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InTown Suites Extended Stay Austin TX – Research Blvd

2.0 star property

Photo gallery for InTown Suites Extended Stay Austin TX – Research Blvd

Exterior
Fridge, microwave, stovetop, freezer
Fridge, microwave, stovetop, freezer
Free self-parking
Desk, free Internet, bed sheets

Reviews

5.2 out of 10

Popular amenities

  • Gym
  • Kitchen
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

View map
12989 Research Blvd, Austin, TX, 78750
  • Place, Austin Aquarium
    ‪1 min drive‬
  • Place, Lakeline Mall
    ‪4 min drive‬
  • Place, Arboretum at Great Hills Mall
    ‪5 min drive‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪26 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed with Sofa bed

Desk, free Internet, bed sheets

Traditional Room, 1 Queen Bed with Sofa bed

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 Queen Bed

Desk, free Internet, bed sheets

Traditional Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 2 Queen Beds, Accessible

Desk, free Internet, bed sheets

Traditional Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds

Desk, free Internet, bed sheets

Traditional Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 Queen Bed with Sofa bed

Premium Room, 1 Queen Bed with Sofa bed

Premium Room, 1 Queen Bed with Sofa bed

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Premium Studio, 2 Queen Beds

Premium Studio, 2 Queen Beds

Premium Studio, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, Accessible Bathtub

Desk, free Internet, bed sheets

Traditional Room, 2 Queen Beds, Accessible Bathtub

  • Sleeps 4
  • 2 Queen Beds

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About the area

Austin

With a stay at InTown Suites Extended Stay Austin TX – Research Blvd in Austin (Pond Springs), you'll be within a 15-minute drive of Lake Travis and H-E-B Center. .This motel is 9 mi (14.5 km) from Lake Austin and 13.7 mi (22.1 km) from University of Texas at Austin.
View more Motels in AustinOpens in a new window

What's nearby

  • Austin Aquarium - 1 min drive - 1.9 km
  • Lakeline Mall - 4 min drive - 5.3 km
  • Apple Inc. - 5 min drive - 4.9 km
  • Arboretum at Great Hills Mall - 5 min drive - 7.9 km
  • Q2 Stadium - 8 min drive - 9.4 km

Getting around

  • Lakeline Station - 6 min drive
  • Austin Station - 20 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 28 min drive

Restaurants

  • ‪Shenanigans - ‬19 min walk
  • ‪Camino Real Mexican Restaurant - ‬12 min walk
  • ‪Dairy Queen - ‬17 min walk
  • ‪The Water Tank - ‬14 min walk
  • ‪Jim's Restaurant - ‬9 min walk

About this property

InTown Suites Extended Stay Austin TX – Research Blvd

Motel in Austin with free parking
InTown Suites Extended Stay Austin TX – Research Blvd offers 151 accommodations with air conditioning. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

Premium cable television is provided. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided weekly.

Recreational amenities at the motel include a fitness center.
Make yourself at home in one of the 151 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Cable television is provided for your entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including a vending machine.
Featured amenities include laundry facilities, an elevator, and a vending machine. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Gym

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Built in 1998
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Dining table
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 6:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (11:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Crestwood Suites Austin
Crestwood Suites Motel Austin
Crestwood Hotel Austin
Crestwood Suites Austin Hotel Austin
Crestwood Suites Austin Motel
Crestwood Suites Motel
Intown Suites Austin Motel
Intown Suites Austin
Crestwood Suites of Austin
Intown Suites Austin Hotel
Intown Hotel Austin
Intown Suites of Austin
InTown Suites Austin
InTown Suites Extended Stay Austin TX – Research Blvd Motel
InTown Suites Extended Stay Austin TX – Research Blvd Austin

Reviews

InTown Suites Extended Stay Austin TX – Research Blvd Reviews

5.2

5.2/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness
Rating 10 - Excellent. 113 out of 988 reviews
Rating 8 - Good. 149 out of 988 reviews
Rating 6 - Okay. 220 out of 988 reviews
Rating 4 - Poor. 192 out of 988 reviews
Rating 2 - Terrible. 314 out of 988 reviews

Reviews

10/10 Excellent

Serafin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Jun 2025

10/10 Excellent

mckenzie

Stayed 7 nights in Mar 2025

2/10 Terrible

Ashlin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Dirty smelled like smoke, copes and fire truck there all night, front desk closed when they were supposed to be open. Everything broken.
Stayed 1 night in May 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got in later than expected. Paul and Gerald took care of me between late night shifts to make sure I got in safely. The staff made all the difference. Everything I needed in one room. Good stay.
Stayed 21 nights in Mar 2025

4/10 Poor

Joe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Miguel

Stayed 7 nights in Nov 2023

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

I wish I had read more reviews…

I wish I had known that there were absolutely no kitchenware items: no plates, pans, silverware, etc. perhaps that was my fault for not reading the description well enough. The room was clean-ish. The property itself was questionable. Lots of pot and fighting. The gentleman who checked us in and all property staff were delightful. This just wasn’t the place for us.
Stayed 7 nights in Nov 2023

2/10 Terrible

Mona

Stayed 8 nights in Oct 2023

10/10 Excellent

Charlene

Stayed 7 nights in Feb 2023

10/10 Excellent

Michael

Stayed 7 nights in May 2022

2/10 Terrible

Jamila

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack cleaning.

We haven’t stay whole 7-8 days, only 1 day then we’re leaving because of reason not change the bed sheet and red spot on it. Got me and my sister very upsetting and disappointing.. i let my sister sleep on the bed, i and my son sleep on the floor then next morning My son got rashes on chest, the manger or worker said there no bugs bed, don’t they see what I said we sleep on the floor not bed. I’m pretty very upsetting more and more. Also smell smoke too, my sister and my son have a asthma and have serious healthy issues. So we called to manger and customer service about complaints. And I haven’t stay there for 8 days.. we went to brother house and stay over there. They said 5-7 days process to give my money back so I haven’t enough money This pretty ruin my plan and vacation.
1 bed, with hairy seen like they don’t change both beds
2 bed, what’s those?? We arrived at first night and see this?? Smh
Stayed 8 nights in Mar 2022

10/10 Excellent

Oscar

Stayed 7 nights in Mar 2022

10/10 Excellent

Terry l, Burleson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 7 nights in Mar 2022

2/10 Terrible

James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found much better accommodations elsewhere. We couldn't leave fast enough.
Stayed 28 nights in Oct 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and dilapidated. The supposed renovations is lipstick on a pig.
Stayed 8 nights in Jul 2021

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jul 2021

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in May 2021

8/10 Good

Ebonee

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

4/10 Poor

Francesca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2021

2/10 Terrible

Mirna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just discussing
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Feb 2021

4/10 Poor

Heather

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was appalled by the lack of cleanliness this hotel exhibited. Just know because they are only an “ extended stay” housekeeping ( that includes vacuuming, changing trash bags and replacing bed sheets are only offered once a week) which is unacceptable for someone like traveling with toddlers. I had dirty dipers in an overfilled trash bag for 2 days , dirty bed sheets after my kid wet the bed, and a shower stall that did not work. When I complained to the property manager there, I was not offered any help and ended up leaving the hotel. I was Totally dissatisfied with my experience with my stay and with the lack of care and customer service from staff. I want a full refund.
Stayed 4 nights in Dec 2020

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020