4/10 Poor
Michael
6 May 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I checked in at 10pm Sunday night. I was in ATL to visit my brother in hospital.
I checked in and declined the $50 valet parking, found the “cheaper” parking nearby (‘only’ $22/day) (with no help from gal at front desk). My room on 4th floor was not easy to get to-small hallways with many turns…enter and it’s ok-but notice the windows are very high- need to tiptoe to look out them-and note the full length mirror is in a corner by table and bed-so you can’t possibly stand in front to see (this annoyed me more in the following days) now I needed sleep-but when I turned off TV - the A/C was rattling. Sounded like there was a marble deep in the grill. managed 5 hours of shuteye by burying my head in pillows. I get up at 5:30am- no coffee machine in room-go to lobby -tell woman at desk about A/c. Noise. She will have guys take a look later. I actually asked if this was their last room available cuz it was not impressive-and she said they were 100% booked! On a Sunday ! Well, good for them- but if they can’t fix that A/c noise I’m gonna need another room. I wait till 6:15 for a cup of coffee. It was the worst tasting coffee!
Needed to get to hospital so….
Upon my return late that night they said they fixed A/C.
Another night with head under pillow. In the a.m. they were so unhelpful with relocating me- even after I told them hubby is a hotel guy and I’d writing about this-(the correct action would be offer me a better room- ok-running out of space =STAY SOMEWHERE ELSE
Michael
Stayed 4 nights in Apr 2025