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The property was unique and lovely. The staff were really helpful and explained everything clearly to us. The room itself was a traditional Japanese experience. We did pay for a private onsen for an hour but the only downside was that the bubbles didn't work in the jacuzzi but other than that it was great

The Japanese style room was phenomenal. The private onsen was wonderful and a great deal too. The staff was exceptionally helpful and friendly, and very energetic too. We have travelled overseas a lot over the last two decades, and this was probably the best hotel we’ve ever stayed at.

Thank you to the staff for creating a beautiful experience. The team was diligent, kind, and empathetic to our needs. Guest services provided excellent assistance with understanding Japanese etiquette and local traditions. Our host spoke English, as well as many other languages! We were so impressed with the effort everyone put in to make our stay and honeymoon special. We will never forget this trip. Arrived to Kinosaki by train, sent our luggage ahead, and it was waiting in our room upon entry. Guest services welcomed us and explained the customs and rules of the ryokan. We were taken to our room, where our host showed us how to dress in yukata, booked our meals for our stay, and answered all our questions. It was a lovely chat that left us with enthusiasm. Later on, our hosts came back with a gift to share their well wishes for our honeymoon. We were so touched by their hospitality. The room was stunning. The floors were very comfortable to sit on, and the view of the water garden left us feeling very relaxed. The treats inside the room were very yummy as well! We were also fully stocked with beverages, which were refilled daily. The onsens were truly magical, leaving us feeling rejuvenated. Breakfast was incredible! If we were to ever return to Kinosaki, we would happily stay at Onishiya Suishoen again.

Great staff. Very helpful. Small room

Brand new and modern. Bed was fantastic. Highly recommend

Very good