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SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

4.5 star property

Photo gallery for SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

Sauna, steam room, body treatments, hot stone massages, sports massages
Property preview
View Double Room | Mountain view
Sauna, steam room, body treatments, hot stone massages, sports massages
70-cm flat-screen TV with cable channels, TV, heated floors

Reviews

10 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View map
Bahnhofplatz 18, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪6 min walk‬
  • Place, Sunnegga Ski Resort
  • Airport, Sion (SIR)
    ‪84 min drive‬

Room options

View all photos for Junior Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse

Penthouse | View from room

Penthouse

  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for View Junior Suite

View Junior Suite | Mountain view

View Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The High

The High

The High

  • Sleeps 2
  • 1 King Bed

View all photos for Cottage

Cottage

Cottage

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Trundle Bed

View all photos for Friends & Family View Suite

Friends & Family View Suite | Mountain view

Friends & Family View Suite

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Friends & Family Ground Floor

Friends & Family Ground Floor

Friends & Family Ground Floor

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for View Double Room +

View Double Room +

View Double Room +

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite Ground Floor

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Luxury Suite Ground Floor

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Friends & Family Suite +

Friends & Family Suite +

Friends & Family Suite +

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for View Apartment

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

View Apartment

10.0 out of 10
Exceptional
(4 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for View Double Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

View Double Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Living area

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Double Room

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room +

Double Room +

Double Room +

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Ground Floor

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Double Room Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Zermatt

With a stay at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel in Zermatt (Zermatt City Centre), you'll be 7 minutes by foot from Matterhorn Museum. .This luxury hotel is 3.1 mi (5 km) from Sunnegga Ski Resort.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.4 km
  • Matterhorn Museum - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 16 min walk - 1.4 km

Getting around

  • Zermatt Gornergratbahn Station - 1 min walk
  • Sion (SIR) - 106 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Walliserkanne - ‬4 min walk
  • ‪Le Petit Royal - ‬2 min walk
  • ‪Golden India - ‬2 min walk
  • ‪Restaurant Derby - ‬2 min walk

About this property

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

Luxury hotel with a full-service spa and free breakfast
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel offers 4 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 70-cm flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, hair dryers, and children's robes.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Treat yourself to a stay in one of the 4 individually decorated guestrooms, featuring heated floors and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
At SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Indoor pool
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 70-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Heated floor
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [Schlosshotel my Lifestyle, Bahnhofplatz 18]
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Welcoming dogs only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 150.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

SchlossHouse
SCHLOSS Zermatt Active CBD Spa Hotel
SchlossHouse Zermatt – Wellbeing Rooms Suites
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Hotel
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Zermatt

Reviews

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Reviews

10

Exceptional

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 174 out of 181 reviews
Rating 8 - Good. 6 out of 181 reviews
Rating 6 - Okay. 1 out of 181 reviews
Rating 4 - Poor. 0 out of 181 reviews
Rating 2 - Terrible. 0 out of 181 reviews

Reviews

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spa, pool and service. Rooms are nice, but Zermatt does not do AC. They did provide a Dyson fan, but it was so loud that it was not usable. The outside air temp.is perfect so no AC needed.
Stayed 2 nights in Jun 2025

8/10 Good

Winnifred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights with a friend. The hotel is beautiful with lots of great amenities. Although there was no AC, I found the room comfortable with the Dyson fan provided and window open in the evening. Breakfast had a great selection. Always started the day fueled. the afternoon coffee, tea, cookies and cake were a very nice touch. The location is unbeatable - a very short walk to the trains and cable cars. Highly recommend and would stay here again. Friendly, helpful staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This spa is a real gem, conveniently located just a stone’s throw away from the train station that leads to the Gornergrat. From our room, we had an incredible view of the Matterhorn, a truly spectacular sight.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ashesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and staff
Stayed 1 night in Jun 2025

10/10 Excellent

AMIT

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, just next door to Zermatt and Gornergrat train stations and the city center
Stayed 1 night in Jun 2025

8/10 Good

Heidi

Stayed 2 nights in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo el personal es sumamente amable y el hotel está en perfecto estado . Además de la excelente ubicación
Stayed 2 nights in Jun 2025

10/10 Excellent

Low

Liked: Cleanliness, amenities, property conditions & facilities
The view at the restaurant was good if you know where to sit. Was lost when first arrived because I missed the entrance. Once you know the way it's really a short distance next to the train station. On and off you can hear guests slamming to close the door, which shouldn't be the case.
Stayed 2 nights in May 2025

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest hotel that we stayed during our Switzerland trip. Excellent facility and super courteous staff. While it lacked views of the Matterhorn, the two minute walk to the train station was very convenient. Definitely would recommend this hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel. We didn’t want to leave and we will for sure go back. We stayed in the cottage which is a few steps from the main building. This is so well equipped and decorated and so peaceful. It has two bedrooms and bathrooms, a full kitchen, a movie room, a family room, a private sauna and full laundry facilities. The staff is welcoming and helpful and the location couldn’t be better - just a few steps from the train stations. Breakfast and afternoon tea & cake are included and were delicious. Sophia at the bar makes great drinks and was really kind and helpful. Pool, gym, spa and game room were all excellent. Highly recommend!
Stayed 2 nights in May 2025

10/10 Excellent

Cinen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

John, Chardon

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it!

Amazing stay with spa including, would love to stay here forever
Stayed 1 night in May 2025

10/10 Excellent

YARIS

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
You must stay at this hotel. Really close to train station, plenty of shopping stores, and amazing vuews all around. Staff was super friendly and made you feel very welcomed. 10/10 I do recommend!!
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
From the lady that welcomed us and helped us get settled. To the very nice gentleman who worked with us to ship a package, this is by far the most professional Hotel we have stayed at on this 5 week holiday!
Stayed 1 night in May 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
First class property and service
Stayed 1 night in Feb 2025

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Schloss. The view from our balcony was stunning, it’s about a 2 minute walk from the train station and many stores/restaurants near by. Staff was very welcoming and professional. The hotel has great amenities and very clean.
Stayed 1 night in Apr 2025

10/10 Excellent

nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect area- food-stay was wondeful
Stayed 1 night in Apr 2025

10/10 Excellent

Robyn

Stayed 2 nights in Apr 2025

10/10 Excellent

Amir

Stayed 4 nights in Jan 2025

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying here, it’s really close to the station, has a great pool, gym and spa area and rooms are really comfortable
Stayed 1 night in Apr 2025

10/10 Excellent

Frederick

Stayed 3 nights in Mar 2025

10/10 Excellent

Manuel, Aventura

Liked: Cleanliness, staff & service, property conditions & facilities
I liked ot
Stayed 2 nights in Mar 2025

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Highly recommended.
Stayed 1 night in Apr 2025

10/10 Excellent

Matt and Juanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is super convenient to the train station(s), but it is either sound proof or the trains are quiet because we didn’t hear anything. The spa is great for relaxing. Staff were friendly and outgoing. Breakfast was great. We really enjoyed everything!
Stayed 2 nights in Mar 2025