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Four Points by Sheraton Asheville Downtown

3.0 star property

Photo gallery for Four Points by Sheraton Asheville Downtown

Breakfast served
Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior
Lobby
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry

Explore the area

View map
22 Woodfin St, Asheville, NC, 28801
  • Place, Harrah's Cherokee Center - Asheville
    ‪4 min walk‬
  • Place, Pack Square
    ‪5 min walk‬
  • Place, The Orange Peel
    ‪11 min walk‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪17 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

8.6 out of 10
Excellent
(79 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

8.6 out of 10
Excellent
(136 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

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About the area

Asheville

With a stay at Four Points by Sheraton Asheville Downtown, you'll be centrally located in Asheville, a 1-minute drive from Harrah's Cherokee Center - Asheville and 13 minutes from Biltmore Estate. .This hotel is 4.9 mi (7.8 km) from Blue Ridge Parkway Asheville Entrance and 0.1 mi (0.1 km) from Asheville Masonic Temple.

What's nearby

  • Thomas Wolfe Memorial - 1 min walk - 0.2 km
  • Harrah's Cherokee Center - Asheville - 4 min walk - 0.4 km
  • Pack Square - 5 min walk - 0.4 km
  • Wicked Weed Brewing - 9 min walk - 0.8 km
  • The Orange Peel - 11 min walk - 1.0 km

Getting around

  • Asheville Regional Airport (AVL) - 18 min drive

Restaurants

  • ‪Korean House - ‬4 min walk
  • ‪Old Europe Pâtisserie - ‬4 min walk
  • ‪Dssolvr - ‬5 min walk
  • ‪Mellow Mushroom - ‬3 min walk
  • ‪Rowan Coffee - ‬2 min walk

About this property

Four Points by Sheraton Asheville Downtown

Hotel with free parking, 6-minute walk to Harrah's Cherokee Center - Asheville
Four Points by Sheraton Asheville Downtown offers 150 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 150 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands, a fireplace in the lobby, and a ballroom.
Enjoy a satisfying meal at Chop House serving guests of Four Points by Sheraton Asheville Downtown. Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee. Children aged 12 and younger eat free breakfast.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Asheville? This hotel has 2400 square feet (223 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Children aged 12 and younger eat free breakfast.
Chop House - This restaurant serves breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 5 to 20 for adults and USD 5 to 20 for children
  • A restaurant

Restaurants on site

  • Chop House

Things to do

  • Gym
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,400 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 45-inch TV with premium satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 5 to 20 for adults, and USD 5 to 20 for children
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Asheville Downtown
Four Points Sheraton Asheville Downtown
Four Points Sheraton Hotel Asheville Downtown
Sheraton Asheville Downtown
Four Points Sheraton Asheville Downtown Hotel
Asheville Sheraton
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel Asheville
Asheville Four Points
Four Points by Sheraton Asheville Downtown Hotel
Four Points by Sheraton Asheville Downtown Asheville
Four Points by Sheraton Asheville Downtown Hotel Asheville

Four Points by Sheraton Asheville Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 512 out of 1007 reviews
Rating 8 - Good. 298 out of 1007 reviews
Rating 6 - Okay. 115 out of 1007 reviews
Rating 4 - Poor. 49 out of 1007 reviews
Rating 2 - Terrible. 33 out of 1007 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jake

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

jerald

Stayed 2 nights in Aug 2025

10/10 Excellent

Natalie, Charlotte

Great
Stayed 5 nights in Sep 2025

10/10 Excellent

Dona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice when staying in downtown Asheville. Clean and quiet. Appreciated the complementary parking in their surface lot - no need to navigate a parking garage. Can walk to all that downtown Asheville has to offer. Would stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Jingnan, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price
Stayed 1 night in Sep 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a one night pit stop before heading to the OBX. A bit dated but otherwise no complaints.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although my stay was brief Four Points exceeded my expectations. Hot staff was very helpful and pleasant. I would stay here again.
Stayed 1 night in Sep 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and convenient location.
Stayed 2 nights in Sep 2025

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everyone on the staff we encountered was wonderful - very warm and professional, from Jenn at the front desk to the serving team in the restaurant to Billy in maintenance. The free water is a nice touch. It's located in a quiet part of downtown, just off the interstate but still very walkable to more active areas - parks, shops, restaurants, Friday night drum circle, etc. The hotel is extremely clean and clearly well-tended, though it's pretty dated - maybe early 90s design? Time for an update, but overall we enjoyed our stay and appreciated the great staff and clean environment.
Stayed 1 night in Sep 2025

10/10 Excellent

Russ

Liked: Cleanliness
Perfect!
Stayed 1 night in Sep 2025

10/10 Excellent

Kelly

Stayed 1 night in Aug 2025

10/10 Excellent

Jane

Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Jody

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures from the hotel on Expedia were deceptive. This was not what you would expect from a Sheraton. The hotel was tired, unkept, smelled of mildew, staff untrained, and the shower didn’t drain. The location was great.
Stayed 3 nights in Aug 2025

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Gary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was wonderful, couldn't have been better, but the property was beat. It just looked and smelled old and tired. It really needs a facelift. If you're not too picky its OK. My wife really didn't like it so we forfeited two nights and booked somewhere else. But the location was fantastic, just at the North end of the most prominent main street - Broadway Street/Biltmore Ave. In 2 - 3 blocks you are in the heart of downtown.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ginette

Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Nancy, New York

Travelled with family
Liked: Cleanliness
This property is endorsed by Sheraton but managed by a completely different company. Easy to walk into downtown Asheville. Bathroom and bedding were nice and clean.
Stayed 1 night in Aug 2025

8/10 Good

Lillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is old. Could use a face lift. Staff are as very nice. Great location. Cost of breakfast was disappointing
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Stay away

Hotel stinks like mildew. The room had a small dehumidifier in it which didn’t seem to be doing the job. Also there was a horrendous grease/mechanical smell that hung on our clothes after we left. The sheets felt slightly damp due to the obvious water damage (floors were recently replace with temporary type floors) Oh.. and the tv wouldn’t work and front staff said no one to fix it and no more rooms
Stayed 1 night in Aug 2025

10/10 Excellent

MILIXA

Liked: Staff & service, amenities, property conditions & facilities
Perfect access to walk downtown! Will return!
Stayed 4 nights in May 2025

8/10 Good

Cynthia, GILBERT

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in walking distance to downtown and short drive to attractions. Clean, comfortable bed, and friendly staff. Highly recommend getting the vouchers for breakfast. Great selection and service. Will definitely stay here again next time we visit Asheville.
Stayed 2 nights in Aug 2025