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Emerald Residence

3.0 star property

Photo gallery for Emerald Residence

Front of property
Basic Triple Room, Shared Bathroom
Front of property
Standard Double Room, Ensuite
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • Free WiFi

Explore the area

View map
5 Main St, York, England, YO10 4HJ
  • University of York
    ‪16 min walk‬
  • York Racecourse
    ‪19 min walk‬
  • Shambles
    ‪4 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪46 min drive‬

Room options

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

7.0 out of 10
Good
(2 reviews)
  • 238 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Single Room, Shared Bathroom

Basic Single Room, Shared Bathroom

Basic Single Room, Shared Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Quadruple Room, Ensuite

Deluxe Quadruple Room, Ensuite

Deluxe Quadruple Room, Ensuite

8.8 out of 10
Excellent
(3 reviews)
  • 271 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

8.8 out of 10
Excellent
(5 reviews)
  • 122 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Ensuite

Superior Twin Room, Ensuite

Superior Twin Room, Ensuite

10.0 out of 10
Exceptional
(2 reviews)
  • 198 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Triple Room, Shared Bathroom

Basic Triple Room, Shared Bathroom

Basic Triple Room, Shared Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 179 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Deluxe Triple Room, Ensuite

Deluxe Triple Room, Ensuite

Deluxe Triple Room, Ensuite

8.0 out of 10
Very good
(5 reviews)
  • 169 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite

Superior Suite, Ensuite

8.0 out of 10
Very good
(3 reviews)
  • 241 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds and 1 Double Bed

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About the area

York

With a stay at Emerald Residence, you'll be centrally located in York, within a 5-minute drive of University of York and Shambles. .This guesthouse is 2.3 mi (3.6 km) from York Minster and 2.4 mi (3.9 km) from York Racecourse.
View more Guest houses in YorkOpens in a new window

What's nearby

  • University of York - 16 min walk - 1.4 km
  • York Racecourse - 19 min walk - 1.7 km
  • York Barbican - 3 min drive - 2.0 km
  • Shambles - 4 min drive - 2.7 km
  • York Minster - 5 min drive - 3.6 km

Getting around

  • York (QQY-York Train Station) - 12 min drive
  • Leeds (LBA-Leeds Bradford) - 59 min drive

Restaurants

  • ‪The Old Liquor Store Restaurant & Bar - ‬6 min drive
  • ‪Roger Kirk Centre - ‬3 min drive
  • ‪Plough Inn - ‬6 min walk
  • ‪Cookies, University Of York - ‬6 min drive
  • ‪The Pig and Pastry - ‬4 min drive

About this property

Emerald Residence

Central guesthouse with free parking connected to a shopping center in York
Emerald Residence offers 11 accommodations with complimentary bottled water and hair dryers. 36-inch Smart televisions come with cable channels. Guests have access to shared bathrooms. Bathrooms include showers.

This York guesthouse provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 11 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.
This guesthouse offers designated smoking areas.
Take advantage of the guesthouse's room service (during limited hours).
Free self parking is available onsite.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Conveniences

  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
A virtual front desk provides assistance to guests

Access methods

Host will greet you, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Emerald Residence York
Emerald Residence Guesthouse
Emerald Residence Guesthouse York

Emerald Residence Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 51 out of 142 reviews
Rating 8 - Good. 41 out of 142 reviews
Rating 6 - Okay. 29 out of 142 reviews
Rating 4 - Poor. 7 out of 142 reviews
Rating 2 - Terrible. 14 out of 142 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Fine for the price
Stayed 1 night in Jun 2025

10/10 Excellent

GARETH

Liked: Cleanliness, amenities, property conditions & facilities
Very good stay for us as a family of three. Nothing really to complain about apart from other guest not returning the iron back for us to use
Stayed 1 night in Jun 2025

10/10 Excellent

Dony

Stayed 1 night in Mar 2025

8/10 Good

Denzel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great. Easy check in, ample parking, bus stop right across the street.
Stayed 1 night in May 2025

6/10 Okay

Stuart

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It took till a lot later in the day to receive the smart lock details despite several chases through the Hotels.com system. Upon arrival the building was noisy with people in the corridor. The room was very basic with very thin curtains. The TV was mounted really high with dangling cables. There is a lot of road noise and noise from other rooms carries including people in the corridors and slamming of the front door. The water bottles and biscuits were a nice touch. There were a lot of tatty finishes, especially in the bathroom with paint overlapping in odd places. Would not stay again, especially at this price, way too expensive for what you get.
Stayed 1 night in May 2025

6/10 Okay

Adon

Travelled with partner
Good location. Need a good renovation esp on the bedroom. Also the room and bldg lack of proper maintenance as cobweb could be seen everywhere. Bed is very comfortable and most impt, no bedbug. :).
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jo

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Comfy beds

Checkin required calling a mobile number which was awkward from our Australian mobile sim. Thankfully I had data so could find the UK area code to use to make the call. Due to traffic noise it was just a bit hard to hear the instructions. Once given the code for the room it was easy to manage. I would have preferred the instructions been emailed or SMS through. The room was upstairs and the beds were soft and comfortable which was wonderful. There was a small fridge. ( No freezer) The toilet hadn’t been cleaned behind the seat and a dark syrupy liquid had accumulated (not cleaning product) and the shower head was very mouldy. Being an older building noise reverberated from other guests using the property however this settled before midnight :) It was a nice walk through the park into town, and was close to Aldi.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Good stay. About 30 min walk into York centre. We walked down the river into York which was much nicer than down the main road but takes about extra 5 mins. Room had everything we needed for a 1 night stay. Comfy bed and pillow. Plus car park is handy. Check in system was smooth.
Stayed 1 night in May 2025

8/10 Good

Ian, Milton Keynes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Emerald Residence is a good option for a slightly cheaper stay in York, as it's a bus ride from the centre. Buses are regular (Route 7 to the Park & Ride or route 415 to Selby depart from different points in the city centre - route 7 is the one to use from the railway station, but there are no buses early on Sunday morning). My room was clean and spacious, and did not face the main road so there was no traffic noise. Initial entry requires two codes - one for the front door and one for the bedroom; these were given by phone, so if you don't have a UK mobile phone (or roaming) this could be a slight problem. Once inside there's a keycard to use for access so you don't need to remember the codes, One thing to note: alcohol is strictly forbidden to be consumed on the premises. The area is generally quiet; there's a small Coop store about 5 minutes' walk away that has long opening hours.
Stayed 1 night in Apr 2025

10/10 Excellent

Abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A late change of plans meant i needed a last minute room in york on a bank holiday Sunday. This was cheap and in reasonable walking distance to rhe centre, about 20 mins brisk walk. I had low expectations however was pleasantly surprised, room small but clean with a minu fridge, complimentary tea/coffee making facilities, complimentary bottle of water and even had a hairdryer in the room. For the price paid excellent value for a single night.
Stayed 1 night in Apr 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures that are used for single rooms at Emerald House don't do them justice. The room I had contained a mini-fridge, kettle, hairdryer, sink and enough encroutements for both cleaning and drinking and a small TV on an extendable arm, allowing for some background noise whilst chilling. Location wise I needed something close to both the city centre and also the university and this met both needs. There are bus stops on either side of the road quite nearby and these are great to get into town or the out of town shopping centre. The room was quiet (although some other guests tried their best to change that on the Saturday night) and I managed to sleep well both nights I stayed. The room was larger than shown in the pictures and even though it was road facing it nice and quiet. Dining wise there aren't any takeways/restaraunts in the immediate vicinity, but the city centre is a short bus ride away and I took that approach and enjoyed several relaxing walks back from the city centre, back to Emerald house. The host who met me was lovely and helpful, as was the phone support I got before arriving and during my stay. I would stay there again for sure.
Stayed 2 nights in Apr 2025

4/10 Poor

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Ketul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst property to be there They have beds which have wheels so its very much uncomfortable to sleep Broken beds given Worst place to stay Oy hand shower is there but that too does not work properly No staffs after 6-8pm You wnt receive help when needed Most of the furnitures are broken
Stayed 1 night in Apr 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Josephine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good clean comfortable room. Check in was a bit difficult as it is done over the phone and the guy was a bit stroppy. Apart from that room was pleasant, easy access and free parking was great.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mary Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

I don't care about some negative review in this place. All I need is a place to sleep with while spending my holiday in York. And this place is perfect. It has everything I need (towel, toiletries, refreshments). Very clean and tidy. Nice toilet and shower. Location, it is very near in bus stops that could take you in a few minutes to the city center. I enjoy my stay here as much as I enjoy traveling York. I just want a little suggestion to atleast have a microwave oven so we can buy ready to eat foods. Besides that.. everything is perfect.
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Cold all night. Radiators turn on minimum heating

Stayed 1 night in Jan 2025

6/10 Okay

Christine, Palen Creek

Travelled with family
Liked: Cleanliness
Room great.bit far to walk back into town.noisy as new years eve and other guests were very loud in hallways.
Stayed 1 night in Dec 2024

6/10 Okay

stuart

Travelled with family
Liked: Cleanliness
A bit out of the way, we dropped lucky with someone being onsite to let us in. Bit of a hike to get food and drink
Stayed 2 nights in Nov 2024

8/10 Good

Anne Marie

Liked: Staff & service
Quite comfortable and a very friendly welcome. Easy to take a bus into the city centre. Highly recommended!

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Great stay warm comfortable tea coffee available comfortable bed about 20 minutes walk to barbican long straight road not to bad
Stayed 2 nights in Nov 2024