The room was clean, but the heating unit thermostat did not work properly (was either on (hot!) or you had to turn it off.) Was only there one night, so was workable, but not ideal.
Staff were nice and helpful, though check in was very slow, mainly bc of line, but also bc desk agent very chatty with all.
Guests should pay careful attention to what type of Holiday Inn they are staying in. As it was explained to me, the Holiday Inn Express (which I think of as the lower level) gives you a free breakfast. BUT, the "Full Service" Holiday Inn does not (16.99 at this one). If one was traveling with a family, that would really add up. Also a bit counter-intuitive. In any case, read carefully! Breakfast Available means you will pay the big bucks.