2/10 Terrible
Sheryl
Travelled with family, Travelled with family and small children
3 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, ok
Bedding was marked, felt dirty. Mattresses very lumpy and thin, done my back in. Lots of dust in bedside table and empty wrappers in dressing table ( see pics) Booked for 2 nights ( wish it was 1) Staff ( owner) miserable, other staff appeared cheesed off but did help. No mention of the dog who freely walked the hotel on the web site. So if you’re afraid / allergic to dogs stay away. Not enough tea,coffee, milk, in the rooms I booked ... lots of sugar though😱 Not enough bath towels in family suite, so paid for family suite and I graded as a twin room . Not child friendly at all. Nothing for toddlers/children to do in the Rooms, I. E books, jigsaw -saw, games, colouring books ( not all toddlers/children watch t.v) Not much on children’s menu . All single rooms are on 3rd floor ( no lift) not good for asthmatics/vunerable. Breakfast food (sausages, eggs, bacon, served up was cold. We Ate out from takeaways. Not enough parking spaces. 25 rooms! Sign at front of hotel states to use the back entrance of the hotel, this meant walking ( with toddler in pram) on a narrow road with no sidewalk, very dangerous as it’s one way and vehicles approached from behind us. No room service, no phone in rooms to call reception, just an emergency mobile number. No assistance offered to help carry luggage to the third floor.
Daughter struggled to take pram to the first floor, receptionist watched as a total stranger helped. Broken window safety lock. No comfort, AVOID! 4* NOT.
Sheryl
Stayed 2 nights in Aug 2025
