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Cozumel Palace - All-Inclusive

4.5 star property

Photo gallery for Cozumel Palace - All-Inclusive

3 outdoor pools, pool umbrellas
Property video
Couples treatment room(s), body treatments, aromatherapy
Poolside bar
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
  • Place, Punta Langosta Pier
    ‪16 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min drive‬
  • Place, Cozumel Museum
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪5 min drive‬

Room options

View all photos for Superior Ocean View Suite - Kids & Teens Free

Premium bedding, pillow-top beds, free minibar, in-room safe

Superior Ocean View Suite - Kids & Teens Free

9.2 out of 10
Wonderful
(91 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Presidential with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Presidential with Sea View

  • 168 sq m
  • Sea view
  • Sleeps 6

View all photos for Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 77 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Ocean View Suite - Book 4 nights, Get 2 Free nights in Punta Cana

Premium bedding, pillow-top beds, free minibar, in-room safe

Superior Ocean View Suite - Book 4 nights, Get 2 Free nights in Punta Cana

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Standard

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Standard

  • 54 sq m
  • Sleeps 4

View all photos for Suite Standard with Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Standard with Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4

View all photos for Suite Superior with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite Superior with Sea View

  • 53 sq m
  • Sea view
  • Sleeps 2

View all photos for Loft Deluxe with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Loft Deluxe with Sea View

  • 76 sq m
  • Sea view
  • Sleeps 6

View all photos for Superior Ocean Front Suite - Kids & Teens Free

Superior Ocean Front Suite - Kids & Teens Free

Superior Ocean Front Suite - Kids & Teens Free

9.2 out of 10
Wonderful
(17 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free

10.0 out of 10
Exceptional
(3 reviews)
  • 77 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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Exterior
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4.7 out of 5, Exceptional, 1,001 reviews
The price is NZ$810
includes taxes & fees
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About the area

Cozumel

With a stay at Cozumel Palace - All-Inclusive in Cozumel (Colonos Cuzamil), you'll be within a 15-minute drive of Punta Langosta Pier and Mr. Sancho's Beach Club. .This all-inclusive property is 16.3 mi (26.3 km) from Xcaret Eco Theme Park and 13.7 mi (22 km) from Ferry to Cozumel.

What's nearby

  • Dolphinaris - 5 min walk - 0.5 km
  • Punta Langosta Pier - 16 min walk - 1.4 km
  • San Miguel Church - 2 min drive - 2.5 km
  • Cozumel Maritime Terminal - 3 min drive - 2.8 km
  • Cozumel Museum - 3 min drive - 2.8 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪Taqueria El Establo - ‬12 min walk
  • ‪Restaurant Los Arcos - ‬1 min walk
  • ‪Palapas Bar - ‬6 min walk
  • ‪El Chef Ángel - ‬19 min walk

About this property

Cozumel Palace - All-Inclusive

All-inclusive property with 4 restaurants and 3 outdoor pools
Cozumel Palace - All-Inclusive offers 169 accommodations with indoor private hot tubs and iPod docking stations. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 40-inch LED televisions come with premium satellite channels. Espresso makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Treat yourself to a stay in one of the 169 guestrooms, featuring indoor private hot tubs and LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a health club. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Mexican cuisine at Bugambilias, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
Bugambilias - This theme restaurant specializes in Mexican cuisine and serves dinner only.
Flamingos - This restaurant specializes in international cuisine and serves dinner only. Open daily.
Gondola - This restaurant serves breakfast, lunch, and dinner. Open daily.
Momo - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bugambilias
  • Flamingos
  • Gondola
  • Momo

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Renovated entire property - March 2025
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 61 per person (roundtrip)
  • Airport shuttle fee per child: USD 61 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 001-007-000955/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Reviews

Cozumel Palace - All-Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 717 out of 1001 reviews
Rating 8 - Good. 172 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

Reviews

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 7 nights in Jul 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was absolutely amazing! From the welcome refresher drink at check-in to making us feel like family the moment we arrived, everything exceeded our expectations. The staff were incredibly friendly and attentive to every request. The resort itself was spotless and beautifully maintained. We loved the snorkeling and paddleboarding options—snorkeling right off the dock, we saw incredible fish! Highly recommend this resort to anyone looking for a relaxing and memorable getaway.
Stayed 4 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Expedia benefits where limited to the spa and golf, neither of which we where interested in
Stayed 7 nights in Jul 2025

10/10 Excellent

Cain Edward

Liked: Cleanliness, amenities, property conditions & facilities
Was the best that we ever went to service was excellent people were very nice and remembered our name
Stayed 3 nights in Jul 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Michelle Lynn

Stayed 4 nights in Jul 2025

10/10 Excellent

Culley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Alan Duane

Stayed 5 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

James

Stayed 3 nights in Jun 2025

10/10 Excellent

GINA J

Travelled with family
Liked: Cleanliness, staff & service
Great resort to relax. Food is above average compared to other resorts. Not a lot to do besides eat, drink and hang by the pool. Not a lot of socializing. Skip out on Momo, the Japanese restaurant, the rest were great.
Stayed 5 nights in Jun 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fun place to vacation. Very clean hotel. Staff was wonderful and very helpful. Wood stay again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing, clean and beautiful property
Stayed 5 nights in May 2025

8/10 Good

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very hospitable and had good safety.
Stayed 4 nights in May 2025

10/10 Excellent

Jayme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent dining options and amazing staff. We had such a great time. 10/10 recommend.
Stayed 7 nights in May 2025

10/10 Excellent

Stephen Glenn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food service a 10. Room upgrade and free credits BS… Room view was AC unit. Spa credit was good for 1 Message then taxed in cash. Resort credit good for hats 😂. And then taxed.
Stayed 8 nights in May 2025

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort truly is all inclusive. My husband and I were able to snorkel every day of our stay! The staff are so friendly and helpful.
Stayed 4 nights in May 2025

10/10 Excellent

Micky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

John, Bay Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at 5 all-inclusive hotels within the last year. Given that, this is by far the best! Wonderful food, amazing location and the best hotel staff EVER!!
Stayed 8 nights in Apr 2025

10/10 Excellent

Steven, Colorado Sprinsg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

4/10 Poor

Karina

Liked: Cleanliness, property conditions & facilities
Cozumel Palace is visually nice. The staff (up front) are all trying to get over on people. Once you walk in they greet you, hand you a drink and carnation then as soon as you get to check in they tell you about how you are in a category and that you can upgrade for only $95 (they fail to say a night). We got into our room (that was booked online a month in advance) and it’s the very first room on the ground floor. The room didn’t look very clean and it just so happened to be a handy capable room. This would have been great if we needed it but that was not the case. When we went to the front to ask for a different room, they were very rude and said they had nothing for us. We were not happy and let them know we did not want to stay in that room. All of a sudden they had something, but wanted us to pay an additional $380 to move up.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. Everything you could imagine right there at your fingertips. The staff was as so nice all the time, all the time. They seemed to truly enjoy their jobs. Such a wonderful experience.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jean Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about how wonderful this resort was ! The staff was the shining stars from the moment we got there we were catered to from the room cleaners to pool concierge to waiters and waitresses . Place was not a big party place but was great with evening entertainment. All restaurants were great and swimming in front of place was crystal clear . We never left resort . It was the most relaxing vacation we’ve had in a while . We have been to Cozumel now, five times and it was by far our favorite! Aminda was our cleaner she was outstanding and Evan and Victoria in Italian restaurant were great . Giant pepper grinder was hilarious I thought I was being pranked!
Stayed 5 nights in Apr 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay of 3 days here and wish it had been longer. We loved everything about this hotel. Beautiful interiors, excellent food, drinks and staff. Our teenage son did his first dive lesson and his instructor was amazing, warm, kind and educational. He felt happy and safe. We would stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephanie

Stayed 4 nights in Apr 2025