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The Robert Towns

4.0 star property

Photo gallery for The Robert Towns

Pet Friendly Room
Reception
Outdoor pool, pool loungers
Exterior
BBQ/picnic area

Popular amenities

  • Pet-friendly
  • Parking included
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
261 Stanley Street, Townsville, QLD, 4810
  • Castle Hill
    ‪5 min walk‬
  • The Strand Beach
    ‪11 min walk‬
  • Magnetic Island Ferry Terminal
    ‪20 min walk‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Standard Queen Room (No Pets)

Standard Queen Room (No Pets)

Standard Queen Room (No Pets)

7.8 out of 10
Good
(17 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Pet Friendly Room

Pet Friendly Room

Pet Friendly Room

7.4 out of 10
Good
(12 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 1 Bedroom Apartment (No Pets)

1 Bedroom Apartment (No Pets) | Living area

1 Bedroom Apartment (No Pets)

  • 50 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Family Room (No Pets)

Family Room (No Pets)

Family Room (No Pets)

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Trundle Bed

View all photos for Deluxe Twin Room (No Pets)

Deluxe Twin Room (No Pets)

Deluxe Twin Room (No Pets)

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Queen Deluxe Room (No Pets)

Queen Deluxe Room (No Pets)

Queen Deluxe Room (No Pets)

8.0 out of 10
Very good
(14 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room (No Pets)

Twin Room (No Pets)

Twin Room (No Pets)

9.0 out of 10
Wonderful
(13 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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Madison Plaza Townsville

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  • Air conditioning
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  • 24/7 front desk
3.6 out of 5, Good, (1000)
The price is NZ$167
for 1 room
includes taxes & fees
14 Aug - 15 Aug
Madison Plaza Townsville

About the area

Townsville

With a stay at The Robert Towns, you'll be centrally located in Townsville, a 8-minute walk from Castle Hill and 12 minutes by foot from The Strand Beach. .This family-friendly hotel is 0.6 mi (0.9 km) from Queens Gardens and 1.1 mi (1.7 km) from Museum of Tropical Queensland.

What's nearby

  • Castle Hill - 5 min walk - 0.5 km
  • The Strand Beach - 11 min walk - 1.0 km
  • Queensland Country Bank Stadium - 16 min walk - 1.4 km
  • Magnetic Island Ferry Terminal - 20 min walk - 1.7 km
  • Townsville Entertainment & Convention Centre - 3 min drive - 2.6 km

Getting around

  • Townsville Station - 5 min drive
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cowboys Leagues Club - ‬9 min walk
  • ‪Victoria Bridge - ‬8 min walk
  • ‪Wild Rice Laos & Thai Cuisine - ‬12 min walk
  • ‪City Lane & City Arcade - ‬7 min walk

About this property

The Robert Towns

Family-friendly hotel in Townsville with free parking
The Robert Towns offers 47 air-conditioned accommodations with safes and hair dryers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 47 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and electric kettles.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and babysitting (surcharge). Additional amenities at this hotel include a television in a common area, tour/ticket assistance, and a picnic area.
Featured amenities include express check-out, luggage storage, and laundry facilities. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • No lift

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
The listed credit card fee applies to American Express transactions. The transaction fee is 1.9% for other credit cards and international debit cards.

Access methods

Front desk (limited hours), lockbox

Pets

Pets allowed for an extra charge of AUD 1 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 88 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: AUD 1 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Comfort Inn Robert Towns
Comfort Inn Robert Towns Hotel
Comfort Inn Robert Towns Hotel Townsville
Comfort Inn Robert Towns Townsville
Robert Towns Comfort Inn
Comfort Inn Townsville
Townsville Comfort Inn
The Robert Towns Hotel
Comfort Inn Robert Towns
The Robert Towns Townsville
The Robert Towns Hotel Townsville

The Robert Towns Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 207 out of 775 reviews
Rating 8 - Good. 289 out of 775 reviews
Rating 6 - Okay. 149 out of 775 reviews
Rating 4 - Poor. 73 out of 775 reviews
Rating 2 - Terrible. 57 out of 775 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

john

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
convenience to the city centre, very nice place to stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeremy, Brighton Le Sands

Stayed 1 night in May 2025

10/10 Excellent

Jeremy, Brighton Le Sands

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Convenient and comfortable always
Stayed 1 night in May 2025

6/10 Okay

KELLIE

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff were extremely friendly and helpful. Went out of their way to be of assistance. Pool was absolutely magnificent.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Average

The bathroom shower drain was blocked. Upon complaining they said we can't do anything about it as there is no body available. Upon requesting to change the room they mentioned they are fully booked out. And that's when they arranged someone to look at the drain. They were quick enough to fix it after this. however the overall condition of the room was pretty average. The bed wasn't comfortable and made noises, the bathroom door gave difficulty in closing. It felt lil unpleasant to stay in the room for 1 night.
Stayed 1 night in Apr 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service
bb
Stayed 1 night in Apr 2025

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Shannan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hosts of this facility are wonderful. They are responsive and kind. The room we stayed in was well presented, hygenic, and very comfortable. We cant thank you enough. We'll definitely be back.
Stayed 1 night in Mar 2025

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2025

8/10 Good

Sertpornsiri

Liked: Amenities
Disliked: Cleanliness
Not bad
Stayed 1 night in Jan 2025

10/10 Excellent

Dona

Stayed 1 night in Dec 2024

8/10 Good

Katherine

Stayed 1 night in Dec 2024

10/10 Excellent

Husam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly customer service.
Stayed 1 night in Dec 2024

2/10 Terrible

Tze

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel was an utter nightmare. From the moment I walked in, I was greeted by a musty, unpleasant odor that screamed of neglect. The room was nothing like what they advertised—scam and false marketing at its best.

8/10 Good

Jeanette

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Enjoyed the stay with our pet
Stayed 1 night in Dec 2024

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of my room.
Stayed 1 night in Nov 2024

10/10 Excellent

Brooke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, large clean room, good location, great value
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in process, clean. Only issues was the TV in our room 10 wouldn't work, otherwise no problems.
Stayed 1 night in Nov 2024

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay was all good.
Stayed 1 night in Nov 2024

6/10 Okay

Francis

Stayed 1 night in Oct 2024

6/10 Okay

Adrian

Liked: Staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Tania

Stayed 1 night in Oct 2024

10/10 Excellent

Kylie

Travelled with family
Liked: Amenities, property conditions & facilities
Good value. Nice clean and walking distance to everywhere or get the bus with bus stop nearby.
Stayed 2 nights in Oct 2024