4/10 Poor
Dawn
2 Aug 2025
Liked: Cleanliness
Disliked: Room comfort
Disappointment compared to other Embassy Hotels
We have stayed at several other Embassy Suites over the past 15 years. Our first trip as a couple was New Years Eve 2011. We stayed at Embassy Suites in Louisville KY, which was an amazing experience. We were greeted professionally and with lots of personality by the staff. The lady and gentlemen who hosted Happy Hour were more than cordial, the Chef for both breakfasts, reached out to all of the guests, even though it was an extremely busy weekend. This stay was matched in multiple other cities, to include Nashville TN, Murfreesboro TN, Cincinnati OH and several others. For this stay in Buckhead/Atlanta GA, other than the employee we spoke with at check-in, all other staff were just short of being rude. It was a very unwelcome feeling and to be honest, we couldn't wait to leave. We also paid $55 a night for 3 nights for valet parking. Upon check-in, the valet manager specifically stated our vehicle needed to be parked outside because it was too wide for the garage, of which we appreciated the concern. Unfortunately, the next 2 nights, we were literally ignored when we requested it not be parked in the garage. The last night, it was parked right up front, then when we went to check out the next morning, I looked out the door and saw it had been moved to the garage. Overall, staff rudeness and almost spiteful attitudes, uncomfortable bed and 1-ply toilet paper at the Embassy Suites in Buckhead/Atlata GA, essentially ruined what was to be an enjoyable weekend get away.
Dawn
Stayed 3 nights in Jul 2025
