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Hotel Sarazena

3.0 star property

Photo gallery for Hotel Sarazena

Exterior
Exterior
Lobby
Single Room
Reception

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View map
Bahnhofplatz, 14, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪6 min walk‬
  • Airport, Sion (SIR)
    ‪82 min drive‬

Room options

View all photos for Twin Room

Twin Room

Twin Room

10.0 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

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About the area

Zermatt

With a stay at Hotel Sarazena in Zermatt, you'll be steps from Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa. .This hotel is 0.1 mi (0.1 km) from Zermatt Visitor Center and 3 mi (4.9 km) from Fuxstein Chapel.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Matterhorn Museum - 6 min walk - 0.6 km
  • Zermatt - Furi - 6 min walk - 0.6 km

Getting around

  • Zermatt Station - 1 min walk
  • Sion (SIR) - 105 min drive

Restaurants

  • ‪Walliserkanne - ‬4 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Le Petit Royal - ‬3 min walk
  • ‪Restaurant Derby - ‬3 min walk
  • ‪Golden India - ‬2 min walk

About this property

Hotel Sarazena

Hotel Sarazena offers 21 accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs. This Zermatt hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 21 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and ski storage.
A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.
The front desk is staffed during limited hours.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Ski storage

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Hotel Sarazena Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 57 out of 66 reviews
Rating 8 - Good. 7 out of 66 reviews
Rating 6 - Okay. 2 out of 66 reviews
Rating 4 - Poor. 0 out of 66 reviews
Rating 2 - Terrible. 0 out of 66 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ellie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing. Loved this hotel, great location and super clean
Stayed 3 nights in Dec 2025

10/10 Excellent

Sara

Stayed 1 night in Oct 2025

10/10 Excellent

Dayamee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the train station. Area walkable and safe. Rooms were clean and cozy and I even had a view of the Matterhorn from my balcony. Staff very friendly and helpful. Breakfast was excellent!
Stayed 1 night in Oct 2025

8/10 Good

Ding

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Sep 2025

10/10 Excellent

Herbert

Stayed 2 nights in Sep 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Only minor thing was that the room was next to a train station, and every half hour we heard the train come in. But it seemed to stop from midnight to 5am or so. Staff was great, room was nice, breakfast was good. Location right in town and easy access to the train.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dawn, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a full day of hiking, it was such a pleasure to return to our clean, spacious, and comfortable hotel room to relax. We especially enjoyed soaking in the bathtub and taking in the breathtaking view of the Matterhorn from the balcony. Each morning, the generous and delicious breakfast spread was the perfect way to fuel up for another day of adventure. Hotel Sarazena is also ideally located—right next to the train station and the Coop grocery store. We truly couldn’t have asked for a better stay in Zermatt. Merci!
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

We were warmly welcomed by Diana. The room was comfortable and spacious. It had a view of the Matterhorn! It is conveniently located next to the train station and other sights.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a short walk from the SBB train station. It is also next to the Gornergrat Railway station. Room are large and beds are comfortable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Qiang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Kam Ying

Stayed 3 nights in Jul 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Amenities
The staff were all amazing and went out of thier way to take great care of us. Loved our stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely receptionist, good sized room for a single
Stayed 2 nights in Jun 2025

10/10 Excellent

Jin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sarazena is very close to the Zermatt train station, so you don't have to drag your luggage across the whole town to get to your hotel. It is very close to Gornergrat Railway Station to get you up to the mountain. The staff was very friendly and helpful. The breakfast was very nice too. Even though it is very close to the two railway stations, the sound insulation is so good that we barely noticed the outside noises. Also, we have a Matterhorn view from our room. Wonderful stay at Zermatt.
Stayed 2 nights in Jun 2025

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel, Highly Recommended

We had a fantastic 3 day stay at this lovely hotel, rooms spacious and clean, big comfy bed, tasty breakfast, close to town and both railway stations. We were getting the 1st Glacier Express that morning, and they kindly did an early breakfast sitting. Would highly recommend
Stayed 3 nights in Jun 2025

10/10 Excellent

PK (PHIL)

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice staffs Clean and simple room - looks like just newly renovated. Great location Great balcony with a view (small) of the Matterhorn. I’m
Stayed 3 nights in Jun 2025

10/10 Excellent

Deborah

Stayed 2 nights in Jun 2025

10/10 Excellent

Deepa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very convenient to walk around, close to railway stations, restaurants and shopping Very cozy and clean rooms Amazing staff They need to provide better quality toiletries Breakfast was ok, the lady serving breakfast was a bit rude Otherwise we loved the place and location
Stayed 1 night in Jun 2025

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely small hotel very close to the railway station. Felt very safe in Zermatt. Hotel had luxurious bedding and a satisfying breakfast. Would certainly return if ever in Zermatt again.
Stayed 2 nights in Jun 2025

6/10 Okay

naseem

Stayed 1 night in Apr 2025

8/10 Good

Xiaohu

Stayed 2 nights in Mar 2025

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice the last day we left early they prepared breakfast sandwiches for us because we couldn’t make it normal breakfast time.
Stayed 5 nights in Feb 2025

10/10 Excellent

Amro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Breakfast was delicious and location was perfect. Highly recommend staying.
Stayed 6 nights in Feb 2025

6/10 Okay

Ethan

Stayed 5 nights in Feb 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and I loved that they had hard woods floor throughout. Right next to the train station and very convenient. Helpful staff.
Stayed 4 nights in Jan 2025