*1/5 Stars*
Disappointing Stay at Village Hotel Changi
I recently had the misfortune of staying at the Village Hotel Changi, where subpar service and amenities marred my experience.
The shuttle service was woefully inadequate, with excessively long wait times for a journey that should take no more than 15 minutes.
Upon check-in, I was informed of a room upgrade, which proved to be underwhelming. However, the real issue arose when a group on the same floor began hosting a loud party, disrupting my rest. Despite multiple calls to the front desk, the noise persisted, with the staff failing to effectively address the issue.
The front desk staff, particularly Vinosha, were unhelpful and unsympathetic to my plight. When I requested a refund, I was met with excuses and a dismissive attitude.
Following my stay, I emailed William Charles Dorai and Vinosha to reiterate my refund request, only to be offered a future upgrade – a gesture that rang hollow given my previous experience.
In light of the hotel's poor service, inadequate amenities, and unhelpful staff, I strongly advise against staying here. There are plenty of alternative options near the Singapore airport that are better equipped to provide a comfortable and enjoyable stay.