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Hotel Crystal Mountain

Photo gallery for Hotel Crystal Mountain

Front of property
Superior Room, Balcony, Mountain View
Front of property
Restaurant
Children’s play area – outdoor

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Parking available
  • 24/7 front desk
  • Laundry

Explore the area

View map
43-460 Wisla, ul. Bukowa 19a, Wisla, 43-460
  • Wisle Market Square
    ‪3 min drive‬
  • Wisla Ski Resort
    ‪11 min drive‬
  • Adam Malysza Ski Jumping Venue Wisla-Malinka
    ‪12 min drive‬

Room options

View all photos for Superior Room, Balcony, Mountain View

Superior Room, Balcony, Mountain View

Superior Room, Balcony, Mountain View

  • 45 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Classic Double Room, Balcony

Classic Double Room, Balcony

Classic Double Room, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

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About the area

Wisla

Located in Wisla, Hotel Crystal Mountain is in the mountains, within a 5-minute drive of Andrzej Podzorski Beskid Museum and Wisle Market Square. .This family-friendly hotel is 1.6 mi (2.5 km) from Amphitheater Stanislaw Hadyna and 1.6 mi (2.6 km) from Skolnity Lift.

What's nearby

  • Wisle Market Square - 3 min drive - 1.7 km
  • Nowa Ski Osada - 8 min drive - 5.2 km
  • Wisla Ski Resort - 11 min drive - 3.8 km
  • Adam Malysza Ski Jumping Venue Wisla-Malinka - 12 min drive - 7.9 km
  • Szczyrk Ski Resort - 30 min drive - 24.1 km

Getting around

  • Wisla Station - 8 min drive

Restaurants

  • ‪u Janeczki - ‬4 min drive
  • ‪Restauracja Crystal - ‬1 min walk
  • ‪cafe Bon bon - ‬3 min drive
  • ‪Browar wisła - ‬3 min drive
  • ‪u Janeczki - ‬6 min drive

About this property

Hotel Crystal Mountain

Family-friendly hotel with 2 restaurants and 3 indoor pools
Hotel Crystal Mountain offers 491 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. 50-inch flat-screen televisions come with digital channels.

Bathrooms include showers, slippers, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a waterslide and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Salon Dr Irena Eris Beauty Partner has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 491 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Digital television is provided for your entertainment. Private bathrooms with showers feature hair dryers and slippers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 indoor swimming pools, a waterslide, and a sauna. Additional features at this hotel include complimentary wireless internet access, ski storage, and wedding services.
Satisfy your appetite at one of the hotel's 2 restaurants. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Hotel Crystal Mountain has 2 restaurants on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (PLN 70 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • 3 indoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Sauna
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • Waterslide

Family friendly

  • 3 indoor pools
  • Baby bath
  • Changing table
  • Children's pool
  • Free children's club
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100 per pet, per night
Service animals are welcome, and are exempt from fees
Up to 55 lbs per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for PLN 250.0 per night
Cribs (infant beds) are available for PLN 50.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: PLN 3.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 50.0 per night
  • Rollaway bed fee: PLN 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 12 years old are not allowed in the spa

Hotel Crystal Mountain Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 5 out of 11 reviews
Rating 8 - Good. 3 out of 11 reviews
Rating 6 - Okay. 3 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prijemny hotel

Pekny moderny hotel ,vyborne sluzby usluzny personal ranajky sa nam zdali nedos slabee ziadny vyber kolacov iba croasant,
Stayed 1 night in Apr 2025

6/10 Okay

Katarzyna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you come here for a view, you will not get disappointed. Whoever designed this property, did an excellent job. If you come here for peace and quiet, don’t count on it. 5* experience it was not for sure in terms of staff, the only ones I would like to praise are the filipino waiting staff at the buffet services. I was refused a bottle of still water on the last day of our stay even though had 2 more hours till check out.. tried to explain I need to take meds but the receptionist Klaudia kept talking over me trying to say it’s a service they only provide in the afternoon when the housekeeping was attending the room in the morning the previous day .. I was lost for words and appalled by this nonsense.
Stayed 3 nights in Jan 2025

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Blazej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ewelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, super Frühstück, Zimmer sind sehr groß und der Ausblick ist wunderschön
Stayed 2 nights in Oct 2024