The hotel’s location was great, but that’s about it. Our stay started poorly when we were given a room without a shower, though they did upgrade us to a larger room (fourth floor). However, it was right below a noisy terrace bar, and the room wasn’t soundproof.
The gym was small, outdated, and not well-maintained. The spa was even worse—we paid €60 per massage plus €25 for spa access, only to be rushed out after 30 minutes without prior notice. The hotel refused to offer any reimbursement.
Accessing the gym and spa was inconvenient, requiring guests to step outside—even in the rain—to reach a separate elevator. The layout felt poorly designed and hazardous.
Staff engagement was minimal unless we were complaining. Overall, the hotel felt overpriced and more like a 3-star than a 5-star. We wouldn’t recommend staying here.