.8 km
  • Wake Forest University Baptist Medical Center - 4 min drive - 4.7 km
  • Benton Convention Center - 7 min drive - 7.1 km
  • Wake Forest University - 11 min drive - 9.3 km

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 31 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Texas Roadhouse - ‬10 min walk
  • ‪Golden Corral - ‬11 min walk
  • ‪Chipotle Mexican Grill - ‬9 min walk
  • ‪The Cookie House - ‬9 min walk

About this property

Best Western Plus Hanes Mall Hotel

Hotel with free breakfast, a short walk to Hanes Mall
Best Western Plus Hanes Mall Hotel offers 130 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 130 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a banquet hall, and a vending machine.
Grab a bite from the grocery/convenience store serving guests of Best Western Plus Hanes Mall Hotel. A complimentary full breakfast is included.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary full breakfast.

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Best Western Plus Hanes Mall Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 386 out of 1001 reviews
Rating 8 - Good. 285 out of 1001 reviews
Rating 6 - Okay. 146 out of 1001 reviews
Rating 4 - Poor. 90 out of 1001 reviews
Rating 2 - Terrible. 94 out of 1001 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Nice room
Stayed 1 night in Jun 2025

4/10 Poor

Jacqueline

Disliked: Cleanliness, staff & service, amenities
I spoke with the Manager Pam Gravely during checkout and informed her that the cleaning staff did not clean my room on Sunday, June 22, 2025. Although the sign clearing indicated my request to have the room cleaned, they did not. The Manager (Rick) on duty Sunday evening, stated the sign needed to be posted prior to 9:30 a.m. This policy was not posted and when asked where is it written, Rick replied, "that is just how it is done." Pam refuted Rick's statement. At approximately 10:20 a.m., while preparing for checkout, a cleaning staff member forced entry into the room while a family member was using the bathroom, after being asked to stop and return later.. When told she was in error, she explained she had to get the room cleaned. Manager Pam Gravely stated she would speak to her and then instructed me to provide her contact information to Expedia so I can be refunded for Saturday, June 21, 2025. Her contact information is P 336-893-7540. Pam Gravely stated she is at the hotel up until 1:00 p.m. week days and all day on the weekend's. She let me know she is documenting this concern and upon your contact, she will refund Expedia's credit card and Expedia in return will refund mine.
Stayed 3 nights in Jun 2025

6/10 Okay

Loretta

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable with professional staff.
Stayed 2 nights in May 2025

6/10 Okay

Said

Stayed 1 night in May 2025

10/10 Excellent

Fred

Liked: Cleanliness, amenities
Nothing to complain about, just a bit expensive for extended stays.
Stayed 27 nights in May 2025

6/10 Okay

Ann

Travelled with family and small children
Ty
Stayed 1 night in Jun 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly, room was clean and actually cleaned with new sheets and towels daily which was a nice touch! Bed was comfortable. Location was great!
Stayed 3 nights in Jun 2025

4/10 Poor

Danielle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Needs to be upgraded

The bath tub didn’t drain. The sink facet was broke. We found an old shoe in our room. There were roachs crawling in room and bathroom. We had a big hole in our wall. Room would only stay cool on like 63 degrees
Stayed 2 nights in Jun 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Stacey

Liked: Amenities, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not good.
Stayed 1 night in Jun 2025

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place needs some updating, deep cleaning, and pest control. My daughter and I woke up after our first night to a roach crawling on the wall above the beds. Judging from other reviews, this is a known issue for the property. I spoke to Rick at the front desk (who was very nice and apologetic) and he offered to move our room which I appreciate. I also spoke to the manager, Pam, who did not seem too concerned that they have a roach problem and was also not very friendly or offer any apology. The pool was also dirty with bugs and spiders. Parking close to the building is limited. Most spaces are up on a hill which is very inconvenient and a pain with luggage. Laundry room was dirty with dust and cob webs. I can’t speak for the breakfast because after having a roach in our room I was not eating the food prepared there.
Stayed 2 nights in Jun 2025

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, amenities
I rented 2 rooms for my family and asked for adjoining rooms, which we received. Upon arriving at the adjoining rooms, one room was just okay, but when we opened the connecting door, the door jamb was badly damaged as though someone had kicked it trying to break into the adjoining room and repairs had not been made. When inspecting the 2nd room, the bathtub had mold in it and so we had to change rooms to another room. I chose this hotel because it was cheaper than others in the area, but this was clearly a case of "you get what you paid for". If you want a hotel room, with no frills at all, then this is the place for you. Not even a soap dish in the bathroom to hold the bar of soap. The location is convenient to the Hanes Mall where they have dining options and convenient to the interstate. The hotel lobby was clean and well maintained, the free breakfast was okay, with the waffle maker out of order. I won't be staying here again and would only recommend this to folks that don't care much about where you and your family stay.
Stayed 2 nights in May 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Bedding needs an update. It’s horrible.

Fairly nice place to stay overnight and leave the next day. Super close to Wake Forest Baptist Hospital and even closer to the Hanes Mall. The bed pillows were terribly worn out and very uncomfortable. The mattress was horrible and in my opinion needs replacing. I am about 3 hours away so, when my daughter gets procedures done at the hospital early morning we drive up and stay the night before. We will NOT be staying at this hotel again.
Stayed 1 night in May 2025

2/10 Terrible

Carmella

Disliked: Cleanliness, property conditions & facilities, room comfort

Roaches!

This place has a roach problem. There was a dead roach in the toilet, and living ones in the bathroom. I brought the issue to the front desk. They advised me to email the GM. It’s been almost 24 hours and I have not received an email back.
Stayed 1 night in May 2025

8/10 Good

Natasha

Very convenient and comfortable stay.
Stayed 3 nights in May 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good as alway
Stayed 2 nights in May 2025

6/10 Okay

William

Stayed 1 night in May 2025

6/10 Okay

Ray

Disliked: Cleanliness, property conditions & facilities
The property needs a thorough cleaning and more English speaking help. The Indian front desk help barely spoke English. Then was upset because I asked for towels.
Stayed 1 night in May 2025

8/10 Good

Paul

Travelled with family
Stayed 5 nights in May 2025

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Shaneka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Michael

Travelled with family
Stayed 2 nights in May 2025