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Secrets Akumal Riviera Maya - Adults Only - All Inclusive

5.0 star property

Photo gallery for Secrets Akumal Riviera Maya - Adults Only - All Inclusive

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property video
7 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Exterior
Café

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera Federal 307, km 254 600, Pueblo de Akumal, Akumal, QROO, 77760
  • Place, Akumal Beach
    ‪6 min walk‬
  • Place, Akumal Ecological Center
    ‪8 min walk‬
  • Place, Hekab Be Biblioteca
    ‪8 min walk‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

View all photos for Junior Suite King Tropical View

Premium bedding, free minibar, in-room safe, desk

Junior Suite King Tropical View

9.4 out of 10
Exceptional
(20 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Partial Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite King Partial Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swim Out King

9.4 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Preferred Club Junior Suite Tropical View King

Preferred Club Junior Suite Tropical View King

10.0 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View King

9.0 out of 10
Wonderful
(19 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swim Out King

9.8 out of 10
Exceptional
(16 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Master Suite Ocean View

Romance Master Suite Ocean View

Romance Master Suite Ocean View

  • Ocean view
  • 119 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Master Suite Ocean Front

View from room

Romance Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 119 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

View from room

Presidential Suite

  • Sea view
  • 331 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double Tropical View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Double Tropical View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Double Partial Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Double Partial Ocean View

  • Partial ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View Double

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View King

9.2 out of 10
Wonderful
(17 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Preferred Club Junior Suite Tropical View Double

Preferred Club Junior Suite Tropical View Double

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Romance Master Suite Swim Out King

Premium bedding, free minibar, in-room safe, desk

Romance Master Suite Swim Out King

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 119 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, desk

Junior Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, desk

Junior Suite Double

  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Swim Out Double

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swim Out Double

  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swim Out Double

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swim Out Double

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Double

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Ocean Front Swim Out King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Swim Out King

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Master Suite Ocean Front Swim Out

Premium bedding, free minibar, in-room safe, desk

Romance Master Suite Ocean Front Swim Out

  • Ocean view
  • 119 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive
  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
4.8 out of 5, Exceptional, 1,435 reviews
The price is NZ$1,350
includes taxes & fees
8 Mar - 9 Mar
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About the area

Akumal

With a stay at Secrets Akumal Riviera Maya - Adults Only - All Inclusive in Akumal, you'll be 6.6 mi (10.6 km) from Xel-Há Park and 8.4 mi (13.5 km) from Dos Ojos Cenote. .This all-inclusive property is 15.2 mi (24.4 km) from Tulum Mayan Ruins and 19.6 mi (31.5 km) from Xcaret Eco Theme Park.

What's nearby

  • Akumal Beach - 6 min walk - 0.6 km
  • Akumal Ecological Center - 8 min walk - 0.7 km
  • Hekab Be Biblioteca - 8 min walk - 0.7 km
  • Xel-Há Park - 18 min drive - 12.7 km
  • Xcaret Eco Theme Park - 55 min drive - 37.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 63 min drive

Restaurants

  • ‪Tequila Restaurant - ‬6 min drive
  • ‪Restaurante Rodizio Steak House - ‬5 min walk
  • ‪La Buena Vida - ‬3 min drive
  • ‪Lol Ha - ‬7 min walk
  • ‪Panuchos don abre cuando quiere - ‬11 min walk

About this property

Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Secrets Akumal Riviera Maya - Adults Only - All Inclusive offers 434 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Accommodations are furnished with single sofa beds. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor tennis courts and complimentary bicycles are featured at the property. 3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Treat yourself to a stay in one of the 434 guestrooms, featuring indoor private hot tubs and flat-screen televisions. Your bed comes with premium bedding, and all rooms are furnished with single sofa beds. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, 3 hot tubs, and a nightclub. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy seafood at Oceana, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the beach bar or one of 7 bars/lounges, or 2 poolside bars.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Akumal? This property has 15000 square feet (1394 square meters) of space consisting of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Oceana - This poolside seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Market Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included
24-hour room service

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 2 poolside bars
  • 7 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Himitsu
  • Market Cafe
  • Oceana
  • Portofino

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 hot tubs
  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Nightclub
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Winery
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the bay
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (99 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 11 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Secrets Akumal Riviera Maya All Inclusive Adults
Secrets Riviera Maya All Inclusive
Secrets Riviera Maya All Inclusive Adults
Secrets Akumal Riviera Maya Adults
Secrets Riviera Maya Adults
Secrets Akumal Riviera Maya All Inclusive
Secrets Akumal Riviera Maya All Inclusive Adults Only
Secrets Riviera Maya All Inclusive Adults All-inclusive property
Secrets Riviera Maya Inclusiv

Secrets Akumal Riviera Maya - Adults Only - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 822 out of 1001 reviews
Rating 8 - Good. 116 out of 1001 reviews
Rating 6 - Okay. 35 out of 1001 reviews
Rating 4 - Poor. 11 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice. It did have some mosquitoes. The staff was fantastic and friendly.
Stayed 4 nights in Oct 2025

10/10 Excellent

Kristofer

Stayed 7 nights in Aug 2025

10/10 Excellent

Francesca

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing!! Great resort and will definitely return!
Stayed 6 nights in Oct 2025

10/10 Excellent

Sheila, Jefferson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing!
Stayed 5 nights in Sep 2025

10/10 Excellent

Mauro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were mesmerized with this hotel. The spa was just a a dream, appreciating and connecting with nature was amazing. Our concierge was just great. Our romantic dinner was a dream!!! Food was great. Area around the hotel with so many activities. We had an amazing time!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Great trip.. we did preferred room so had a few more options for food
Stayed 2 nights in Oct 2025

10/10 Excellent

brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is excellent. Snorkeling directly from the beach in both paid access (turtle viewing) and free areas. Service was fantastic at all times. Food was very good overall, with Italian and the Steakhouse as standout options. Jungle areas in center of the resort make navigation around the resort a memorable experience, easy to get lost and explore new places! It’s sort of a running joke amongst guests that everyone seems to be lost while navigating the resort. Main lobby bar is the only letdown at this property. Seating at the bar top was limited to four stools, however several other seating options were available in the area. Due to bar being open to outside and lack of fans or A/C in the bar it was very hot most nights. Bar staff had resorted to using floor drying fans to cool themselves and one of the fans being used was extremely noisy taking away from the high end feel of the rest of this resort. We instead chose to spend or evenings at the outdoor sports bar were ceiling fans and a cross breeze kept everyone cool while enjoying their after hours cocktails. Special call out to Brandom from the entertainment group and Alan from the bar team both were fantastic and made the trip memorable
Stayed 6 nights in Oct 2025

6/10 Okay

Janel Loren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful resort. Slimey people trying to upsell you as soon as you arrive and check in. Called our room every time we entered and it felt like we were being watched. Didn’t feel 100% comfortable.
Stayed 4 nights in Oct 2025

10/10 Excellent

THOMAS ANTHONY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extraordinary!!!! They went out of their way to make guests feel special.
Stayed 8 nights in Oct 2025

10/10 Excellent

Michelle

Stayed 4 nights in Oct 2025

10/10 Excellent

La Shun

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Very relaxing.
Stayed 5 nights in Oct 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for our honeymoon. It was relaxing and everyone was friendly. Plenty of dining and bar options. Would go back! Definitely bring some bug spray!
Stayed 4 nights in Sep 2025

10/10 Excellent

BARRY

Stayed 7 nights in Sep 2025

10/10 Excellent

Patricia Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top 5 resort to stay at. The staff, and accommodation phenomenal. It’s my second time visiting the property. Truly amazing!!!
Stayed 6 nights in Sep 2025

10/10 Excellent

VICKI, PARK CITY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with amazing staff and excellent food. Our experience was over the top and will definitely return.
Stayed 5 nights in Sep 2025

6/10 Okay

Joaquin Miranda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Some of the cons are not a fault of theirs: Mosquitos were very bad- I mean the worst i’ve ever experienced. They were trying to mitigate them, and had bug spray at the restaurants, but we still bought and went through a whole bottle. Because of the mosquitos it was hard to enjoy the swim up room. Only used it once since the mosquitos were biting my face, scalp, etc. Air conditioning did not work well at night in our first room, we thought it could be from the brief power outages, but it got to 75 degrees at times yet stayed cold during the day. A day or so after mentioning it to the concerige they moved us and we did not have the problem in the new room. Food was great and fresh everywhere we went. If I was scoring food and friendliness of staff alone it would be 5 stars. I have food allergies and Santiago at the buffet went above and beyond to get me a pastry I had been wanting. They called us by name and always checked on us. The buffet food was the best I have had, and the restaurants were top notch. Upselling was draining. People were telling us they tried to sell them on packages, which is understandable. But it was a 1-3 hour sales pitch for a discounted spa massage. I also felt swarmed as we left when a sales woman tried to convince us to book our next stay. I’ve stayed at other resorts where they were not as bothersome about it. Parking worked out. We had a rental car but the trees dripped sap or something. So it was dirty.
Stayed 7 nights in Sep 2025

10/10 Excellent

Lana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pefect one week stay. The best Secrets we have been to. Will return. I was a little worried about bugs, but we didn't see hardly any. There was seaweed a few days, but they cleaned it well out the water, so we could still enjoy the beach.
Stayed 7 nights in Aug 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful!
Stayed 4 nights in Sep 2025

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very lush and well maintained. Room was spotless, fridge stocked with your preference. Nightly turn down service with fresh towels. Lots of umbrellas available for when it rained. Building concierge was great, always checking on you. Lots of entertainment during the day and evenings. Great selection of restaurants and all were excellent. The main buffet was open for breakfast and lunch and the selection was overwhelming. Waiters and staff are very attentive and always checking that you are satisfied and have what you need. They go above and beyond. Every area was serviced well. Always wanting to know how they could help you. We thoroughly enjoyed every minute of our stay.
Stayed 11 nights in Sep 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our concierge Fernando was amazing and attentive to our every need. The beach was beautiful and the food was amazing. We will be going back next year.
Stayed 5 nights in Sep 2025

10/10 Excellent

Kiara, Country club hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Samantha Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how all the staff was so willing to grab food and drinks anytime during the day. So kind
Stayed 6 nights in Aug 2025

8/10 Good

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the jungle vibe in the middle of the hotel, the excellent service, and the green sea turtles.
Stayed 7 nights in Sep 2025

10/10 Excellent

JACQUELINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the amenities were great! Spa, pool.. our room was an ocean view however the tall trees covered most of the view. However, it was still beautiful!
Stayed 3 nights in Sep 2025