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Barceló Maya Palace - All Inclusive

4.5 star property

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, pool loungers
Private beach, white sand, beach towels, scuba diving
Free minibar, in-room safe, desk, blackout curtains
Gazebo
3 outdoor pools, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Azul
    ‪3 min drive‬
  • Place, Puerto Aventuras Marina
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

8.4 out of 10
Very good
(251 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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About the area

Xpu-Ha

When you stay at Barceló Maya Palace - All Inclusive in Xpu-Ha, you'll be by the ocean, within a 15-minute drive of Puerto Aventuras Marina and Akumal Beach. .This all-inclusive property is 11.2 mi (18 km) from Ferry to Cozumel and 11.5 mi (18.5 km) from Xcaret Eco Theme Park.

What's nearby

  • Caleta Chac-hal-al - 10 min walk - 0.8 km
  • Ecopark Kantun Chi - 13 min walk - 1.1 km
  • Cenote Cristalino - 14 min walk - 1.2 km
  • Cenote Azul - 3 min drive - 1.8 km
  • Puerto Aventuras Marina - 5 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Strikers Sports Bar - ‬10 min walk
  • ‪Capri - ‬5 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk

About this property

Barceló Maya Palace - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 756 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Mirador, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Xpu-Ha? This property has 2347 square feet (218 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.38 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in Specialty restaurants.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1378 out of 2131 reviews
Rating 8 - Good. 468 out of 2131 reviews
Rating 6 - Okay. 161 out of 2131 reviews
Rating 4 - Poor. 62 out of 2131 reviews
Rating 2 - Terrible. 62 out of 2131 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

William Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled as a single and got Palace Premium pool view suite. I got there before check in and it was raining. I had no where to go and was travel tired. Other than that the trip was great. No problems booking a la carte for a single. Staff English is hit and miss. Great booze at the adults only pool… I rented a cabana to stay in the shade… worth the $23 imho. Bed was great, room was cool and comfy. The pool is starting to show its age but it’s still good overall.
Room
View from balcony
Rib eye is the way to go at the steak house
Stayed 8 nights in Oct 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were great. The activies staff really made for fun times by the pool. My kids really connected with Antonio and Jonatan, and the staff remembered the kids which was great. The evening shows were fun and enjoyable. The room was huge we booked a Junior Suite and there was a ton of space. The downside was the cleaning a bit the fridge was not re stocked and the cleaning stuff was sprayed all over our stuff.
Stayed 7 nights in Oct 2025

10/10 Excellent

Gina

Stayed 9 nights in Oct 2025

10/10 Excellent

Liliya

Stayed 9 nights in Oct 2025

10/10 Excellent

geidy mon

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, great resort for family’s with small kids .
Stayed 3 nights in Oct 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family stayed seven days at the Mia Palace.We had a wonderful time. Everything was clean, well stocked, and the pools were great for the kids.
Stayed 7 nights in Oct 2025

4/10 Poor

Ivan Ivanovich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2025

8/10 Good

Svetlana, Toronto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
In overall, this resort is a nice, highly recommended place to visit! But unfortunately, we had some issues. First, initially we didn't get the room, which we were asking for, placing the request during the booking. We requested the 2 double beds room (for 2 adults and 1 kid), on 2nd or 3rd floor. They prepared for us the room at 1st floor with 1 king size bed! So, we had to spend our time solving this problem. Unfortunately, looks like the staff don't pay attention to the customer's special requests. Second, we couldn’t enjoy French restaurant atmosphere, because we were not allowed to get in with 3 y. o. kid after 8 PM, but nobody let us know during the restaurant booking! We couldn’t rebook this restaurant, because it was our last evening in the resort. So, they placed us in Caribe restaurant, bringing food from French restaurant. It was kind of solution, but we are not happy with that. But again, in general, Barcelo Rivera Maya is a beautiful resort (any hotel in the resort). We will be back.
Stayed 7 nights in Oct 2025

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities
Excellent. Thank you.
Stayed 11 nights in Oct 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately our stay started from the very bad service from the Spidy Shuttle, they took 2 hours to get us to the hotel. It was not our first time here and we know it should be an hour or so but not 2 hours. They raised prices high enough to give better service. The hotel was very nice, good service, great stuff, room was clean and spacious.
Stayed 9 nights in Oct 2025

8/10 Good

Chelsey

Stayed 7 nights in Oct 2025

10/10 Excellent

Denise

Stayed 7 nights in Oct 2025

10/10 Excellent

aksana

Stayed 8 nights in Oct 2025

10/10 Excellent

Sergey

Liked: Cleanliness, property conditions & facilities
Great place to spend your vacation with family or friends The territory is pretty large to explore by walking on the beach or just relaxing The activities during the day & night time to chose as well The room we stay in was clean & pretty large We like it over all & plan to get there once again
Stayed 9 nights in Oct 2025

8/10 Good

Benyamin

Stayed 14 nights in Oct 2025

10/10 Excellent

Jazmine Elizabeth Anderson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time! The staff was super friendly and very helpful. It is a big resort so it took a couple days for us to know how to move around but once we knew it was super easy. Gracias por todo Barcelo ❤️
Stayed 7 nights in Oct 2025

10/10 Excellent

Myriam

Liked: Cleanliness, amenities, property conditions & facilities
So clean. Staff so kind. Food amazing. It’s really a 5stars.
Stayed 6 nights in Oct 2025

10/10 Excellent

Natalya Pavlovna

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great stay, awesome resort!
Stayed 7 nights in Oct 2025

10/10 Excellent

Boyd Anton Miguel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing service! the staff kept my room clean all day long when I’m away. all of the staff are nice and friendly! I would definitely comeback and book this place again
Stayed 3 nights in Oct 2025

10/10 Excellent

ARAZ

Stayed 6 nights in Oct 2025

10/10 Excellent

Ksenia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beach is amazing. Water is calm. A lot of fishes and turtles you can see if you are snorkeling. The beach is about a mile long. A lot of people mention poor food. It is not very elaborate in buffet and pretty repetitive, but still more variable than I cook at home:)) restaurants are good too. I am pretty sure it is possible to find hotels with better food and alcohol, but I am pretty sure you have to pay a different price. For the price we payed the place is amazing.
Stayed 7 nights in Oct 2025

10/10 Excellent

Tanya Lynn

Stayed 7 nights in Oct 2025

10/10 Excellent

Orysya

Stayed 8 nights in Oct 2025

8/10 Good

Iryna

Stayed 11 nights in Oct 2025

8/10 Good

Brad

Stayed 7 nights in Oct 2025