2/10 Terrible
Karen
Travelled with family
17 Jun 2025
Disliked: Cleanliness, amenities, property conditions & facilities
When my son and I arrived at the property, the temperature in the room was 77° in mid June and the room was extremely hot and humid. Under the Americans With Disabilities Act, by law, all public facilities must provide reasonable accommodations. I am disabled and I use supplemental oxygen. Enclosed hot rooms further adversely impact my ability to breathe. So I require a room with air conditioning. I immediately notified the front desk and also stated that there were no sheets, blankets or pillows on the sofa bed. When I returned to the room six hours later, the temperature had increased to 78°. A member of the staff told me that several rooms on the property were having air-conditioning problems. This should’ve been disclosed to me upon check-in. When I asked if she could send someone to my room to correct the issue, she alleged that the hotel did not have access to a mechanic and refused to move me to another room nor did she offer to contact another hotel to see if other hotels had a room available with air-conditioning. Around midnight, she brought an ineffective fan, one sheet and a blanket but no pillows. Upon checkout, I asked for a refund. I was told that I would receive reward points as well as a telephone call from the manager, Frank Nigaglioni on Monday to discuss. Meanwhile, staff also failed to call me back to retrieve an Arizona State Sweatshirt, shorts and shoes so I sent an email with all my concerns. I’ve received neither a refund nor returned phone calls.
Karen
Stayed 2 nights in Jun 2025