2/10 Terrible
Ivone
Travelled with family, Travelled with partner
7 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel because when booking it stated, had breakfast and a pool and connecting rooms. When we get there, we’re told our style rooms cannot be connected, but they’re right next to each other. But they weren’t. They were across the hall on the same floor and that’s fine but update your website and communicate better with customers. The first morning we try to go get breakfast and we’re told we have to pay for breakfast! $14 for a bacon, egg and cheese sandwich is ridiculous. When I explained to the gentleman that we picked this hotel because it included breakfast, he told me to show him where it says that. Then proceeded with an attitude stating that because our rooms were discounted through Expedia, we don’t get breakfast. We went to check out the pool because we planned on having a bum pool day. And when we got there, there was a notice that it was closed by the health department due to bacteria. You would think because of that inconvenience they would’ve at least offered us free breakfast, but they didn’t. We also had to keep getting our cards re-registered to our rooms twice a day. Honestly, we only slept there because of all the nonsense. We will never be staying there again and do not recommend it for anybody to stay there.
Ivone
Stayed 4 nights in Jul 2025