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Grand Mercure Agra

5.0 star property

Photo gallery for Grand Mercure Agra

Interior entrance
Front of property
Superior Twin Room, 2 Single Beds
International cuisine
Outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Fatehabad Road, Agra, Uttar Pradesh, 282001
  • Place, Agra Marble Emporium
    ‪2 min drive‬
  • Place, Sadar Bazar
    ‪4 min drive‬
  • Place, Jama Masjid
    ‪4 min drive‬
  • Airport, Agra (AGR-Kheria)
    ‪8 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Deluxe Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • City view

View all photos for Superior Room, 1 Double Bed

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed
  • City view

View all photos for Junior Suite, 1 Double Bed

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Junior Suite, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • City view

View all photos for Executive Suite with Seating Area & Terrace

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Executive Suite with Seating Area & Terrace

  • 104 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • City view

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Exterior
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includes taxes & fees
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About the area

Agra

A stay at Grand Mercure Agra places you in the heart of Agra, within a 5-minute drive of Sadar Bazar and Agra Fort. .This luxury hotel is 3.2 mi (5.1 km) from Itmad-ud-Daulah's Tomb and 3.7 mi (5.9 km) from Taj Mahal.

What's nearby

  • Panch Mahal - Agra - 14 min walk - 1.2 km
  • Agra Marble Emporium - 2 min drive - 1.4 km
  • Sadar Bazar - 4 min drive - 2.5 km
  • Jama Masjid - 4 min drive - 2.8 km
  • Kinari Bazar - 4 min drive - 3.2 km

Getting around

  • Agra Cantonment Station - 9 min drive
  • Agra (AGR-Kheria) - 15 min drive

Restaurants

  • ‪Mughal bar - ‬4 min drive
  • ‪Panchhi Petha - ‬5 min drive
  • ‪Haji restaurant - ‬4 min drive
  • ‪Manoj Restaurant - ‬4 min drive
  • ‪agra chat house - ‬3 min drive

About this property

Grand Mercure Agra

Luxury hotel with a full-service spa connected to a shopping center in Agra
Grand Mercure Agra offers 166 accommodations with minibars and safes. Tempur-Pedic beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Agra hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including Ayurvedic.
Make yourself at home in one of the 166 guestrooms featuring minibars and LED televisions. Your Tempur-Pedic bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a health club and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at Lattice or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Event facilities at this hotel consist of a conference center and 2 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge.
Lattice - This coffee shop specializes in international cuisine.
Sky Grill - This restaurant specializes in barbecue. Open daily.
Fizz - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee: INR 550 for adults and INR 300 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Fizz
  • Lattice
  • Sky Grill

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Conference centre

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; Permanent Account Number (PAN) cards will not be accepted due to national regulations. Travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: INR 3500
  • Christmas Eve (December 24) Gala Dinner per child: INR 2000 (from 5 to 12 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: INR 6499
  • New Year's Eve (December 31) Gala Dinner per child: INR 3250 (from 5 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately INR 550 for adults and INR 300 for children
  • Airport shuttle fee: INR 13000 per vehicle (maximum occupancy 04)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Crystal Sarovar Premiere Agra Hotel
Crystal Sarovar Premiere Hotel
Crystal Sarovar Premiere Agra
Crystal Sarovar Premiere
Grand Mercure Agra Agra
Grand Mercure Agra Hotel
Grand Mercure Agra Hotel Agra
Crystal Sarovar Premiere Agra

Grand Mercure Agra Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 91 out of 192 reviews
Rating 8 - Good. 56 out of 192 reviews
Rating 6 - Okay. 25 out of 192 reviews
Rating 4 - Poor. 7 out of 192 reviews
Rating 2 - Terrible. 13 out of 192 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Paramjeet

Stayed 1 night in Oct 2025

10/10 Excellent

Siddartha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not only was the room well serviced & comfortable, the service from the entrance, check in & departure was warm & excellent. Special mention goes to the staff at the main restaurant where breakfast was served. They were so hospitable & did their best to make my start for each day welcoming.
Stayed 7 nights in Sep 2025

4/10 Poor

Maria

Stayed 1 night in Sep 2025

8/10 Good

Sidhartha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Rafiqul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and breakfast
Stayed 4 nights in Aug 2025

10/10 Excellent

David and Jolinda, Albert Lea

Best part of this property is the amazing staff. Also, the restaurant food was very, very good. Housekeeping staff was attentive friendly and helpful.
Stayed 4 nights in Jul 2025

10/10 Excellent

David and Jolinda, Albert Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff here is outstanding. The needs of their guests are attended to. We so appreciate coming here and hightly recommend this hotel to tourist.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was caring and quick to respond
Stayed 1 night in Jul 2025

2/10 Terrible

Rajesh

Stayed 1 night in Jun 2025

10/10 Excellent

Saydi

Stayed 1 night in May 2025

10/10 Excellent

Nitin

Stayed 1 night in May 2025

8/10 Good

Georgios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Rajan

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The property staff majorly is not really welcoming towards the guests. They serve half glass welcome drink which is a cheap quality syrup. And looks very bad as half glass. They are not ready to even serve customers for silly things as helping get the customer charge the phone for 15 mins. The restaurants have tooo small menu to choose. Indeed nothing to choose much. They don’t sell suite rooms online as they said and compel customers who have taken junior suite to upgrade by paying 50% more than what they have actually paid for junior suite. They itself confessed that they don’t sell regular suite rooms online to do the same. It’s not suitable to be a Accor brand. Very disappointed over all.
Stayed 1 night in Apr 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eggs made to order at breakfast
Stayed 1 night in Mar 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Good Experience

Great stay … charming and helpful staff… decent breakfast… and clean
Stayed 1 night in Feb 2025

10/10 Excellent

Yatin

Travelled with family
Very professional and courteous staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Prince

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+ stay with great location and service

Amazing staff clean room great location
Stayed 2 nights in Feb 2025

10/10 Excellent

Sanjoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for international travelers, clean washroom
Stayed 1 night in Jan 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serbisyo at kuwarto ay mabuti! Pagkain sa Grand Mercure ay masarap. Gusto ko ang manok biryani at tupa biryani!
Stayed 2 nights in Dec 2024

6/10 Okay

Guru, San Ramon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not worth the price
Stayed 3 nights in Dec 2024

2/10 Terrible

Paresh

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
We stayed for one evening during our travels and had a sleepless night due to a wedding event happening at the venue. We called reception several times but staff couldn’t confirm when the event would finish. Finally after 12:45am we managed to get some sleep.
Stayed 1 night in Dec 2024

2/10 Terrible

Anil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Reception party was on going when i checked in. Loud music till 12.45am, staff were no help to say when it wiuld finish and i could get limited sleep. My daughter in law received innappropriate gestures and contact from a staff member, which made her really scared and uncomfirtable. When i reported thus to management they simply asked the staff oerson to leave his shift that day. Next morning i met the reneral manager but te also seemed not that bothered with the situation. I have asked fir an update with that staff member, i diubt whether they fontact me. Would not stay there again at all.
Stayed 1 night in Dec 2024

8/10 Good

Peni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service

Our Stay at the Grand Mercure Agra

The sink plug was stuck and though a mechanic came into the room and pulled it out, he never came back to fix it, despite the fact that we called several times. The television set came on every time we entered the room, and we had to wait fifteen minutes or so for it to go off, since the remote didn't work. This, too, was never repaired, despite our requests. The bed was very comfortable.
Stayed 1 night in Oct 2024